The PAS Resource Specialist's purpose is to positively promote Oregon Health & Science University (OHSU), the Department of Medicine and the Harold Schnitzer Diabetes Health Center and Adult Endocrinology in a friendly and professional manner. This position supports the various specialties and clinic, including: front-line patient contact; greeting and checking patients in and out; answering phones; sorting mail; faxing, photocopying and filing documents/records; typing correspondence; gathering patient information; screening for financial eligibility; template coordination; scheduling appointments in person and over the phone; and assisting patients in a clinical setting.  This position directly supports the Department of Medicine's objectives of service excellence, clinical care and quality assurance.

• Customer Service. Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication, face-to-face customer contact, crisis management, facilitation with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
• Telecommunications.  Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
• Template Coordination; Manage provider template processes and maintain integrity of the ambulatory template standards.
• Scheduling coordination. Scheduling resource for patients requiring coordinated visits with multiple providers, such as post hospital pediatric and transition patients.
• Integrated Care. Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Schedules return appointments online, and manually if necessary, initiates authorization requests for subsequent care.
• Training and Competency. Successfully completes the required PAS initial training and core competency assessment before or during the trial service period. Completes all required update modules. Maintain core competencies and demonstrate continuous application of these skills throughout the period of employment.
• Clinical Service Resource. Shares PAS expertise and disseminates PAS information to PAS Specialists and Trainees within the service area. Instructs co-workers as needed in user skills for PAS system software including RSS, Order Entry, LCR, EAD, and the Minimal and Common data sets. Maintains a service-based working knowledge of diagnostic and procedural coding. Maintains an in-depth knowledge of procedure codes related to outpatient dialysis. Fills in as needed for any subordinate PAS position within the service areas.
• Personnel Operations. Gives instruction for other PAS personnel pertaining to PAS processes and procedures as well as performance. Provides on-the-job training, orientation, guidance and coaching for new PAS personnel in the service area. May be required to distribute PAS duties within a defined work­ group and to review work for conformance to standards. May be required to provide informational assessment of other PAS workers' performance to the PAS Coordinator/Supervisor and/or the employment supervisor.

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting.  The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU.

Knowledge and Skills Required:

• Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills.  Strong customer service orientation.  Demonstrated effectiveness in confrontational customer interactions.

• High school diploma/equivalent and/or Bachelors level degree
• Two years of medical office experience
• Prior experience in academic medical center, prior experience providing administrative support; knowledge of EpicCare and Cadence applications; medical terminology.
• Experience with complex template builds
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers

Work Schedule is Monday – Friday days.  Hours vary.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu