The Student Health and Wellness Center (SHW) is seeking a detail-oriented, self-motivated, collaborative, customer-service and team-oriented Operations and Program Specialist (Program Tech 1) to join our dynamic, innovative and fun clinic. The SHW Operations and Program Specialist is a vital member of our team by assisting SHW leadership and program managers with all aspects of assigned operations and programming including developing, troubleshooting, and processing various and technical operational needs of the Student Health and Wellness Center. This position requires in-depth knowledge, understanding, implementation and anticipation of technical and operational needs for all staff, services and programming (clinical and non-clinical) offered at Student Health. The position is also cross-trained to be backup for our clinical scheduling team. The mission of the Student Health and Wellness Center is to support the health and well-being of OHSU students and postdoctoral fellows during their academic careers at OHSU. When you join our team, you will work with a group of exceptional providers and staff in an integrated clinic that provides high quality primary care, behavioral health, integrative medicine and wellness programming to OHSU students and postdoctoral fellows. At Student Health, we truly honor work life balance while prioritizing patient care. We have been recognized for our highly functional teamwork, patient satisfaction scores, and focus on culturally informed and competent care.
To submit a complete application, please include your resume and a cover letter addressing your interest and qualifications for this position.
Technical Consultation and Coordination:
Provides technical consultation by being the subject-matter expert for tasks that require technical skills, in-depth knowledge and complex problem-solving. Serves as the go-to person for questions or issues that arise and provides first-tier technical support to SHW directors, managers, providers, staff and those SHW serves.
Operational Review and Coordination:
Serves as main point of contact and subject matter expert for day-to-day operational tasks that ensures our department functions effectively. Oversees daily processing of operational tasks such as coordinating meetings and events, staff/provider calendaring, timekeeping, time-off requests, and facilities issues. In partnership with clinical and non-clinical managers, develops and updates all department protocols, policies, procedures and policies. Carries out all operational work by ensuring all tasks are addressed and completed in a timely manner including anticipating, researching and completing the work with all appropriate stakeholders. Participates in relevant operational meetings. As assigned, oversees and conducts special projects related to assigned areas.
Job Related Knowledge, Skills and Abilities (Competencies):
Work Location: The OPS has a primary workstation at the front desk of Baird Hall (BH) Room 6. If Patient care front desk duties are needed, their secondary workstation will be at the front desk of BH 18. Some remote work from home may be possible after 6-month probationary period under SHW Leadership direction and clinic coverage availability. Some work events/presentations will occur at various locations across OHSU’s campus (Marquam Hill and South Waterfront) that may require OPS attendance for setup, teardown and support.
Work Schedule: The position’s weekly schedule will be determined at time of hire based on clinic needs and core work hours of SHW leadership/management team (M-F, 8-5pm with at least 1 evening shift). A flexible work schedule may be possible after 6-month probationary period, under SHW leadership direction and clinic coverage availability. Work schedule may change based on clinic coverage and work needs with appropriate notification of schedule changes per AFSCME contract.
Work Conditions: This position works in a busy environment with a lot of interruptions, multiple demands and priorities and people interactions. It requires dealing with noise and frequent interruptions within the work group. Work stations include sitting and standing options. Travel beyond OHSU campus is not required.
Benefits:
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