OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.

 

Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.

 

The purpose of this position is to provide support to the Casey Eye Institute in Longview, Washington, specifically in the areas of telephones, reception, scheduling, and day-to-day operations. This position is a regular, full-time benefited, on site position.

Schedule new and return patient appointments and surgical or special procedure testing when appropriate.  Gather all necessary demographics and registration information.  Accommodate other special needs whenever possible.  Mail information packets. 

 

Greet all customers (face to face or by phone) and serve as a receptionist for the practice. Provide high quality service to customers (patients, referring providers, and insurance carriers) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face customer contact skills, triaging upset customers. Receive patients arriving for appointments and help patients with check out process. 

 

Copy insurance cards and/or authorization notices and verify insurance coverage.  Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.  Verify and update the common data set on-line.  Explain and satisfy any necessary patient signature requirements.  

 

Prepare patient charts for new patients and pull charts as needed.  Print schedules and distribute.  File referral information, correspondence and other patient related information.

 

Pull recall sheets and call patients to schedule them, sending notes if unable to reach them.

 

On an as needed basis, be able to perform duties as assigned by supervisor (including, but not limited to front/back office duties including billing, quoting of deposits, co-payments and payments, optical support).  This includes duties at other Casey satellite offices as directed by supervisor.

 

Perform end of day duties following CEI protocol and guidelines (batching out cash/checks/credit card, checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconcile cash receipts per CEI policy and maintaining front office cash drawer as appropriate.

Six months of work experience in a medical office setting, including high volume direct patient contact; OR one year of work experience in a high volume direct public contact position.

 

Basic computer keyboarding skills.  Working knowledge of medical terminology.  Strong relationship building skills with patients, health plans, providers, staff, management.  Exceptional customer service skills - both in person and on the phone.  Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties.  Patient advocacy skills - evaluate patient concerns for timely resolution.  Sensitivity to patient needs.  Demonstrated evidence of strong written and verbal communication skills.  Ability to manage competing priorities.  Ability to meet deadlines and urgent patient and system needs.  Ability to work independently; willingness to serve as a positive and professional role model.  Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

Experience in medical setting preferred.  Ophthalmology experience preferred.  Cash handling, medical records and collections experience preferred. High school diploma or GED preferred.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.