OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.
Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.
The primary responsibility of this position is point of care operations for the Ophthalmic Ultrasound at Casey Eye Institute. Greet patients and check in for diagnostic services. Coordinate patient movement between specialty clinics at Casey Eye Institute, OHSU hospital, and the VA. Confirm health care coverage and obtain pre-authorization when necessary schedule appointments, and assist patients in an office or clinic setting. Additional duties include answering phones, and purchasing supplies in Oracle for the Ophthalmic Ultrasound division. Demonstrated effective interpersonal skills, which promote cooperation and teamwork. This position performs in a manner that maintains the confidentiality and privacy of each patient. This position provides an exceptional level of customer service to external and internal customers. This is a full-time, on-site position.
Point of Service Operations: Greet patients and check in for diagnostic procedures ordered by specialty clinics. Inspect insurance cards and/or authorization notices. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements.
Integrated Care. Schedule appointments for patients from specialty clinics within Casey Eye Institute and outside referrals. Verify orders for diagnostic procedures, obtain chart notes/indications for diagnostic procedures, and pre-authorization for outside referrals when necessary. Fax finalized results to ordering providers.
Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information or requests promptly to the appropriate providers or their designees.
Arrange Care. Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Obtain authorizations for clinical care, procedures, and laboratory studies. Enter all information accurately into OHSU databases or into the medical record when necessary. Schedule new and return patient appointments on line. Obtain prior medical records and studies if appropriate, and ensure information is in patient’s chart at time of visit. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Confirm patient appointments, remind patients of co-pays, and deposits or self-pay where indicated. Provide personal reminders to patients about upcoming appointments. Triage phone calls, dispensing appropriately, including facilitation of prescription refills. Schedule new/return appointments, consults, walk-ins and emergencies.
Managed Care Coordination. Serves as a resource for insurance and billing questions for patients, staff and referring physicians. Maintains current information on all managed care insurance plans and is up-to-date with all managed care insurance plan changes, utilizing information to efficiently and effectively obtain authorizations. Strong knowledge of OHSU insurance contracts with medical and vision carriers and the ability to explain the billing differences to patients, staff and referring physicians. Answers insurance questions for all patients, scheduled or non-scheduled, directing patients to appropriate provider for other health care issues. Obtains all authorizations, including retroactive authorizations, contacting primary care physicians or their designees to obtain authorizations for care as required. The authorization process includes, but is not limited to, putting the referrals information on-line, tracking the number of visits used per authorization, following up on referrals for return appointments and other miscellaneous tasks. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status, ensuring all information is current prior to patient appointment. Educates patients on related billing issues as appropriate; quoting self-pay or deposits where indicated and completing all clinic non-covered and patient estimate service forms for the front desk. Notifies patients if appointment will be considered non-par per insurance guidelines. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases (EARL) or into the medical record when necessary. Follows up on pending authorizations until they are obtained. Works closely with Faculty and Fellow to ensure authorizations/referrals in place prior to any appointments, diagnostics or procedures involving managed care patients.
Purchasing supplies. Other duties as assigned by Division Manager.
One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and obtaining managed care authorizations. The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.
Proficient in university network computer applications using Windows, WP 8.0, EPIC, Outlook, order entry and SMS applications. Basic computer keyboarding skills. Working knowledge of medical terminology. Strong relationship building skills with patients, health plans, providers, staff, management. Exceptional customer service skills - both in person and on the phone. Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution. Sensitivity to patient needs. Demonstrated evidence of strong written and verbal communication skills. Ability to manage competing priorities. Ability to meet deadlines and urgent patient and system needs. Ability to work independently; willingness to serve as a positive and professional role model. Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.
High School diploma or GED preferred.
Working knowledge of medical terminology and ophthalmic terminology preferred.
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