OHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.

 

Acute Care (5A) and Family Medicine (5C) is a conceptually contiguous Family Medicine and General Medicine Acute Care unit with 14 beds on the Family Medicine unit and 23 beds on the Acute Care unit. The patient population is adults who have a variety of medical diagnoses such as Diabetes, End Stage Renal Disease, End Stage Liver Disease, Gastro-Intestinal Disorders, Adult Cystic Fibrosis, chronic and acute pain, infection, diagnostic testing, and psychiatric patients with a medical overlay. Patients require acute medical and nursing interventions such as intravenous fluids, nutritional support, pain management, antibiotics administration, diabetic management, respiratory care, remote telemetry, prepping for procedures, and education to optimize self-care. 5A/5C admits behavioral/psychiatric patients with medical issues that may have suicidal ideation or other behavioral risks that necessitate a court hold. Creating a therapeutic environment for this population includes establishing a therapeutic nurse-patient relationship that facilitates gathering critical patient data and implementing the interdisciplinary plan of care.

Reception Responsibilities:

• Promote and portray a desirable image and maintains positive guest relations when interacting, greeting, and providing information to staff, patients, family members, visitors, physicians and the general public. Refer to charge nurse, primary nurse, or NM when appropriate.
• Receive, screen, transfer, or place phone calls.
• Initiate and process phone calls, fax’s, pages, and take messages as requested.
• Communicate on behalf of NM, and others.
• Participate in, document, collect, and collate data for CQ/other studies.
• Identify and facilitate ideas for improving efficiency of unit operations.
• Assist with acuity and staffing as designated.
• Coordinate unit staff coverage as designated.
• Assist with preparing and faxing acuity and staffing information.
• Maintain the work station, supplies, resource materials, library, patient, and visitors reading materials in an orderly manner.

Secretarial Responsibilities:

• Sort and distribute all incoming mail.
• Organize and maintain unit filing systems.
• Perform filing tasks as required.
• Act as a resource for staff to facilitate activities involving coordination of care or services with other departments. 
• Order, store, and maintain inventory control of forms, equipment, and supplies.
• Act as a resource during Code 99 and other emergency procedures to locate staff, equipment, supplies, and to meet any other needs.
• Maintain logs and statistics related to unit operations and projects.
• Assist with payroll maintenance as directed. 
• Prepare or maintain medical records and Kardex in correct order, updating and adding as necessary.
• Update census board and notify appropriate health care providers of new patient admissions or transfers. 
• Initiate physician orders, either manually, by fax, or on computer.
• Inform charge or primary nurse of new orders, stat orders.
• Participate in the billing procedure as assigned. 
• Copy unit/patient information and materials as requested. 
• Schedule procedures and coordinate transportation arrangements. 
• Perform all related work as assigned.

Computer Responsibilities:

• Maintain accurate census by prompt and accurate entry of all admissions, discharges, transfers, add-ons, etc.
• Maintain accurate nutrition care orders.
• Order entry as required.
• Maintain accurate “attending physician” data.
• Initiate computer downtime procedures as needed.
• Serve as Network Contact backup/resource for the area/unit to assist with all computer related issues, problems, access, and maintenance accessing and reporting to ITG and NM as required.

• High School diploma or GED;
• One year of clerical experience in a health care environment; reads, writes and speaks fluent English; basic knowledge of medical terminology, basic math skills, demonstrated computer skills, demonstrated customer service skills, ability to prioritize and multi-task OR
• Equivalent combination of experience and training that would provide above referenced knowledge, skills and ability. 

• Previous hospital clerical unit experience

• Constant exposure to usual hospital environmental conditions.
• Possible exposure to cleaning chemicals.
• Possible exposure to body substances.
• Frequent decision making under tight time frames.
• Occasional exposure to angry individuals

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.