The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

 

This position is responsible for complex premise distribution systems, which encompass the entire OHSU campus, HMC/Tuality & Adventist and over a dozen off campus clinics as well. This includes vertical and horizontal copper and optical fiber distribution facilities and equipment for analog and digital communications, computer, Audiovisual Systems, “DAS” Distributed Antenna Systems, alarm circuits, and sensory services. Responsible for first-level restoration of services in response to end user or system problems reported and or observed and compliance with all FCC and State electrical codes, including EIA/TIA and BICSI standards and guidelines. Utilizes technical equipment for trouble resolution. Technicians must be able to work with a minimum of supervision. ITG is a 24x7 work group; this position is required to be on a rotational on-call schedule.

Installation and Moves

• Incumbent installs, moves, and modifies telecommunications and related equipment according to work order specifications, standards, and procedures. This includes, but is not limited to voice and data, copper/fiber, overhead paging, special circuits, grounding and power systems, etc.
• Incumbent also provides support connectivity of all local area network devices and work stations as well as the inter-building and intra-building copper and fiber distribution systems.
• Incumbent installs special circuits for audio/video, 4 wire, radio transmitter control, dedicated data circuits, and any other low voltage circuits. Audio visual systems, and IP Video based emergency phones “2N” and code blue emergency light systems
• Incumbent meets with customer to pre-field job location when necessary. Incumbent monitors inventory levels of all equipment. Maintains accurate records of man hours.
• Incumbent shall maintain all work orders in work order system to track work in progress and completed work orders.
• Performs additional functions incidental to technician activities.

Repair and Maintenance

• Incumbent shall provide problem analysis and first-level restoration of services in response to end user or system problems reported and or observed.

• Repair and replace damaged or inoperable analog, digital, and VoIP voice terminals, optical fiber and copper wiring and all termination hardware.

• Support all local area network switches/UPS’s etc. and connections maintaining transmission from network to client device.

• Escalate and dispatch high-level repairs as required.

• It is necessary to have experience with industry standard test equipment for voice and data trouble shooting, installation, and certification.

Facility Verification

• Verify database records and assignments. Maintain database records of all circuits, special and critical emergency circuits (elevator phones, commercial Telco circuits, Fiber Circuits, overhead paging and radio control circuits) etc.

Special Projects

• Work with the Infrastructure Design team to coordinate installation of low voltage cabling and associated systems.

• Cross Functional team opportunity within the Network Engineering team “NETi/ NWaE” in a rotating format for additional cross training & education that involves working with the network gear “CISCO” refresh, auditing connections and cleanup of network physical infrastructure.

Continued Professional Development

Other duties as assigned

Experience

• Two years of experience within the general Information Technology industry along with experience installing, maintaining, and repairing telecommunications systems, and equipment which includes but not limited to analog and digital communications systems along with additional network and digital data infrastructure connections
• It is necessary to have experience of various industry standard testing equipment used in the troubleshooting, installation, and certification of low voltage systems.

Knowledge, Skills, and Abilities

• Incumbent shall have excellent written, spoken and listening skills.

• Incumbent shall have excellent interpersonal skills; proven and recognized as a team player with excellent coordination and communication abilities.

• Incumbent shall have knowledge of construction trade practices and drawings to ensure installation is correct and installers work is correct and in compliance with all established codes, standards, laws, and policies.

• Incumbent shall have ability to handle multiple tasks concurrently, prioritizing and accurately completing them, a potentially stressful environment.

• Incumbent shall have knowledge and understanding of the installation and maintenance standards and practices at OHSU.

• Incumbent shall have expertise with Microsoft Office: Word, Excel, Power Point, etc.

• Incumbent shall understand the impact and consequence of error.

• Incumbent shall exercise and demonstrate independent judgment.

Licenses

• Current Driver’s License.
• Current Oregon Limited Energy A or B Licenses.

• Enrolled in an approved State of Oregon apprenticeship program.

• Four years of experience within the general Information Technology industry.

• BICSI ITS certification.

• BICSI ITS Optical Fiber certification.

• Optical Fiber Testing (Fluke).

• Systimax Certification.

• Levition Certification.

• Ortronics Certification.

• Training or experience in overhead paging system.

• A/V knowledge and experience.

• Programming and troubleshooting experience of telephone or other specialty systems.

• Knowledge of technology in use at OHSU; Pinnacle Work Order and Cable Management Systems, Autodesk Design Review, Bluebeam studio’s, CommScope/Systimax, Berk-Tek/Ortronics & Berk-Tek/Levition standards, as well as basic computer skills.

• Fluke OTDR.

• Incumbent shall have knowledge / understanding of all standards, practices, and policies governed by OHSU.

• Audiovisual Systems.

The Incumbent at times will be required to work in a designated "clean area" that will require suiting up in approved clothing and/or adhering to requirements for personal hygiene safeguards, e.g., work in Sterile Processing, Bone Marrow Transplant, Operating Rooms, Animal Holding Rooms, etc.

Travel is required within and between buildings on the OHSU campus proper, as well as clinic and department locations apart from OHSU; includes sites outside Portland city limits. Travel between buildings occurs in all weather conditions normal for the Portland area, notably frequent wet conditions. Incumbent will be required to use normal care in protecting equipment.

 

When engaged in support in an area under construction, the incumbent will be required to wear gear according to the building occupancy requirements. Employer will provide special equipment as required by AFSCME contract.

Most work occurs in areas with normal noise levels, with the occasional exception of possible unusual noise levels in an area under construction.

 

Changes to work schedules may include mandatory overtime with little notice due to circumstances outside ITG control, e.g., computer virus outbreak, emergency in a customer department, etc.

 

Work Locations: OHSU Marquam Hill Campus, with CSB as base camp, ONPRC, HMC and Adventist locations.

Work Schedule: Monday – Friday 6:00am - 6:00pm, 8-hour shift, some scheduled off shift work. Incumbent is required to be on an on-call rotation.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.