This position is time-limited due to it being project focused. The anticipated duration of the position is until approximately June 2026.

 

The position is responsible for a variety of benefits-related tasks such as responding to employee inquiries via email and phone and processing benefits changes. Benefits Specialists are expected to assist on complex questions; process changes to employee benefits; take ownership of processes, complete audits, create content for communication, and assist with annual activities, such as Open Enrollment. The work will be focused on supporting the staffing and the opening of the new inpatient tower.

Employee Communication:  Assign and respond to employee inquiries in the Benefits general email inbox; answer the Benefits general phone line; respond to requests and questions from employees and managers; assist with complex emails and phone calls; present to employees at New Hire Orientation and other sessions; draft letters as requested by employees regarding coverage; own, maintain, and generate content for the Benefits intranet site; conduct mail merges for mass communication; assist with communication campaigns.

 

Benefits Processing: Process benefit corrections and retroactive adjustments; troubleshoot employee issues with vendors; complete urgent adds; process variety of court-ordered insurance items; conduct weekly, bi-weekly and monthly audits. 

 

Project Management: complete process improvement projects that arise; act as subject matter expert for designated pieces of the benefits offering; assist with implementation of new vendors and processes. 

 

Other Duties As Assigned: projects will be assigned to Benefits Specialists in specific areas to enhance their knowledge of OHSU benefits programs; all Benefits team members conduct some administrative duties including scanning and mail-sorting. 

• High school diploma or equivalent 

• 2 years of support or customer service work in an office setting 

• Experience with managing a high volume of emails and phone calls

• MS Office Suite skills, including intermediate Excel skills

• Customer service skills – sensitivity to employees with diverse needs and circumstances

• Resiliency – ability to work in a fast-paced environment and manage through customer service situations that can be emotional

• Undergraduate degree
• Experience in an HR department

• Knowledge of Oracle

• Knowledge of OnBase

• Webpage maintenance

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.