Casey Eye Institute, Department of Ophthalmology at OHSU is recruiting for a PAS Specialist position to provide front office support to the Oculoplastics Clinic Faculty, Residents and Fellows, specifically in the areas of patient care, phones, reception, scheduling, billing and day-to-day operations. This position assists with conceiving, planning and implementing front office division activities. This is a full-time, benefitted, non-remote position.

 

Pay Range: $23.63 - $31.98 per hour, Commensurate with Experience

• Will act as receptionist and scheduler for Oculoplastics Ophthalmology Divisions. Meets and greets patients promptly and courteously and directs them as appropriate. Schedules new and return patient appointments for division’s physicians and fellows. Performs verification of third-party coverage, sends out new patient information as needed, procures necessary records from referring physicians, verifies up-to-date registration of all new and return patients. Makes copies of insurance cards and authorizations. Maintains daily schedules, pull and prepare records daily, check all referrals. Flag charts with incomplete referral information prior to visits. Triages phone calls, consults, walk-ins and emergencies. Make confirmation calls of upcoming appointments.
• Customer Service: Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information or requests promptly to the appropriate providers or their designees.
• Arrange Care: Obtain prior medical records and studies if appropriate. Create a medical record if needed. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Provide personal reminders to patients about upcoming appointments. Obtain and prepare OHSU medical records before scheduled appointments. Assist Oculoplastics staff with supporting administrative clinic functions including filing, typing correspondence, and mail distribution. Primary contact staff member for sending and faxing medical records when indicated.
• Point of Service Operations: Greet patients and confirm that an appointment has been kept. Inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements. Prepare charts for patient appointment, as desired by each physician 
• Confirm or obtain pre-authorizations from 3rd party payers. Verify or facilitate up-to-date registration information on all new and return patients.
• Enrollment & Authorization. Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Obtain authorizations for clinical care, procedures, and laboratory studies. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending.
• Perform cash handling and billing duties in a timely and thorough manner. Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end of day duties following CEI protocol and guidelines (batching out cash/checks/credit card, checking encounters for missing information, and giving appropriate documentation to designated area for posting); reconciling cash receipts per CEI policy and maintaining front office cash drawer as appropriate.
• Oversees all miscellaneous patient service to include arranging transportation, wheel chairs, stretchers and interpreters as necessary. Ensures work area and waiting rooms are neat, organized and well maintained for patients and visitors. 

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position
• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Proficiency with MS Office (including Word, Excel, Outlook, and PowerPoint).
• Previous work experience with on-line scheduling.
• Knowledge of medical insurance, authorizations, and referrals.
• Working knowledge and understanding of medical terminology.
• Six months previous experience working with busy, multi-line phones.
• Must have the ability to complete multiple tasks simultaneously; ability to work in a fast-paced environment; ability to manage competing priorities; ability to meet deadlines and urgent patient and system needs; ability to work independently; exceptional organizational skills; strong innovation skills and ability to apply computer knowledge and administrative experience to prioritize workload and increase efficiency of office procedures and practices.
• Proven customer relations experience.
• Strong relationship building skills with patients, health plans, providers, staff, management; exceptional customer service skills, both in person and on the phone; exceptional interpersonal skills and ability to resolve conflicts and to problem solve between parties. Patient advocacy skills and ability to evaluate patient concerns for timely resolution; sensitivity to patient needs.
• Demonstrated evidence of strong written and verbal communication skills. 
• Ability to manage competing priorities. 
• Ability to meet deadlines and urgent patient and system needs. 
• Ability to work independently; willingness to serve as a positive and professional role model. 
• Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

• High School Diploma or GED peferred.

Must be able to have a flexible work schedule, determined by the needs of the clinic.
Travel to CEI satellite clinics as needed. Must use public transportation, as parking will not be provided. Applicants must be willing to travel between clinic sites by stairs, elevator, tram, shuttle or other means.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.