The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

This position as an entry level EpicCare Application Analyst will (1) perform EpicCare system build and maintenance (2) Respond to issues and requests submitted by Epic end users, clinical informatics and OHSU leadership (3) Learn Epic build, documentation and change processes under the guidance of a mentor/team lead.

 

System Build and Maintenance

• Ensure data integrity and validity of the Epic application
• Define system standards to be followed by other analysts such as database record numbering and naming conventions, technical documentation and specifications, technical build migration to production system
• Analyze Epic functionality to simplify processes, improve flow of data, and make use of enhancements
• Design and build customized functionality based on workflow recommendations
• Perform Epic build and maintenance as assigned per the EpicCare Work Distribution Matrix
• Develop test plans/documentation, conduct testing and validation as appropriate
• Perform assessment and testing; write documentation in preparation for system upgrades

Problem Resolution

• Respond to customer problems and issues, either by Epic Support Desk referrals or direct customer contact
• Communicate problem progress and resolution, and document in Jira as appropriate.
•  Analyze problems to determine if it is necessary to resolve, if needed, escalate it to Epic TS. 
• Manage assigned Jira tickets to ensure resolution or closure of tickets in a timely manner
• Communicate with Epic TS on the prioritization of issues to meet OHSU needs. 

Education and Experience:

 

Bachelor’s degree in computer science, a related field, or a clinical field and one year work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

 

Associate’s degree in computer science, a related field, or a clinical field and one year work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

 

Three years’ work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

 

Equivalent combination of education and experience where one year of experience will be substituted for an Associate's degree and two years of experience will be substituted for a Bachelor’s degree

 

Job Related Knowledge, Skills, and Abilities:

• Ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach.
• Ability to function and communicate effectively in a dynamic team environment.
• Ability to proactively pursue problem resolution to satisfy customer needs.
• Ability to manage multiple complex tasks efficiently while successfully meeting assigned deadlines.
• Superior written, verbal and oral communication skills, including excellent customer service skills
• Proven ability to regularly prioritize work as it is assigned and as it develops
• Proven ability to communicate with and educate customers at all professional level
• Ability to build relationships, respect and trust with customers and co-workers
• Knowledge of medical terminology
• Working knowledge and understanding of project coordination and management.
• Working knowledge of hospital operations and the patient care process.

 

• Training or education in Medical Informatics.
• Work related experience in a clinical field such as a MA, CNA, Lab tech, etc.

 

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.