Medical receptionist position at Richmond includes; scheduling appointments, checking patients in and out for appointments, verifying demographics and insurance, answering phone calls, collecting payments, paperwork, assisting with a back-up duty (cross trained to help cover referrals, billing, eligibility, medical records, etc.), attending meetings, ensure that the environment is clean and performing other duties as assigned.

Key Responsibilities & Performance Standards

 

Checks patients in by:

• Greeting patient and family/visitors
• Verifying demographic information*
• Verifying insurance and guarantor information *
• Verifying that EPIC and EPIC patient information match*
• Verifies and assists with forms that need to be completed; financial and medical
• Screening patients (bed bugs, etc.)
• Checking-in using EPIC
• Notifies/Asks if patient can be seen if they are late for their appointment
• Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money.   
• Handing out forms that need to be completed (health history form, release of information, etc)
• Keeps patients informed on delays (reactive and proactive)

Checks patients out by:

• Greeting patients
• Checking out using EPIC
• Prints after visit summary (if not already done by care team)
• Schedules return appointments
• Accurately schedule appointments in EPIC for established and new patients. 
• Appointment types include:  follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. 
• Accurately notes why the patient is coming in for a visit. 
• Schedules interpreters when needed
• Gives appointment card reminder
• Thank patient for using Richmond and ask them to complete any surveys they receive. 
• Reschedules appointments when the provider will not be in clinic (same day or in advance)
• *= as needed when registration coordinator is not available. 

Answer phone calls:

• Log in as an agent within 5 minutes of clocking in
• Answers phone calls; greets, answers questions, take message
• Schedules appointments
• Accurately schedule appointments in EPIC for established and new patients.
• Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. 
• Accurately notes why the patient is coming in for a visit.
• Schedules interpreters when needed
• Warm transfers as appropriate
• Takes messages via EPIC in-basket and accurately routes messages
• Uses Aux codes and after call work appropriately
• Answers calls in succession while primary phone duty
• Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position. 

Back-up duties:  Perform back up duties as assigned

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position 

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  Contact Compensation for confirmation of eligibility. 

• Associates or Bachelor’s degree in business or other health care related field.
• Previous family practice experience
• Previous experience working in a low-income clinic (Federally qualified health center or rural health center)
• Previous experience with culturally diverse patients
• -Excellent verbal and written communication skills (over the phone, e-mail and in person)
• Accurate message taking
• Strong customer service skills
• Ability to work as part of a team
• Ability to work independently
• Ability to meet deadlines
• Ability to multitask
• Basic computer skills
• type 30-45 wpm
• EPIC
• MS office (excel and word)
• -Excellent organizational skills
• Bi-lingual:  Russian or Spanish or Vietnamese
• -medical terminology

Available hours:  Monday – Friday 730 am to 830 pm and Saturdays 830-500pm Sundays 0730a-800pm

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.