The Senior Performance Improvement Consultant provides leadership and technical expertise in the implementation of the OHSU Performance Excellence System (OPEx) in service to OHSU Health. They provide advanced internal consultation and coaching to Senior Leadership, Healthcare Managers, Physicians, and Staff. They provide focused coaching, training, and development to internal PI Consultants both within the Quality Management Department and in other departments. They design, develop, and deliver components of the OPEx training curriculum at all levels of the organization. The facilitate A3 Planning and Problem Solving with select organziational strategies and goals. They possesse and develop a deep understanding of OPEx methods and management systems. They play an active leadership role in developing and improving components of OHSU Problem Solving methodology. They are assigned as the PI Consultant to one or more complex and strategic priorities.

Strategy Deployment:

• Utilizes structured problem solving methodology at all levels of the organization. Effectively uses Leader Standard Work, Daily Management Systems, Problem Solving, Improvement Rounds, and Visual Management to achieve and sustain our performance. Works with the identified Sponors and Management Guidance Teams to organize our improvement work to achieve the strategic objectives and goals. Works with Quality Management Director and Performance Improvement Manager to design, revise, and improve our OPEx Problem Solving methods and mindset.

Consultation/Coaching:

• Serves as an expert consultant and advisor in OPEx/Lean/Performance Improvement methodologies. Coaches Senior Leaders, Management Guidance Teams, Managers and Staff in the implementation and maintenance of their OPEx work. Coaches PI Consultants internal to Quality Management and outside of the department to help strengthen their skills, problem solving capablities, and enhance their OPEx, Project Management, Analytic, Coaching, and Facilitation Skills.

Facilitation/Project Management:

• Leads complex improvement initiatives using advanced OPEx methods and tools. Drives improvements to positively achieve key institutional priorities and objectives. Promotes and models change management tools and approaches. Establishes standard work and daily management systems to assure that improvements are sustained.

Education/Training:

• Delivers, develops, revises, and improves OPEx training (formal and informal) in order to develop effective internal performance improvement capability and role development throughout the organization. Develops and delivers new trainings/curriculum as needed. Leads training sessions throughout the year, focusing primarily on trainings for developing directors, managers and staff.

Internal Improvement:

• Embedded within all of the above responsibilities. Engages and leads improvement of internal processes and systems.

Education:

• Bachelor's Degree, ideally in healthcare, science, business, engineering, or statistics. Evidence of relevant education/training in the area of Lean, performance improvement, change management and project management.
• Lean/OPEx Certification required.

Experience:

• 7 years of experience guiding and leading performance improvement. Previous work in Lean methodologies. Formal experience in training, facilitation, and coaching.

Job Related Knowledge, Skills and Abilities (Competencies):

• Demonstrate through previous position responsibilities:
  • Strong facilitation skills and abilities with evidence of successful Lean projects.
  • Evidence of strong and effective Project Management skills.
  • Evidence of strong training and coaching skills.
  • Able to effectively coach at all levels of the organization.
  • Evidence of excellent written and verbal communication skills.
  • Evidence of the use of advanced Problem Solving/Lean tools and method and superb organizational skills
  • Ability to work as a team member and being seen as a leader within a peer group.
  • Expertise in office automation computer software including word processing, PowerPoint, spreadsheet, flow diagram and statistical programs.
  • Deep understanding of statistical and data analysis.

• Master’s degree preferred.
• Experience in a healthcare setting preferred.
• Experience working with senior leadership at an organizational or service line level.

• Normal office environment or virtual office setting. Generally follows M-F 0800-1700 work week with variability depending on department and project needs.
• Ability to work virtually and in-person.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.