To provide support to the Glaucoma Clinic, specifically in the areas of patient care, phones, reception, scheduling, and day-to-day operations. This is a full-time, benefited, non-remote position.

 

Pay Range: $23.63 - $31.98 per hour, Commensurate with Experience

• Schedule new and return patient appointments, including residents, faculty and ancillaries; prepare patient appointment list.
• Obtain prior medical records and studies if appropriate. Create a medical record if needed. Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Obtain and prepare OHSU medical records before scheduled appointments. Arrange and order associated clinical, diagnostic, or laboratory services; obtain authorizations when necessary. Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies.
• Greet patients and confirm that an appointment has been kept. Copy insurance cards and/or authorization notices and verify insurance coverage. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Explain and satisfy any necessary patient signature requirements.
• Perform cash handling and billing duties in a timely and thorough manner. Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; reconciling daily receipts per CEI policy and maintaining front office cash drawer as appropriate. Responsible for billing work queue 2444.
• Back-up surgery scheduling for four physicians, procuring presurgery history and physicals from primary care physician’s offices, verifying patient insurance information and obtaining insurance authorizations/referrals for all surgeries.
• Assist physicians with correspondence and transcription related to patient care, referrals and insurance. Other administrative duties as assigned by supervisor.
• Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information or requests promptly to the appropriate providers or their designees.

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position
• Basic computer keyboarding skills including typing of 30 - 45 wpm.

• Working knowledge of medical terminology. 

• Strong relationship building skills with patients, health plans, providers, staff, management. 

• Exceptional customer service skills - both in person and on the phone. 

• Exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. 

• Patient advocacy skills - evaluate patient concerns for timely resolution. 

• Sensitivity to patient needs. 

• Demonstrated evidence of strong written and verbal communication skills. 

• Ability to manage competing priorities. 

• Ability to meet deadlines and urgent patient and system needs. 

• Ability to work independently; willingness to serve as a positive and professional role model. 

• Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

• High School Diploma or GED 
• Medical office experience 

Work schedule will be Monday through Friday, either 8:00-4:30 or 8:30-5:00, as determined by clinic needs. Must use public transportation, as parking will not be provided. Applicants must be willing to travel between clinic sites by stairs, elevator, tram, shuttle or other means.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.