Every medical breakthrough, every patient saved, every student trained all depends on technology that works flawlessly. As OHSU's Endpoint Services Manager, you will lead the team that makes that happen for Oregon’s leading health and science university.

 

About Us
Oregon Health & Science University’s Information Technology Group (ITG) delivers technology-based services and solutions that power our mission to improve the health of Oregonians and beyond. The Information Technology Field Services (FTS) team, part of ITG’s Digital Strategies and Technology Services division, provides direct support for the endpoint devices and technologies our customers rely on every day.

Your Role as our Endpoint Services Manager will lead and develop a high-performing technical team responsible for the full lifecycle of endpoint and virtual endpoint devices. You will set strategy, improve service delivery, and ensure secure, reliable technology for our users. This is a highly visible role that combines technical expertise, leadership, and a strong commitment to customer satisfaction.

 

Key Responsibilities

• Lead teams that manage endpoint and virtual endpoint technologies

• Develop strategies and policies for reliable and secure endpoint services

• Use data and insights to guide purchasing, deployment, and technology decisions

• Foster a collaborative, proactive, and customer-focused culture

• Drive measurable improvements in service performance and satisfaction

 

Why Join OHSU ITG
At OHSU, your leadership will have a direct impact on patient care, groundbreaking research, and innovative education. You will work alongside talented, mission-driven professionals in a collaborative environment where technology enables life-changing work. Every decision you make will help build a healthier Oregon and a healthier world.

Education and Experience

• Bachelor’s degree in Computer Science or a related field and at least 8 years of pertinent experience OR

• Equivalent combination of education and experience:

  • Associate’s degree plus at least 9 years of pertinent experience

  • No degree plus at least 10 years of pertinent experience

Additional Requirements

• Of the total experience listed above, at least 3 years must be in a lead role on an IT team AND

• Minimum of 5 years working directly with enterprise endpoint management and/or virtual desktop infrastructure (VDI) platforms

Job Related Knowledge, Skills, and Abilities:

• Knowledge of customer service measurement and performance improvement principles and tools

• Experience in asset lifecycle management

• Expert-level knowledge of Windows, macOS, and iOS

• Experience deploying and maintaining Mobile Device Management (MDM) technology

• Experience designing, implementing, and supporting systems and infrastructure for endpoint management

• Proven ability to support large, mission-critical systems across multiple production environments

• Experience maintaining and delivering virtual systems and applications

• Ability to analyze client hardware in large enterprise environments (3,000+ users)

• Advanced knowledge of Microsoft networks at the operating system, file/directory security, and user account levels

• Proven experience with Active Directory and Entra ID

• Understanding of the software development lifecycle and other project management methodologies

• Strong analytical and product management skills, including the ability to translate business needs into application and operational requirements

• Broad knowledge of information technology services and solutions

• Strong verbal and written communication skills, with demonstrated professionalism

• Ability to operate effectively in high-pressure environments, using good judgment and creative thinking to meet business demands

• Ability to influence, motivate, and provide clear direction to others

• Skilled at overseeing projects in a multi-tasking, multidisciplinary environment

• Experience using IT Service Management methodologies, with specific expertise in incident and change management

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.