The purpose of this job/position is to function as a member of the Rehabilitation Services patient care team. Patient Access Service Coordinator provides leadership, expert guidance and oversight for PAS Specialists and PAS Resource Specialists consistent with the operational requirements and customer service philosophy of PAS. In addition to leadership tasks and assignments, the PAS Coordinator gathers and records required information about patients; provides specific customer services which include screening for financial eligibility, confirming health insurance coverage and individual’s obligations, obtaining necessary authorizations for care, scheduling appointments, phones, billing, cash handling and assisting patients in an office or clinic setting. Hybrid position, Remote and on site

Arranged Care:

• Schedules new patient appointments online and manually if necessary. Creates a medical record if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments.
• Enrollment & Authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
• Greets patients and confirms that an appointment has been kept. Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains and satisfies any necessary patient signature requirements. Validates parking. Answers phone calls, returns messages, billing, and cash handling. 
• When requested, obtains authorizations for clinical care. Enters all information accurately into OHSU databases or into the medical record. Follows up on pending authorizations until they are obtained.

Clinical Service Resource:

• Shares PAS expertise and disseminates information to other PAS personnel. Serves as an expert user of PAS systems software including RSS, Order Entry, LCR, EAD, and the Minimal and Common Data Sets.
• Maintains working knowledge of diagnostic and procedural coding appropriate for the service area.
• Maintains PAS Specialist skills in the areas of enrollment and authorization, arranged care, point-of-service operations, integrated care, and telecommunications.
• Provides direct customer service in a PAS Specialist role for a minimum of three half-days per quarter in different administrative clusters. May be required to fill as needed for any subordinate PAS position within the service area.
• When necessary, communicates directly with patients or other customers who have encountered difficulty accessing health care at OHSU.

Customer Service:

• Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.
• This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
• Provides a safe and therapeutic environment, ensuring the safety and welfare of patients/clients, family/caregivers, and fellow employees.
• Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.
• Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan.
• Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner.
• Addresses complaints and problems promptly and courteously, involving management when indicated.

• Two years of front-line clerical experience in a clinical setting with direct patient contact. Experience must include scheduling of appointments and may require experience obtaining managed care authorizations.
• Preference given to candidates with knowledge of OHSU’s PAS policies and procedures, with completed PAS training and core competencies, and with previous PAS experience

Office work schedule in an 8–10-hour shift capacity dependent on coverage needed, Monday through Friday. During clinical operational hours, across several locations. May require flexibility for coverage working out of our different locations on-site or telework. 

Subject to computer work for several hours, as needed.

May be expected to utilize all patient care equipment and office equipment within work area.

On-site, telework flexibility.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu