The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

 

ITG employees are responsible for the security of OHSU technology. In exercising their duties, ITG employees must follow OHSU's security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the OHSU Integrity Office and/or ITG Security Engineering team.

• System Analysis and Design:
  • Troubleshoot production issues and provide user support via the phone and email.
  • Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals.
  • Maintain a problem/issues log and communicate problem status.
  • Work with customers to document specifications/requirements for enhancements and fixes to systems, applications, reports, and interfaces.
  • Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning.
  • Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining.
  • Analyze applications and systems to identify opportunities for simplification and enhancement.
  • Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems.
  • Manage Projects related to Kronos and HRMS (Payroll).
• Quality Assurance Process:
  • Ensure that proper quality assurance standards are applied throughout the software development life-cycle. Manage work requests from initiation through close.
  • Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule.
  • Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results.
  • Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing.
  • Help to ensure data integrity and validity of applications and reports.
  • Work with Kronos/Oracle technical support to facilitate the application of patches and the timely resolution of Service Requests.
• Education:
  
  • Participate in appropriate activities that enhance general knowledge of or ability to do assigned work.
  • This includes, but is not limited to, the following: attend classes, seminars, and other training forums; attend staff meetings and other informational sessions; read vendor documentation, trade publications, or other sources appropriate to position; interact with peers and other employees to receive and disseminate information.
• This position may perform other duties as directed by ITG management.

Education

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a

  combination of clinical or operational healthcare environments; OR

• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

Experience

• Experience as a Humans Resources business analyst working with the Oracle and Kronos eBusiness suite in an academic medical center or related organization.

• Experience providing quality assurance and testing support in a software development environment.

• Experience managing human resource and or payroll system projects.

Knowledge, Skills, and Abilities

• Strong functional understanding of Oracle applications, including HR, Payroll, Labor Distribution, Kronos applications, including Timekeeper, Scheduler, Attendance, Attestation and Clinical Extensions.

• Must have an understanding of the capabilities of the Kronos development environment and tools.

• Must have an understanding of the capabilities of the Oracle development environment and tools, including data integrations and PL/SQL.

• Ability to develop detailed user requirements / specifications documentation supporting complex system enhancements.

• Must have knowledge of software development life cycle and production environment support procedures in an Oracle applications environment.

  Knowledge of quality assurance processes in a software development environment.

• Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements.

• Must have excellent communication, analytical, and organizational skills: both written and verbal.

• Ability to use tact and diplomacy to maintain effective working relationships.

• Ability to work independently and as part of a team while being collaborative in resolving problems.

• Must have demonstrated, excellent customer service skills both on the phone and in person.

• Must possess energy and drive to coordinate multiple projects simultaneously.

• Demonstrate Core Competencies of Leading Self, Leading Others, Leading Leaders, Leading Function.

• Experience as a business analyst working in an environment governed by a collective bargaining agreement.
• Strong functional understanding of Kronos applications, including Timekeeper and Scheduler.

• Project Management Professional certification.

   

Work location is remote. Work schedule is Monday - Friday, 8:00am - 5:00pm PST.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.