The Network Development and Applications Business Analyst supports OHSU Health Networks’ Delivery

System by analyzing business processes, identifying areas for improvement, and implementing solutions

across Health Plan Services and cross-functional systems. This role defines detailed requirements, validates

solutions, and provides strategic support to improve workflows, enhance data visibility, and optimize provider

network monitoring. The analyst transforms complex data into actionable insights to support business planning

and administrative decision-making.

• Business Process Evaluation & Improvement — Position exists to perform the function
  • Identify, analyze, and improve business processes across Health Plan Services and network operations.
  • Recommend solutions that streamline workflows, automate tasks, and address operational pain points.

• Systems Design & Implementation — Requires specialized knowledge in systems/applications

  • Translate business needs into technical specifications; collaborate with IT and vendors.

  • Conduct unit and integration testing; lead or support go-live planning and rollout.
  • Provide implementation support for new processes and enhancements.

• Network Adequacy Monitoring & Reporting — Core purpose of the role is provider network oversight

  • Design and maintain dashboards using Power BI, Quest Analytics, and other tools.

  • Monitor adequacy by evaluating geographic access, provider type coverage, and capacity across the OHSU Health network.

  • Ensure compliance with Oregon CCO, NCQA, CMS, and internal standards.

• Data Analysis and Report Development

  • Analyze data and produce reports that inform business decisions and strategic planning.

  • Prepare visualizations, statistical summaries, and executive summaries for leadership.

  • Interpret findings and communicate clearly to technical and non-technical audiences.

• System & Application Support — Specialized knowledge of Credential Stream, MSOW, and analytics tools

  • Respond to IT service type requests and resolve production issues in collaboration with technical support.

  • Develop test plans, track issues, and provide documentation for internal users.

• Microsoft 365 Tool Integration & Workflow Automation — Role requires specific Microsoft 365 workflow expertise

  • Use Power Automate, Excel, SharePoint, and related tools to build solutions that support team efficiency.

  • Automate manual workflows and support data-driven operational improvements

• Other duties as Assigned

• Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field  or a combination of clinical or operational healthcare environments; OR

• Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR

• Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree.

Job Related Knowledge, Skills and Abilities (Competencies):

• Excellent verbal and written communication skills with a diverse range of stakeholder knowledge and learning levels
• Strong investigational skills, attention to detail, and accuracy · Outstanding organizational, time management, and documentation abilities
• Ability to identify and implement improvement opportunities involving new processes, technologies, or operational efficiencies 
• Conceptual problem-solving and analytical skills using complex spreadsheets, comparison tools, and other evaluation systems
• Ability to independently organize and manage project work plans within a team structure
• Ability to build and maintain constructive working relationships 
• Proficiency in interpreting complex regulations and policies from federal, state, and regulatory agencies
• Demonstrated ability to apply analytical and accounting concepts to business problems

• Hands-on experience with:
• Power BI, Microsoft 365 (Power Automate, SharePoint, Excel), Tableau, Smartsheet 
• Credentialing platforms such as Credential Stream or MSOW 
• Network adequacy tools like Quest Analytics Familiarity with or willingness to learn: SQL, R, or Python Working knowledge of NCQA standards, CMS/Medicaid requirements, and Oregon CCO regulatory frameworks

This position is primarily remote, with occasional in-person meetings or onsite work as required by departmental needs. Standard working hours apply, with flexibility based on project timelines or operational priorities. The role is not routinely exposed to environmental hazards; however, all employees must follow OHSU’s safety policies related to remote and onsite work environments.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu