The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team. Patient Access Service Specialist gathers and records required information about patients; provides specific customer services which include screening for accepted/contracted insurance coverage and individual¿s obligations, obtaining necessary information for care, scheduling appointments, phones, cash handling and assisting patients in an office or clinic setting. This classification is part of the Patient Access Services classifications which include PAS Trainee, PAS Specialist, PAS Resource Specialist and PAS Coordinator 1-3. The PAS Specialist is distinguished from the higher PAS classifications by the lack of responsibility for providing guidance and leadership to other PAS positions.

Arranged Care

• Schedules new patient appointments online and manually if necessary.
• Creates a medical record if needed. Arrange equipment and interpreters when necessary and accommodate other special needs whenever possible.
• Mails information when needed. Provides personal reminders to patients about upcoming appointments.
• Obtains and prepares OHSU medical records before scheduled appointments.

Enrollment & Authorization

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. 
• Greets patients and confirms that an appointment has been kept.
• Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line.
• Explains and satisfies any necessary patient signature requirements. Validates parking. Answers phone calls, returns messages, Billing, and cash handling When requested, obtains authorizations for clinical care.
• Enters all information accurately into OHSU databases or into the medical record. Follows up on pending authorizations until they are obtained. 

Telecommunications.

• Triages and documents accurately telephone calls from patients including requests for scheduling, complaints, general information inquiries, and urgent health care concerns.
• Delivers such information or requests promptly to the appropriate providers or their designees

Other Duties as Applied

• Six months of work experience in a medical office setting, including high volume direct patient contact OR 

• Oone year of work experience in a high volume direct public contact position.

• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm. 

• Medical Terminology
• High volume, direct patient contact
• Skills including word processing.
• Windows applications, on-line scheduling, and a preference for data-base skills.
• Excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.

South Waterfront, BVTN, Murray, CDRC, Remote locations.

This position works in a busy office environment with multiple, competing demands; frequent interruptions, and interpersonal interactions with both internal and external customers.

 

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
  
• Two separate above market pension plans to choose from
  
• Vacation- up to 200 hours per year depending on length of service
  
• Sick Leave- up to 96 hours per year
  
• 8 paid holidays per year
  
• Substantial Tri-met and C-Tran discounts
  
• Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP)

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.