The PAS Specialist serves as a key point of contact for patients and families at the Pediatric Specialties clinic front desk, providing exceptional customer service both in person at the front desk and over the phone. This position is based on-site at the Marquam Hill Campus and supports clinic operations by performing patient check-in, check-out, and scheduling functions for specialty care services.

 

The PAS Specialist is responsible for managing a high volume of inbound and outbound calls, coordinating patient appointments, and ensuring accuracy and efficiency throughout the scheduling process. This role requires proficiency in Epic, including work queue and in-basket management, with responsibilities encompassing follow-up queues, waitlists, no-show and reschedule reports, referral processing, and related administrative workflows. The specialist must be able to create Epic encounters and communicate effectively with clinical staff to support patient care coordination.

 

Depending on operational needs, the PAS Specialist may work at both the front desk and in a back-office capacity. Daily responsibilities include patient check-in and check-out, document scanning and processing, and maintaining a clean and organized reception and waiting area. This role also requires expertise in managing MyChart proxy access for all adult and pediatric scenarios.

 

Flexibility is essential, as the PAS Specialist may provide coverage for front desk opening duties, including starting as early as 7:00 a.m. when needed. Consistent, professional communication with providers, nursing staff, and team members is critical to ensuring a seamless and positive patient experience.

Strong organizational skills, attention to detail, and a commitment to delivering excellent customer service are essential for success in this role.

• Provides high quality customer service to both external customers (patients and families, referring providers and insurance carriers) and internal customers (OHSU and DCH providers, staff and employees) that meets or exceeds the service standards of the health care industry and OHSU/DCH.  This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs and a continuous, seamless, follow through.
• Makes outgoing phone calls to schedule patient appointments 
• Answer incoming phone calls on the clinic scheduling line 
• Processing in-basket message and work queue requests
• Tidying up the front desk and patient wait areas
• Checking in and scheduling patients at the front desk

• Six months of work experience in a medical office setting, including high volume direct patient contact OR 
• One year of work experience in a high-volume direct public contact position 
• Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm

• High School Diploma

• Experience with high phone call and front desk patient volumes

• Experience working large referral and in-basket work queues

• Skills communicating and working with large specialized provider teams.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu