The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions that enable OHSU to effectively manage information to accomplish its missions.

 

The mission of the Clinical Informatics Department (CID) is to realize the full benefits of OHSU's clinical information systems. The department will apply the science of informatics to enable excellence in patient care services, to education learners and to advance the methods of applied informatics.

 

The Clinical Informatics Specialist (CIS) supports the mission of CID by practicing and assisting in clinical information system implementation, maintenance and support, including all phases of the system development life cycle: analysis, design, development, testing, training/end user support, go- live, and transition to maintenance. The CIS utilizes inter-team and inter-departmental coordination, communication and collaboration to accomplish goals. The CIS participates and assists in EHR governance structure and process. This position supports CID in providing informatics support to OHSU partner, affiliate, and community connect organizations.

Change Management, Operational Support and Implementation

• Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed
• Demonstrates understanding of how and why governance is used in work assignments
• With little to no supervision, engages with the governance structure as it pertains to assigned work
• Demonstrates understanding and adherence to change management processes
• Demonstrates understanding and adherence to ticket prioritization and approval process
• Leads user group efforts as assigned
• Partners with provider informaticists as appropriate
• Applies industry standard change, project management and ITIL principles
• Utilizes department/division change and project standards and methodology
• Creates customer communication for system enhancements and fixes in partnership with Epic Comms
• Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines
• Independently analyzes current state and maps future state
• Coordinates and develops training plans and user documentation for department level changes
• Supports go-live activities and mentors colleagues for knowledge transfer 
• Assess risk and plans mitigation, and includes these in project plans
• Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions
• Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes
• Completes all activities that analyze current state and completes current state process flow diagrams
• Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams
• Assists with hardware assessments as it pertains to clinical use
• Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations 
• Demonstrates ability to design solutions based on the integration of operations and technology 
• Incorporates understanding of clinical business operations into the role of liaison between the clinical customer and ITG
• Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes 
• May support efficiency and/or Sprint efforts as needed for subject matter expertise

Project/Program Work

• Fully understands and demonstrates adherence to HCIT Project and Governance process
• Notifies ambulatory informatics leadership when work is identified as project work
• Completes informatics work as outlined in the above section as member of the project team for work that is greater than 100 hours of effort 
• Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work

Other duties as assigned

• Master’s degree in an IT related field, business, informatics, a clinical field or equivalent and 2 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care;  OR 

• Bachelor’s degree in an IT related field, business, informatics,  a clinical field or equivalent and 5 years’ work related in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR 

• Associate’s degree in an IT related field, business, informatics, a clinical field or equivalent and 7 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care; OR 

• 8 years’ work related experience in the information technology field supporting electronic health records or a combination of clinical healthcare environments providing direct patient care;  OR 

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

Job Related Knowledge, Skills and Abilities (Competencies):

• Knowledge of gathering and translating business requirements into system specifications
• Knowledge of project management principles 
• Knowledge of process and system design techniques 
• Demonstrated organizational and analytical skills
• Demonstrated ability to gather, organize and present data
• Demonstrated attention to detail with a proven track record of highly accurate output 
• Demonstrated problem and issue resolution skills
• Written and oral communication skills, including the ability to present and speak to small, medium and large sized groups
• Proven ability to multitask and accomplish tasks in a timely fashion to set priorities 
• Demonstrated knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Established time management skills; ability to work in a highly autonomous role by demonstrating self-motivation and creativity in design approach 
• Problem Solving; identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Clinical licensure
• Existing vendor certifications or equivalent
• Multiple vendor certifications or equivalent
• Current CPHIMS or equivalent 
• PMP or equivalent
• Clinical or administrative experience in the direct delivery of patient care or equivalent social services experience highly preferred
• Experience as an end user of HIT software or equivalent 
• Professional certification in a health science (CMA, RRT, CRT, RT, PTA or discipline specific equivalent)
• Super user of HIT software 
• Experience at other health centers preferred, either as clinical or administrative staff or as implementation staff
• Previous implementation employment with an HIT vendor
• Use of multiple HIT or equivalent systems 
• Previous employment at OHSU or other academic health center
• Knowledge of LEAN principles

Work Schedule: Typically 8am-5pm Pacific Time, dependent on meeting schedules and business needs.

Hybrid: This is a hybrid position that requires some onsite travel, including but not limited to; projects, go-live support, training, upgrades, etc. Duration and frequency of onsite travel will vary. May require occasional evening and/or weekend shifts for coverage during system upgrades and go-lives.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.