The RELATE Lab (Relationships in Equity, Leadership, And Team Effectiveness) is embedded within the Department of Family Medicine (DFM) and working to create a more relational and equitable health system for healthcare professionals, patients, and communities. The RELATE Lab works towards this mission through four program areas (1) relational leadership development programming for healthcare professionals; (2) relational community organizing with patients; (3) research and program evaluation; and (4) multimedia storytelling.

 

The RELATE Lab’s high-visibility relational leadership programming for healthcare professionals works to advance the Relational Leadership (RL) model, evaluating the impact of relational dynamics on teams, and developing disruptive relational innovations. Drawing heavily upon multiple disciplines (including organizational development, social psychology, and community organizing), RL emphasizes the “who” in addition to the “what” and “how” of change and encourages leaders and teams to optimize the full breadth of human interactions as they manage relationships to achieve authentic connection, common vision, and interdependent action to create change.

 

Current RL Programs include: Relational Leadership Institute (RLI), a three-month longitudinal leadership course delivering foundational RL mindsets and skills to an interprofessional, cross-generational cohort, and is currently held twice a year in Portland, Oregon; Relational Leadership in Practice course, a relational peer-mentoring community program which currently is held once a year; Relational Leadership Residency Programs, where medical residents receive relational leadership training and coaching; and RL workshops, which function as 1-3 session engagements to offer small portions of RL programming to local healthcare teams on an ad hoc basis.

The RELATE Lab is seeking a RL Programs Operational Manager who will work closely with the Relational Leadership Programs Co-Directors, and RL Programs Team to (1) manage delivery of RL programming; (2) serve as project manager for the RL Programs Team; and (3) serve as a trainer and facilitator.

 

Research shows that women-identified individuals and people of color are less likely to apply for positions, unless they believe they meet all of the qualifications in a job description. At RELATE Lab, we are most interested in finding the best candidate for the position, and that may be someone who comes from a background where they have experienced systemic and/or structural barriers to seeking work. If you are interested in applying, we encourage you to think broadly about your relevant experience for the role.

Program Implementation: 

• Manage delivery of all RL programs in partnership with the RL Programs Co-Directors, including but not limited to: prepping course material packets, managing timelines, program logistics, and communications with trainers, facilitators, and participants. 
• Manage the recruitment and training of RL programs facilitators in partnership with the RELATE Lab Leadership Director, including community engagement; communications and scheduling; refinement of facilitator training program and materials. 
• Attend all RL programming (and any related pre-/post- sessions) to serve as day-of operations support. 
• Lead RL Programs external communications, including but not limited to serving as the program’s first point of contact for partners, trainers, facilitators, and participants to answer questions and provide support; build relationships with alumni; manage program alumni databases and tracking interest communities; develop and implement a program alumni communications plan.
• Provide project management support for the development of new programming with emerging and existing institutional partners.
• Support the development and implementation of the overall strategic direction of programming in partnership with the RL Programs Co-Directors.

RL Programs Team Management:

• Serve as the primary project manager for the RL Programs team, including supporting the development of team goals and strategy, lead management of day-to-day activities, lead development and monitoring of work plans and timelines, manage team meetings, action items, and communications, develop team protocols and processes, create and maintain tracking systems.
• Manage internal team communications related to workflow, scheduling, and logistics and team project management activities.
• Manage RL Programs budget in partnership with the RELATE Lab Associate Director, including procurement, invoicing, budget tracking and forecasting. Serve as the primary program contact for interdepartmental and external communications regarding program finances.
• Provide project management support for the development of non-traditional dissemination products around the impact of RL Programs (e.g., blog posts, infographics, videos, fireside chats, etc.).
• Support research and evaluation of RL programming, including creating web-based surveys; coordinating and overseeing the tracking process for web-based data submission from participants; and other research support tasks as needed.
• Coordinate closely with team members across RELATE Lab to deliver RL programs (e.g., research team, community organizing team).  

RL Programs Trainer and Facilitator:

• Serve as a trainer and/or facilitator for RL Programs, as needed.
• Track and update program curriculum, including but not limited to participant and facilitator materials, as needed.
• Model the relational mindset and practices both during the relational leadership sessions, and in pre and post session interactions. 

Other projects as assigned

• Master's degree AND (3) years of relevant experience in an academic medical center/higher education setting; OR 

• Equivalent combination of training and experience; May require specific experience in particular area of research

• 2+ years of project management experience in an academic or health care setting

• Have experienced RLI as a participant, facilitator, or trainer

• 1+ years of experience with successfully applying Relational Leadership skills/practices (e.g., check-ins, one-to-one relational meetings, public narrative, etc.)

• 2+ years of experience with large and small group facilitation

• Proven record of developing and implementing complex project plans.

• Demonstrated ability to work both collaboratively in interprofessional teams and independently to advance projects.

• Demonstrated ability to exercise independent judgment, problem solving skills, and working with minimal supervision.

• Demonstrated experience building and maintaining relationships with a wide variety of external stakeholders.

• Demonstrated success building relationships with individuals across diverse backgrounds and life experiences.

• Demonstrated ability to navigate conflict through a relational approach to leadership.

• Outstanding written and verbal communication skills, including successfully communicating new knowledge to others.

• Responds in a timely manner to communications/correspondence that impact team function and/or participant experience.

• Must have strong organizational skills and demonstrated excellence in attention to detail; able to perform complex tasks with a high degree of accuracy in a dynamic, fast-paced environment.

• High level of emotional intelligence, with ability to adapt, shift priorities, and accept perceived failure(s).

• Able to give feedback to and receive feedback from team members during critical junctures impacting team performance and team experience

• Comfort with ambiguity and emerging programming

• Master’s degree with major coursework in related field AND five (5) years of relevant professional in an academic medical center/higher education setting experience; OR

• Bachelor’s degree with major coursework in related field AND seven (7) years of relevant professional experience in an academic medical center/higher education setting

• 2+ years of experience managing a program in an academic or health care setting

• 1+ years of experience with public speaking or delivering trainings

• 1+ years of engagement with the RL Community at OHSU (e.g., RLI program facilitation, training, and/or other collaborations.)

• 2+ years of experience with mentoring and/or coaching others

• 1+ years of experience with successfully engaging with diverse sets of stakeholders to engage them in a novel initiative/program

• 1+ year of experience in grassroots organizing/changemaking

• Proven record of developing and implementing complex academic programs.

• Knowledge of organizational development, team development, healthcare management, conflict resolution, leadership.

• Knowledge of curriculum design.

• Knowledge of project management applications, such as Smartsheet.

• Knowledge of web-based survey design applications, such as Qualtrics.

Standard business hours, with some required evening and weekend availability to attend in-person RLI sessions, RL workshops, and other RL-related events. Travel is occasionally required; this is a hybrid remote position with in-office presence required approximately 2-3 days per week. Must be able to commute to RELATE Lab’s OHSU/Portland office weekly.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.