This position is under the supervision of the VP of Clinical Operations at the Cascade Life Alliance (CLA). The duties of this position are in support of the mission and goals of CLA including comprehensive supervision and leadership of the Referral Response Coordinator (RRC) department to maximize donation and transplant rate via timely assessment and evaluation of potential organ donors, collaborative approach to authorization, and implementation of best practice in donor management, organ allocation, and recovery processes. Additionally, the Clinical Resource Manager (CRM) takes administrative call as needed to provide 24-hour coverage coordinating all aspects of the donation process across the Donation Service Area (DSA).

 

The Clinical Resource Manager works collaboratively with other departments to identify and advance initiatives in support of overall organizational strategic goals and values, including staff training and professional development, quality improvement, and performance management.

• Provides comprehensive training and management of Referral Response Coordinator (RRC) department, including all referral response and team support activities. Partners with leadership from Hospital Development, Family Support, Quality, and Clinical departments to ensure effective interdisciplinary collaboration to optimize donation outcomes throughout the DSA. Collaborates with Medical Directors and physician consults as needed, and assists staff in working through numerous and/or undefined operational and administrative challenges.

• Provides extensive integration of front line OPO staff to include consistent messaging and excellent service to our 84 hospital partners throughout the CMS assigned three state Donation Service Area (DSA).

• Performs 24-hour on call functions as needed based on department staffing needs.

• Special projects and other duties as assigned.

• Bachelor's Degree with healthcare-related focus or equivalent experience.
• 2-years recent Organ Procurement Organization experience.
• Must have a valid driver's license and access to a vehicle.

Job Related Knowledge, Skills and Abilities (Competencies):

• Extensive healthcare knowledge base, with the ability to quickly and independently exercise sound judgement in an often stressful environment.
• Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude.
• Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including, but not limited to, hospital administrators, healthcare staff, donor families, students, and the public.

• American Board for Transplant Certification CPTC credential.
• OPO Leadership experience
• Extensive successful experience as an Organ Donation Coordinator (ODC) or Hospital Development Coordinator.

Must be able to work a minimum of 40 hours per week and take call as needed for 24 hour periods. May travel by ground transportation or charter and commercial aircraft in support of donation activities or other professional events.

 

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
  
• Two separate above market pension plans to choose from
  
• Vacation- up to 200 hours per year depending on length of service
  
• Sick Leave- up to 96 hours per year
  
• 8 paid holidays per year
  
• Substantial Tri-met and C-Tran discounts
  
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)
  

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.