This position provides comprehensive coordination of services for the Pediatric Orthopedic Practice and is responsible for being a liaison between the OHSU providers and patient families, contacting patients to arrange scheduled care post hospitalization or post clinic.  The position is responsible for coordinating all services related to scheduling, procedures, and all insurance verification and authorization tasks.  Meeting specific metrics on a large volume work queue is essential for success in this position.  Additionally, this position serves as a backup role for outpatient clinic scheduling and for procedure scheduling in Pediatric Orthopedics. Excellent customer service skills are a requirement in this position.

• Provide excellent customer service over the phone and when required in person. Assist patients with scheduling follow-up appointments, ancillary services and procedures in compliance with the work queue metrics. Reach out to patients who have been referred for procedures within 24 hours of the provider submitting the referral.
• Schedule appointments and procedures into Epic. Contact patients after clinic to schedule procedures or diagnostics in compliance with the work queue metrics. Responsible for verifying insurance, obtaining authorizations, and scheduling procedures for the Pediatric Pulmonary clinic.   Obtain reservations for procedures and admissions. Coordinate with anesthesia; OR schedulers and admitting team to ensure an excellent patient experience and accurate scheduling. Follow communication protocols for informing providers of their procedure schedule.
• Verify insurance and obtain authorizations for all required testing, visits, and procedures in compliance with the work queue metrics.  Communicate any co-payment or co-insurance to the guarantor prior to the procedure.
• Send out prep information and procedure information to families prior to their appointment. 
• Check and process daily operator messages each morning.
• Serve as back up to phone PAS and clinic scheduling.

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.  The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills.  Strong customer service orientation.  Demonstrated effectiveness in confrontational customer interactions.

• High School Diploma
• Experience scheduling procedures in Cadence and Op-Time.
• Experience working large volume referral work queues with strict processing metrics.
• Skills communicating and working with large specialized provider teams.

Work Schedule is Monday-Friday, hours TBD, primarily telework; potential for work from campus

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.