The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.

Product Implementation & Configuration

• Partner with business stakeholders to capture requirements for reporting and analytics use cases.
• Participate in the planning, coordination, and execution of analytics product implementations.
• Install, configure, and maintain analytics tools, applications, and environments.
• Assist with system integrations between analytics platforms and source systems.
• Configure analytics solutions (dashboards, reports, data models, security settings) to meet business requirements.
• Partner with other BIAA staff on the implementation and confirmation of Epic Integrated Analytics tools
• Support user acceptance testing (UAT) and incorporate feedback into configuration refinements.
• Set up role-based access, permissions, and security controls.

Product Support

• Act as a subject matter expert (SME) for supported applications in user-facing contexts.
• Participate in Epic upgrade cycles, including testing and validation of Cogito-related functionality.
• Implement enhancements and optimize reporting solutions to meet evolving business requirements.
• Assist in developing communication campaigns to inform users about upgrades, changes, and new features.
• Assist in maintaining data dictionaries and metadata documentation.
• Communicate technical information in business-friendly terms.
• Troubleshoot and resolve issues related to report execution, ETL processes, and data extracts.
• Monitor system performance and escalate critical incidents.

Product Engagement & Adoption

• Promote awareness and adoption of IT products, applications, and tools across the organization.
• Serve as the liaison between IT and end users to gather feedback on usability and adoption challenges.
• Identify opportunities to enhance user engagement and satisfaction with supported products.
• Partner with business units to showcase product features, best practices, and success stories.
• Provide recommendations to leadership for product improvements and new functionality that support business goals.

Training & Education

• Develop and deliver training programs for end users, super users, and IT staff on supported applications and tools.
• Develop job aids, quick reference guides, and documentation for analytics products.
• Assess training effectiveness through evaluations, feedback, and ongoing performance monitoring.
• Stay current on system updates, ensuring training materials and sessions reflect the latest functionality.

Vendor Management

• Serve as the primary point of contact between IT and assigned vendors.
• Escalate concerns and track progress on vendor commitments and service-level agreements (SLAs).

Other duties as assigned

Education and Experience

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

• 2+ years of hands-on experience supporting Epic integrated reporting tools (Reporting Workbench, Radar, SlicerDicer, Epic Analytics Catalog).

• 2+ years of experience participating in Epic upgrades, testing, and validation for Cogito-related functionality.

• 2+ years of experience using the Epic Clarity and Caboodle databases.

• 1+ years of experience building and maintaining Epic reports and dashboards for clinical, financial, and operational users.

• 1+ years of experience supporting self-service analytics tools (e.g., SlicerDicer) and training end users.

• 3+ years of experience working with vendors and cross-functional IT teams to troubleshoot and resolve system or reporting issues.

Knowledge, Skills, and Abilities

• Proficiency in report design, configuration, and troubleshooting within Epic Cogito tools.
• Strong SQL querying and data validation skills.
• Skilled in end-user training and support for self-service analytics tools.
• Effective documentation and communication skills for technical and non-technical audiences.
• Ability to work with cross-functional teams (clinical, financial, IT, and operational).
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Ability to problem-solve complex reporting issues and propose solutions.
• Ability to adapt to Epic upgrades and new feature releases, applying them effectively.

Certifications (must be obtained within 6 months of hire)

• Cogito Fundamentals

• Cogito Tools Administration

This is a fully remote position that has core business hours of 9:00am - 3:00pm Pacific Standard Time.

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.