PAS position at Family Medicine East Portland includes; providing excellent customer service, scheduling appointments, checking patients in and out for appointments, verifying demographics and insurance, screening for financial eligibility, answering phone calls, collecting payments and paperwork, monitoring and routing messages, assisting with back up duties, attending meetings, ensure that the environment is clean and performing other duties as assigned. 

Key Responsibilities & Performance Standards

Checks patients in by:

• Greeting patient and family/visitors.
• Verifying demographic information.
• Verifying insurance and guarantor information.
• Verifying that EPIC and EPIC patient information match.
• Verifies and assists with forms that need to be completed ; financial and medical
• Screening patients (bed bugs)
• Checking-in using EPIC
• Notifies/Asks if patient can be seen if they are late for their appointment
• Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money.   
• Handing out forms that need to be completed (health history form, release of information, etc)
• Keeps patients informed on delays (reactive and proactive)
• Checks patients out by:
• Greeting patients
• Checking out using EPIC
• Prints after visit summary (if not already done by care team)
• Schedules return appointments
• Accurately schedule appointments in EPIC for established and new patients.
• Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. 
• Accurately notes why the patient is coming in for a visit.
• Schedules interpreters when needed
• Gives appointment card reminder
• Reschedules appointments when the provider will not be in clinic (same day or in advance).

 Answer phone calls:

• Log in as an agent within 5 minutes of clocking in
• Answers phone calls; greets, answers questions, take message
• Schedules appointments
• Accurately schedule appointments in EPIC for established and new patients.
• Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. 
• Accurately notes why the patient is coming in for a visit.
• Schedules interpreters when needed
• Warm transfers as appropriate
• Takes messages via EPIC in-basket and accurately routes messages
• Uses Aux codes and after call work appropriately
• Answers calls in succession while primary phone duty
• Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position.
• Attend to Epic in basket management per protocol.

Quality improvement: 

• Work on quality improvement projects
• Lean
• Process improvement
• Make recommendations for quality improvements
• Participate in medical home projects

Cleaning/safety: 

• Maintain a clean and orderly work space
• Clean the lobby and restrooms as needed when housekeeping is not in
• Notify the lead/manager when equipment is not functioning properly (take out of service)
• Notify lead/manager of safety concerns or bio-hazard issues

Meetings: 

• Attending mandatory meetings/trainings

Back-up duties: 

• Perform back up duties as assigned

 

 

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position 

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  Contact Compensation for confirmation of eligibility. 

• High School Diploma or equivalent
• Associates or Bachelor’s degree in business or other health care related field.
• Excellent verbal and written communication skills (over the phone, e-mail and in person)
• Accurate message taking
• Strong customer service skills
• Ability to work as part of  a team
• Ability to work independently
• Ability to meet deadlines
• Ability to multitask
• Basic computer skills
• Type 30-45 wpm
• MS office (excel and word)
• Excellent organizational skills
• Previous family practice experience
• Previous experience working in a low income clinic (Federally qualified health center or rural health center)
• Previous experience with culturally diverse patients
• Bi-lingual:  Russian or Spanish or Vietnamese
• Medical terminology

• This position works in a busy environment with a lot of interruptions, multiple demands and people interactions.  It requires dealing with noise and frequent interruptions within the work group.

• This position deals with continues shifting positions throughout the day, sitting in chair and standing on carpeted surface or hard surface floors, occasional walking and lifting object up to 50lbs

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.