The Patient Access Service Specialist is the first point of contact for new patients, a familiar presence for current and new patients and, the appointment coordinator for the cardiology team. As part of the cardiology patient intake and scheduling center, this job involves answering and triaging incoming patient calls, assisting patients in an office or clinic setting by providing front desk coverage/reception duties in KCVI’s clinics. Using job aids as guides, the PAS Specialist often directs new patients to one of several sub-specialty clinics within the cardiology department. This position gathers and records required information about patients; provides specific customer services, which include screening for financial eligibility and confirming health insurance coverage. Resilience, a positive approach to change, strong ability to multi-task and critical thinking skills are qualities needed in order to be successful in this position.
Knowledge and Skills Required:
Monday – Friday, variable shifts 7am – 530pm, as required.
Location: OHSU South Waterfront & Marquam Hill campus locations. Ability & flexibility to travel to/between various work locations is required. This position interacts heavily and directly with patients, over the phone, electronically (email, mychart, etc.) and, at times in person (e.g. Face to face). This position is located in a patient care area. Able to multi-task in a busy office environment with frequent interruptions.
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