Immediate care offers same day scheduled appointments to patients with minor illnesses and injuries. We are open 8:00am-8:00pm Monday through Sunday, 365 days per year with limited hours on holidays. We have four Immediate Care locations: Beaverton, Richmond, Scappoose and South Waterfront. Our goal is to have two providers per day per location with availability to see 48 appointments per day per location.

Check-In Patients:

• Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit.
• Check in / out established patients and make return appointments.
• Provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.
• Obtain prior medical records and studies when appropriate.
• Enter all information accurately into OHSU databases or into the medical record when necessary.
• Answer all basic appointment questions.
• Determine and collect co-payments/cash handling.
• Applies problem solving and negotiating skills in resolving patient concerns.
• Performs other administrative duties and/or projects as requested by providers, managers, and supervisors.

Answer Incoming Phone Calls:

• Verify account information including, but not limited to, demographics, insurance, and Primary Care Provider.
• Schedule appointments including but not limited to new patient, ancillaries, procedure services, and follow-up appointments.
• Maintains current information on all managed care insurance plans and is up-to date with all insurance plan changes, utilizing information to efficiently and effectively obtain authorizations as appropriate.
• Solid understanding of ICD10/CPT coding requirements and issues.
• Responsible for keeping the schedule flowing smoothly and on time.
• Creates telephone and routes telephone encounters with accurate information for medical staff from patients or patient’s representative.
• Manages providers schedule and completes administrative work for team providers.

Enrollment & Eligibility:

• Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
• Obtains authorizations for clinical care, procedures, and laboratory studies.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR

• One year of work experience in a high volume direct public contact position

Job Related Knowledge, Skills and Abilities (Competencies):

• Basic computer keyboarding skills including typing of 30 - 45 wpm.

Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. 

Experience:

• Two or more years of experience in a medical office setting.

Job Related Knowledge, Skills and Abilities (Competencies):

• Previous OHSU and EpicCare experience.

• This position has a home location of South Waterfront.
• This position is a weekend position with shifts scheduled Saturday through Monday.
• All Immediate Care PAS rotate to all 4 of our Immediate Care locations.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.