This position is an integral part of Clinical Transplant Services (CTS) and directly supports CTS objectives related to clinical care, access, and quality assurance. The PAS Specialist is responsible for supporting access management for new and returning patients by gathering, documenting, and maintaining accurate patient information. This includes collecting information from OHSU medical records and outside medical practices, such as demographics, insurance details, and other relevant patient information. This role provides customer service and administrative support, including triaging phone calls, sending and distributing faxes, making patient reminder calls, entering and distributing lab results, scanning and importing patient forms and records, and assisting patients by phone and in the office setting. This position supports patient care operations but does not provide direct face-to-face patient care.

Telecommunications.

• Triages and accurately documents telephone calls from patients and providers including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.

Scanning and General Office Support.

• Gathers and/or verifies patient and guarantor information including demographics. Scans documents and routes via electronic database by fax or email. Responsible for sending and receiving faxes and routing fax to appropriate staff member.

Customer Service.

• Provides high quality customer service to both external customers (patients and their families, referring providers, etc) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.

Other Duties as Assigned

• Six months of work experience in a medical office setting, including high volume direct patient contact OR 

• One year of work experience in a high-volume direct public contact position 

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. 
• Contact Compensation for confirmation of eligibility. 

• Prefer bachelor’s degree
• Whole organ transplant medical office experience.
• EPIC Phoenix experience.

• Medical protocol processing experience.

• Laboratory data entry experience.

• Advanced EMR management.

• Advanced computer keyboarding skills and MS Office 2007 expertise.

• Demonstrated ability to work in a fast-paced environment.

• Demonstrated previous experience using EPIC, including. 

• Demonstrated working knowledge and understanding of medical terminology.

• Six months previous experience working with multi-line phones. 

• Strong relationship building skills with patients, care plans, providers, clinic staff, management, OHSU and community partners.

• Exceptional customer service skills - both in-person and on the telephone.

• Exceptional interpersonal skills-able to resolve conflicts and problem solve between parties.

• Demonstrates active listening skills and supportive, professional behavior.

• Demonstrated evidence of strong written and verbal communication skills.

• Ability to manage multiple priorities, prioritize workload, meet deadlines and meet urgent patient, physician and system needs. 

• Ability to work accurately and without constant supervision.

Ability to work in a shared workspace with noise distractions during general business office hours, hours: Monday through Friday, 8 AM - 5 PM. Occasional need to come in early or stay late to accommodate patient or physician needs.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu