The Medical Staff Office at Hillsboro Medical Center supports safe, high-quality patient care through effective credentialing, privileging, and medical staff administration. The Supervisor of the Medical Staff Office ensures compliance with regulatory, accreditation, and delegated credentialing standards while providing oversight of credentialing activities. The team works closely with the Chief Medical Officer, Director of the Medical Affairs Program, service chiefs, and the OHSU Medical Affairs Program to support medical staff governance, committee functions, audit readiness, and credentialing system integrity.

 

The Supervisor of the Medical Staff Office at Hillsboro Medical Center provides leadership and oversight for the credentialing and medical staff support functions at the hospital. The position ensures that credentialing, privileging, and medical staff administrative processes are completed accurately, efficiently, and in compliance with regulatory, accreditation, and delegated credentialing requirements. The supervisor oversees the work of the Credentialing Coordinators, collaborates closely with the Chief Medical Officer and the Director of the Medical Affairs Program, and maintains strong communication with departmental administrators and service chiefs.

 

This role is responsible for Credentialing Coordinator supervision and coaching, workload management, training, and GROW performance evaluation. It also supports medical staff committees and meetings, oversees health plan audit needs, partners with the OHSU Medical Affairs Program, and ensures the credentialing database meets organizational needs.

Operational Leadership and Staff Supervision

• Supervise daily operations of the Medical Staff Office, ensuring efficient workflow and timely completion of credentialing activities.
• Provide coaching, counseling, and performance feedback, complete GROW performance appraisals.
• Assign and adjust workload to meet operational needs.
• Maintain desk procedures and conduct training in data entry, follow-up, and reporting.
• Participate in hiring and disciplinary processes. 

Credentialing, Privileging & Database Management

• Support the design, documentation, and coordination of credentialing and privileging processes, including temporary privileges.
• Maintain and optimize use of the Credential Stream credentialing database.
• Provide oversight and administration of database for OPPE and FPPE documentation incorporating credentialing coordinators into all related processes.

Medical Staff Meeting and Committee Support

• Coordinate and provide administrative support for medical staff meetings as assigned by the Director of the Medical Staff Office.
• Assist medical staff leaders with correspondence, documentation, and resources.

other Duties as Assigned

• High school diploma
  • In lieu of educational requirements, previous work history and years of experience may be considered. 
• 5 – 14 years of experience in the medical services field.
• Working knowledge of credentialing database platform.

Job Related Knowledge, Skills and Abilities (Competencies):

• Analytical thinking – understand and appropriately apply principles, procedures, requirements, regulations and policies.
• Change management – promote and build commitment for change by championing, leading, and helping others.
• Communication – express thoughts clearly, concisely, and effectively both verbally and in writing. Ability to communicate upward, downward and across the organization. Encourage the open expression of ideas and opinions.
• Confidentiality – maintain confidentiality regarding legal matters, privacy issues, information technology, and data integrity.
• Flexibility/Adaptability – is open to change and new information, ideas, methods, or approaches. Work and collaborate effectively in unstructured or dynamic environments and adjust the original objective or plan to allow for the best possible results.
• Political Savvy – exhibit confidence and professional diplomacy while identifying, organizing, facilitating and/or sustaining mutually beneficial partnerships and alliances with people at all levels internally and externally. Demonstrate an understanding of the interrelationships, roles, decision-makers, and responsibilities of the organization. 
• Presentation skills – present in a confident, clear, and enthusiastic manner when addressing people in a large or small group. Effectively use various audio-visual media to enhance presentations.
• Professional Ethics – inspire trust and confidence among stakeholders through reliability, authenticity, and accountability.
• Professional Presence – display a credible presence and positive image when representing facility.
• Quality Review/Quality – commit to continuous performance and process improvement. Relationship
• Building – establish productive, cooperative relationships with subordinates, peers, management, and stakeholders both internal and external to the organization.
• Team Building – work collaboratively and relate effectively to others by practicing, valuing and embracing diversity of individuals, and fostering respect and equity in the workplace.
• Database Management – keep databases up to date 

• Associate or bachelor’s degree in hospital or business administration
• Working knowledge of Credential Stream database.
• Previous medical staff office supervisory experience. 
• CPCS or CPMSM certification 

Works remotely but may have to travel by personal car to HMC or other local sites as needed. Monday – Friday, 8:00 – 5:00 with schedule variability based on meetings and project needs. Frequent interruptions.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu