Family Medicine at South Waterfront is a community based clinic offering primary care and specialty services for all types of patients. We treat everyone--babies, children, adolescents, adults (including moms-to-be), and seniors. Our services include maternity care (including deliveries), women's reproductive health, behavioral health care and counseling, trans-gender care, pediatric care, travel immunizations, podiatry, sports medicine, acupuncture, minor procedures, and health maintenance with preventive care. Between 200 and 275 patients are seen per day by our 40 plus providers assisted by 60 plus staff members.

Outpatient Clinic:

• Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit.
• Check in / out established patients and make return appointments.
• Provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.
• Obtain prior medical records and studies when appropriate.
• Enter all information accurately into OHSU databases or into the medical record when necessary.
• Answer all basic appointment questions.
• Determine and collect co-payments/cash handling.
• Applies problem solving and negotiating skills in resolving patient concerns.
• Provides high level of support to providers and patients.
• Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.

Answer Incoming Phone Calls:

• Verify account information including, but not limited to, demographics, insurance, and Primary Care Provider.
• Schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments.
• Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate.
• Solid understanding of ICD10/CPT coding requirements and issues.
• Responsible for keeping the schedule flowing smoothly and on time.
• Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative.
• Manages providers schedule and completes administrative work for team providers.

Enrollment & Eligibility:

• Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
• Obtains authorizations for clinical care, procedures, and laboratory studies.

 

Offers MyChart Access

• Six months of work experience in a medical office setting, including high volume direct patient contact OR

• One year of work experience in a high volume direct public contact position

Job Related Knowledge, Skills and Abilities (Competencies):

• Basic computer keyboarding skills including typing of 30 - 45 wpm.

Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Experience:

• Two or more years of experience in a medical office setting.

Job Related Knowledge, Skills and Abilities (Competencies):

• Previous OHSU and EpicCare experience.

• Exposure to ill patients - flu, colds, virus
• Must be able to sit for long periods
• Must be able to move about the clinic as necessary,
• Use telephone and computer for extended periods of time

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.