The Health Equity department is comprised of functional leaders and support staff who work together to advance health equity for OHSU Health. Centering the highest quality of health for all, the Health Equity org. partners across all communities, sectors, and regions of the state to recognize, reconcile, and rectify historical and ongoing health injustices stemming from bias, racism and other social and structural factors that influence access to healthcare and contribute to poor health outcomes. The Health Equity department does this through data evaluation, integration of health equity efforts across OHSU Health, provision of health services through Place-Based health model, and the development of transformational partnerships within the community.

 

OHSU promotes an equitable work environment with a strong commitment to diversity. All members are expected to actively participate in training and events that reinforce and expand on this commitment.

The community mobile health program manager is an operationally-focused program management position responsible for executing clinical objectives for the Health Equity department’s “Place-Based Health” program. Place-Based Health is a community-centered clinical operation that provides primary care health services to community members in spaces where they feel a stronger sense of belonging (e.g., community-based organizations) throughout the state. In doing so, Place-Based Health aims to advance health equity by improving quality outcomes and reducing barriers to access for marginalized and underserved communities.

The program manager will directly supervise staffed and volunteer clinical support teams including (but not limited to): medical assistants, PAS staff, community health workers, RNs, LPNs, etc. The program manager will work closely with the Health Equity team members and leadership to ensure operational readiness for all off-site community-based clinics and events which includes supply ordering and procurement, staff training, scheduling, EMR stewardship, and workforce communication. The program manager ensures that all state and internal regulatory and compliance guidelines are adhered to and takes necessary corrective action when gaps are identified. The individual will execute clinical operations in various off-campus locations in partnership with community-based organizations. These sites will either be recurring or non-recurring, and will require a strong application of project management tools and the ability to implement various clinical models to best serve the needs of each population.

The program manager will be responsible for hiring, coaching, and directly managing represented clinical support team members in accordance with contractual guidelines. The individual will prioritize community needs, while also working with competing priorities, limited resources, and sometimes limited timelines. Most importantly, the person in this role will apply a social justice lens to establish and maintain relationships with a diverse group of community members, staff, and volunteers that acknowledges power dynamics and flattens hierarchies, in order to achieve optimal results.

Clinical Operations Management

• Provides on-site management of operational activities and supervision of the clinical team for all community-based clinical activities in the Place-Based Health program and within the Health Equity portfolio.
• Manages master Epic templates for Place Based-Health and mobile health coalition. Assigns provider/department templates per department guidelines.
• Procures clinical supplies and ensures operational readiness of mobile van and all associated equipment needs prior to each clinic.
• Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to, DNV and CLIA, in conjunction with operations director, coordinates patient flow.
• Identifies potential problem areas, develops a system for objectively monitoring performance, and creatively seeks solutions to foster quality improvement.
• Provides timely and appropriate resolution to patient, customer, physician, personnel, vendor, and organizational concerns.
• Demonstrates flexibility and continuously re-evaluates the need to adapt operational models and initiatives based on needs of the community. Ensures that these adaptations are in line with OHSU, and within guidance of OSHA, OHA, CDC, UTT and all government regulations.

Project/Program Management

• Initiates, plans, executes, and closes discrete operational projects successfully within the Health Equity Place-Based Health program.
• Provides recommendations to Health Equity leadership on program changes.
• Engages in strategic planning and evaluation of program components.
• Engages internal and external partners, using clear and effective communication strategies.
• Evalutes and monitors project and program risks; develops effective risk mitigation strategies.
• Procures Epic data using Webi, Bobj, PowerBI and other applications to evaluate, monitor and report on clinical volumes and health equity metrics.

Personnel Management and Supervision

• Hires, evaluates, counsels, and (if/when needed) dismisses personnel. Responds to grievances.
• Oversees scheduling of all clinical support staff and volunteers for discrete and recurring clinical activitie,s as well as stocking and supply management.
• Implements staffing plans and ensures operational readiness of all clinical and clinical support staff. Utilizes mitigation plans and escalates barriers appropriately.
• Applies department-level onboarding practices and implements training protocols for all staffed and volunteer clinical support staff. • Conducts pre/post clinic huddles with clinical support team.
• Provides operational updates and presentations on clinical outcomes to Health Equity team and leadership.
• Provides appropriate coaching and counseling for all direct reports, in partnership with HR business partner and union representatives, where applicable.
• Implements procedural standards and ensures basic competencies for all staff.
• Executes staffing models and appropriately uses support staff with respect to OHSU resources.
• Ensures assigned staff adequately meet workload requirements.
• dentifies development needs of staff and coordinates to meet staff needs. Orients new staff and monitors training needs.
• Monitors direct employee’s time and attendance. Works with department leadership to monitor and evaluate timekeeping and attendance and ensure policy guideline adherence.
• Models best practices/standards for providing cultural humility with respect to culture, customs and learned experiences.
• Fosters an environment of belonging and safety for all team members.

Mobile Van Management

• Manages and schedules mobile van maintenance, including scheduling maintenance and service change and management of fuel levels. Ensures all equipment is functioning and operable.
• Responsible for ensuring the mobile van is stocked with appropriate clincial supplies.
• Coordinates mobile van training for all drivers and ensures OHSU driving policies are communicated and followed by all team members.

Other duties as assigned

• Represents the OHSU Health Equity program to key partners, both within OHSU and with the broader community.
• Leads and/or participates in projects and activities, as assigned by Health Equity leadership.
• Understands and exemplifies the Code of Conduct while adhering to OHSU Health Care system and program policies and procedures.
• Performs other duties as assigned by Health Equity leadership.

• Bachelor’s Degree
• 3 years clinical healthcare experience.
• 2 years management or supervisory/lead experience in a healthcare setting.
• Experience effectively managing projects and programs.
• Demonstrated ability to apply social justice principles.
• Demonstrated experience effectively managing projects and programs.
• Must demonstrate strong verbal and written communication skills.
• Ability to communicate well with people from a diverse range of backgrounds.
• Ability to meet deadlines.
• Knowledge of and experience with Lean management principles and/or related quality improvement methodologies.
• Proficiency with MS Office suite, to include Word, Excel, and PowerPoint.
• Ability to develop and build relationships with and across multiple stakeholder groups.

• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

• Must be able to perform the essential functions of the position with or without accommodation

• Master’s degree in a relevant discipline (MBA, MHA, MPA)
• Prior experience working in community-based medical clinics or mobile health programs for underserved/marginalized communities.
• Prior experience working in large, matrixed organizations.
• EMR experience, preferably EPIC.
• Lean Six-Sigma Black Belt or other PI certification
• Project Management Professional (PMP Certification)

• General work hours are Monday through Friday, 0800 – 1700. Position location will vary. Weekend and evening work will be required in order to meet the needs of community groups. Employee will need to be flexible with schedule to achieve required outcomes of position.
• Frequent travel to clinical sites is required. Position requires frequent on-site work with some remote work for administrative functions.
• This position requires sitting or standing for periods of time in addition to loading and unloading equipment and supplies. Must be able to carry and lift up to 50 pounds. Moderate to heavy use of computers and video conference tools required.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.