The mission of the Information Technology Group (ITG) is to provide and support technology and information services that enable OHSU to be a national leader in health and science innovation.  

Who we are

 

We are Oregon Health & Science University's Information Technology Field Services team (FTS), a department that reports into the Information Technology Group's Digital Strategies and Technology Services division. We are a department that provides direct support and services for endpoint technology that our customers at OHSU and partnerships use to pursue their vision: a healthier Oregon, and beyond. All our work supports OHSU's academic, business, healthcare, research, and affiliated partnership initiatives.

 

All our work supports OHSU’s academic, business, healthcare, research, and affiliated partnership initiatives.

What you do

The IT Field Technician provides a broad spectrum of technical analysis and support for OHSU technologies. Specifically, this role provides field analysis of ITG core technologies and services, tier 1, and tier 2 support of those technologies, and act as a conduit for communications and technical feedback between customers, field support, and ITG tier 3 support groups such as FTA’s  and Systems Analysts/Engineers. This position is primarily focused on onsite field support. Technology platforms may include but are not limited to desktop and mobile computing devices, multiple operating systems, virtualization, cloud storage, and unified communication tools. Lastly, in this role it is imperative to be able to rapidly and dynamically respond to an ever-evolving technological environment. The incumbent will adhere to all OHSU/ITG policies and procedures, to include data protection, security, and encryption.

 

Reporting to a Field Services Manager, the IT Field Technician provides technical expertise, models service excellence and conduct, and develops cross-team communications to facilitate core competencies and best practices. The Field Technician also acts as a liaison with other ITG teams to communicate and assess operational issues, and test, integrate and help implement value added changes.

Education: 

Associate’s degree and four years computer support or IT experience; OR

 

Bachelor’s degree and two years computer support or IT experience; OR

 

An equivalent combination of training and/or experience.

 

Experience:

• Two years of field experience inclusive of resolving field hardware and software problems, installing Microsoft Windows and Apple operating systems
• Deploying and troubleshooting desktops/laptops, wireless devices, components and peripherals and other IP based field technologies
• Network troubleshooting (DHCP, DNS, TCP/IP, SMTP, etc.)
• Data security & protection

Registrations Certifications and/or Licenses:

• Current Driver’s license and driving record that meets OHSU’s driving requirements.
• Must possess or be able to obtain within 6 months: Dell TechDirect certification for Desktop and Laptop repairs

Assignment is an on-site working environment where applicants will only work on-site.

Location of Job: varies

Occasional overtime may be expected.

On-Call Rotation Required.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.