This position provides comprehensive coordination of services for the Pediatric Hematology and Oncology Unit at Doernbecher Children's Hospital. The Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual's obligations, and assisting patients in an office or clinic setting. Excellent customer service skills are a requirement for this position. This position requires high volume phone work and high volume face-to-face patient support and services. This position will be responsible for making outgoing calls and receiving incoming calls to schedule new and return patients and triage them to their respective schedulers as needed. Prompt and professional communication with provider and RN teams is essential to ensure a positive experience for patients.      

Key Responsibilities & Performance Standards 

• Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or exceeds the service standards of the health care industry and OHSU/DCH.  This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs and a continuous, seamless, follow through.
• Gathers and verifies patient information including demographics, insurance coverage, Primary Care Provider (PCP), guarantor demographics and status, and financial status. 
• Check in and checks out patients in accordance with department requirements for isolation precautions, etc. Reinforces masking and visitor policies for the department.
• Opens/closes front desk area with use of daily checklist.
• Answering Pediatric Specialties phone calls and triaging calls to the appropriate group or person

• Minimum of  6 months doing medical office work or 1 year of work experience in a high volume direct public contact position or Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

• High school diploma or equivalent
• Experience using Epic EMR
• Basic computer keyboarding skills including typing of 30-45 wpm
• Skills communicationg with large specialized provider teams

• Schedule M-F 8:30-5:00; shared office space, rotating work station depending on the work day.
• This position provides daily coverage and closing duties for our unit front desk and answers incoming phone calls. Time management is an essential function for this role.
• Must be able to lift 20 lbs, move quickly, bend and reach, walk across campus (sometimes multiple times per day), use computer keyboard for many hours per day, sit and stand at computer workstation for 4-6 hours per day.

 

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.