The purpose of this position is to process financial allowance applications and the required supporting documents submitted by patients who are requesting financial assistance.  This position determines approval status, and if approved, what percentage of financial assistance will be granted to the patient.  This position also provides face-to-face support for patients requiring assistance in the discount application process.  

Customer Service

• Provide high quality customer service to all internal and external customers.   
• This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees. 
• Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals. 
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing.  
• Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information. 

Financial Screening

• Reviews financial application and attached documentation submitted by patients to determine that all required information is provided and is completed properly. 

• For any incomplete applications, returns with letter of explanation outlining incomplete information or lacking verification documents. Requests and reviews additional documentation of financial information regarding ability to pay, eligibility, or financial allowances. 

• Provides information, clarification, and interpretation of financial policy and procedure to assist patients in completing the financial application and understanding the basis for decisions made.

• Analyzes applications with regard to supportive documentation, Oregon residency rules, account history, and determines action based on departmental guidelines in conjunction with income inclusion and exclusion criteria. 

• Assigns liability percent based on assessment and documents on the registration computer system for hospital and physician practice billing services.  

• Mails a letter of approval with financial allowance information to the applicant, or mails a letter of denial of allowance if patient did not qualify for a discount.

• Refers those patients who show potential eligibility for Oregon Health plan or Washington Medicaid to contact internal Financial & Medicaid Specialist group to assist with the application process.

• Notifies billing office of the retroactive assignments of any approved financial allowance. 

• Assures that the financial application, verification documents and Liability Determination Worksheet have been scanned into the document imaging system.

• Maintains a database on the information and disposes of originals using the confidential recycling bin.

 

Registration Service

• Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status when applicable. 

• Verify patient eligibility for health care coverage and enter appropriate insurance plan information accurately. 

• Provide financial screening for low income or non-sponsored patients and refer patients to Medicaid programs or send a charity care application when appropriate.

        

• One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR
• One and a half years of work experience in a high-volume direct public contact position and 6 months experience in a medical office setting. 
• The candidate must have a thorough knowledge of PAS policies and procedures.
• Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU. 
• Must have demonstrable record of reliable attendance, exemplary customer contact skills, punctuality, and proven successful performance at most recent past and present employers. 
• Basic computer skills including word processing. Typing by touch 40-45 wpm.
• Windows applications, on-line scheduling, and a preference for data-base skills.
• Excellent verbal and written communications skills. 
• Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions. 

• High School Diploma or equivalent.

• Minimum of six months experience as a registrar at OHSU and be able to demonstrate an accuracy rate of 98% or greater.

• As a registrar must be meeting/exceeding all other individual performance standards in a sustained manner.

• Knowledge of Medicaid Eligibility guidelines.
• 10 Key by touch.

Hours of work: Monday through Friday, from 8:00am to 4:30pm. 

Hybrid Position. Remote work with 1-2 days of coverage at Fifth Avenue Building (1400 SW Fifth Avenue) per week.

 

Benefits 

• Healthcare for full-time employees covered 100% and 88% for dependents.
• $50K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year dependent on length of service.
• Sick Leave - up to 96 hours per year.
• 9 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Employee Assistance Program.
• Childcare service discounts.
• Tuition reimbursement.
• Employee discounts to local and national businesses.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu