The PAS Specialist will provide quality support to the Department of Otolaryngology in order to ensure a positive atmosphere for patient care, smooth flow of clinic, timely registration and scheduling of patients. Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments, greeting patients, checks patients’ in/out, schedules appointments including scheduling complex coordinated appointments, and collects payments and answers questions regarding payments and forms. Provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry.

 

This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Ensure the clinics are able to function smoothly and efficiently while keeping the patients wellbeing paramount. In addition, the PAS assists in maintaining the practice environment in a clean, orderly condition. Functions as an integral member of the Department by contributing to new ideas for improving customer service and reducing costs. The PAS will be flexible and able to float to all divisions in Otolaryngology when needed. Responds to questions regarding insurance coverage, copayment requirements, and general clinic information. Conducts patient intake including verification of eligibility, benefits, authorizations for office and surgical services, and ensures proper orders have been received. Enter and update online authorizations into EARL. Schedules patient appointments and coordinates ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Must have strong attention to detail skills, customer service skills, problem solving skills and ability to work independently with little direction and as a team.

• Provides coverage to various divisions in the Otolaryngology department. This includes answering phones, scheduling office and ancillary appointments. Request, receive and prepare previous medical history, scans and lab results for all new patients. Coordinates document and data flow between divisions supports staff to include surgery scheduler and clinical staff. Appropriately documents triage calls into EPIC system. Ability to cross-cover other divisions. Work at the front desk – including checking patients in and out, scheduling appointments, cleaning & organizing the front desk and waiting room, collecting payments and explaining forms.

• Managed care duties – including eligibility verification, benefits, request and obtain authorizations for office, ancillary and surgical services. Enter and update on-line authorizations into EARL.

• Provide high quality customer service to both external and internal customers that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.

• Opens and sorts mail and sorts incoming faxes.

• Files new paperwork in charts coming back from clinic. Scans records into patients chart in EPIC.

• Other Duties as Assigned

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Proficient in Microsoft systems including Word and Excel.
• Experience with scheduling of appointments and obtaining managed care authorizations.
• Working knowledge of medical terminology.
• Medical records management skills.
• Six months experience with a busy, multi-line phones.
• Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.
• Exceptional customer service skills - both in-person and on the telephone.
• Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.
• Demonstrable active listening skills and supportive, professional behavior.
• Demonstrated evidence of strong written and verbal communication skills.
• Ability to manage multiple priorities, prioritize workload, meet deadlines and urgent patient, physician and system needs.
• Ability to work accurately and without supervision.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Ability to have good judgment with regards to daily work and prioritization.
• Detail oriented in daily work.

• BS or BA preferred.
• One year in a high volume medical office setting involving scheduling appointments and checking patients in/out strongly preferred.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.