The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU.

SAFETY & PATIENT EXPERIENCE - Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients

• Greet and screen visitors
• Update whiteboards and call boards
• Maintain census in Epic
• Conduct safety/environment of care surveillance
• Label medication bins
• Post Fall Risk and Isolation signs
• Print wrist bands
• Manage telemetry boxes
• Facilitate patient and family experiences
  
  • Orient to unit and visitor policies
  • Assist with communications between patient/family and healthcare team members
  • Provide way finding
  • Activate MyChart (as requested)
  • Answer and triage call lights
  • Track patient belongings
  • Make post-discharge follow-up appointments (as requested)
  • Support patient and family centered care across the continuum through Service Excellence

COMMUNICATIONS & OPERATIONS - Support operations necessary to meet the needs of the unit.

• Communicate in a respectful, caring and non-judgmental manner.
• Facilitate unit communications
  • Answer phones
  • Assist with paging
  • Make nurse-call assignments
  • Manage Vocera wireless communication devices
• Schedule VIP (hospital transport) requests
• Assemble/disassemble charts
• Report and track equipment requiring maintenance
• Order and stock office supplies
• Send/receive materials in P-tube
• Place Equipment Pool orders
• Reconcile Epic downtime entries (census)
• Fax written orders (as requested)

• High school diploma or GED.
• One year of clerical experience in a health care environment or equivalent combination of experience and training that would provide knowledge and skills listed below.
• Basic knowledge of medical terminology, abbreviations and symbols.
• Ability to read, write and speak fluent English.
• Basic math skills.
• Demonstrated computer skills
• Demonstrated customer service skills
• Ability to prioritize and multi-task.

• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

• Must be able to perform the essential functions of the position with or without accommodation

• Previous hospital or clerical experience preferred.
• Customer service related experience preferred.
• Previous ICU, hospital, or clerical experience preferred.
• Certified Nursing Assistant 2 preferred.
• National Health Unit Coordinator certification preferred

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.