This position provides comprehensive coordination of services for the Pediatric Pulmonology/CF/Sleep Medicine Practices. This position is responsible for being a liaison between the OHSU providers and patient families, contacting patients to arrange scheduled care post hospitalization or post clinic. The position is responsible for coordinating all services related to scheduling including procedure and all insurance verification and authorization tasks. Meeting specific metrics on a large volume work queue is essential for success in this position. Excellent customer service skills and professionalism are a requirement in this position.

 

Work Schedule is Monday-Friday, hours TBD, primarily telework; potential for work from campus.

Provide excellent customer service over the phone and when required in person. Assist patients with scheduling new and follow-up appointments, ancillary services and procedures in compliance with the work queue metrics. Reach out to patients who have been referred for procedures within 24 hours of the provider submitting the referral. 

 

Schedule procedures into Epic (OpTime) and Ipath. Contact patients after clinic to schedule procedures or diagnostics in compliance with the work queue metrics. Responsible for verifying insurance, obtaining authorizations, and scheduling procedures for the Pediatric Pulmonary clinic.   Obtain reservations for procedures and admissions. Coordinate with anesthesia; OR schedulers and admitting team to ensure an excellent patient experience and accurate scheduling. Follow communication protocols for informing providers of their procedure schedule.

 

Verify insurance and obtain authorizations for all required testing, visits, and procedures in compliance with the work queue metrics.  Communicate any co-payment or co-insurance to the guarantor prior to the procedure.

Send out prep information and procedure information to families prior to their appointment. 

 

Check and process daily operator messages each morning.

One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description).

OR

one and a half years of work experience in a high-volume direct public contact position and 6 months experience in a medical office setting. The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

• Basic computer skills including word processing. 
• Windows applications, on-line scheduling, and a preference for data-base skills. 
• Excellent verbal and written communication skills.
• Strong customer service orientation. 
• Demonstrated effectiveness in confrontational customer interactions.

• High School Diploma
• Experience scheduling procedures in Cadence and Op-Time.
• Experience working large volume referral work queues with strict processing metrics.
• Skills communicating and working with large specialized provider teams.

 

Benefits:

• Two raises per year – One at anniversary date and one across the board annual increase

• Vacation- up to 200 hours per year depending on length of service

• Medical, Dental, and Vision Insurance- Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee

• Flexible spending accounts & Health savings account options

• Retirement Plans: Oregon PERS Plan or employer matching plans like 403b,401a, and 457b 

• Sick Leave- up to 96 hours per year

• 8 paid holidays per year

• Substantial Tri-met and C-Tran discounts

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Public Student Loan Forgiveness eligibility

• Onsite Childcare Service & Gym

• Health & Wellness Program

• Career Center

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.