Gathers and records required information about patients; provides specific customer services which include

screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining

necessary authorizations for care, scheduling appointments, and assisting patients in a clinic setting. A PAS

Specialist provides guidance and leadership to other PAS positions.

Customer Service:

• Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standardcomplaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.

Enrollment & Authorization:

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained.

Arranged Care:

• Schedules new patient appointments on line and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.

Point of Service Operations:

• Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements. Validates parking.

Integrated Care:

• Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care. 

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Demonstrated evidence of strong written and verbal communication skills 
• Ability to manage competing priorities
• Proficient in Microsoft Suite applications
• Ability to work independently and meet deadlines
• Extremely high level of attention to detail
• Excellent customer service skills

• AA/AS degree
• Scheduling and/or Administrative Assistant experience
• Project coordination/management 
• Obtaining insurance authorizations 
• Record of meeting deadlines, including urgent patient and system needs
• Experience creating detailed reports
• Demonstrated problem solving and negotiation skills in resolving patient concerns, scheduling challenges and managed care related problems.
• Experience in hospital or clinic
• Experience with data collection from insurance companies
• Epic Scheduling
• Oracle
• Kronos experience 
• Cloud based storage applications 
• Knowledge of managed care

Locations will be predominantly at Tanasbourne Sleep Clinic with occasional need to cross-cover Marquam Hill Sleep Clinic.

Hours are as follows: Monday- Friday 7:45AM-4:45PM with 1 hour lunch.

There may be occasional weekend shifts as needed.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.