The objective of this position is to manage clinical support services and associated operations to meet the clinical, service, and business objectives of the Support Services Departments, Equipment Pool Services, Hospital Transportation and Specialty Services & Supplies, to identify and implement financial and purchasing practices that will result in operational efficiencies and budgetary compliance.

 

This position manages the Equipment Pool and the work of technicians who manage, distribute, clean, and maintain 3,200+ individual pieces of clinical equipment utilized in the patient care departments at OHSU. This position is responsible for 24/7 operations of the department. This position manages the Hospital Transportation Department, which has 24/7 responsibility for the transportation of patients and materials, Lift Team, and mail delivery within OHSU Healthcare. The Transportation Manager is responsible for developing and implementing safety, quality and service programs to facilitate 1) the safety of staff and patients during the mobilization of patients, 2) outstanding patient and visitor experiences, and 3) smooth and efficient patient flow and throughput.

 

The position manages the procurement of specialty supplies and minor equipment budgeted at over $2 million annually. The position manages the Patient Care Services Division discretionary capital budget of $1.5 million, a strategic capital budget of $5 million to $10 million, and a clinical equipment capital replacement budget typically exceeding $20 million annually. The position is responsible for managing purchases in order to maximize value and purchasing power and interfacing with the clinical provider community to ensure patient care needs are met. The position is responsible for managing equipment planning, purchases, and logistics for construction projects within Patient Care Services such as development of new inpatient nursing units, clinical spaces, and surgery locations with multiple equipment budgets exceeding $50 million.

Equipment Pool

• Coordinates and supervises Equipment Pool Technicians; develops work standards; establishes and implements equipment cleaning and distribution procedures.
• Establishes and monitors workflow; determines work assignments and assigns staff accordingly; schedules equipment activities according to urgency of need; schedules equipment stocking, deployment and cleaning activities without interruption to patient service. 
• Provides technical council to staff on handling and cleaning of equipment.
• Consults with clinical staff regarding equipment/material problems to obtain sufficient information to expedite the problem in order to minimize downtime. 
• Monitors timeliness of equipment cleaning/deployment to ensure efficient staff responsiveness.
• Reviews potential safety hazards regularly and documents actions taken to eliminate them
• Performs regular checking of stocking for accuracy and efficiency of procedures
• Reports statistical data collected and action taken regarding quality of operation and performance to Director.
• Performs individual performance evaluations to ensure the overall satisfactory performance of the department.
• Established clear and concise work procedures and explanations, assessing performance levels by monitoring results and providing positive
• Monitors status of nursing units yearly itemized budgets, as pertains to medical and non-medical equipment and supplies
• Notifies Department Directors of budget progress and proceeds with necessary adjustments as needed
• Identifies potential reimbursement possibilities and billing discrepancies within the nursing division charge master; reviews existing methods and procedures; initiates steps and modifies as necessary to comply with Patient Business Services policies and procedures.

Hospital Transportation

• Leadership
  • Directs the work of all Hospital Transportation staff. Responsible for hiring, orientation, performance assessment, and disciplinary actions.
  • Actively seeks to resolve staff issues.
  • Demonstrates leadership practices, which influence others so that the mission, vision, goals and objectives of Hospital Transportation and Hospital are achieved.
  • Actively participates in ongoing or ad hoc committees or task forces to identify and resolve patient care issues.
  • Directs educational support for Hospital Transportation staff and new employee orientation.
  • Prepares staffing plan, reviews and approves work schedules to ensure adequate staff coverage 24X7. Ensures the staffing needs of the department are met by projecting needs, interviewing and hiring employees to fill vacant positions and resolving staffing issues to ensure the department's workload is handled effectively.
  • Supports Hospital Transportation staff in meeting their highest level of personal growth, satisfaction and professionalism.
• Service & Quality
  • Directs the provision of personalized, coordinated quality services, which are responsive to changing health care trends so that customer demands are met.
  • Formulates unit goals and objectives, which are reflective of the philosophy of Hospital Transportation Services; interprets goals and identifies measurable objectives and monitors progress toward achievement of specified goals in keeping with operational standards. 
  • Facilitates, coordinates and participates in continuous quality/performance/ improvement. Establishes performance metrics and target; measures outcomes against targets; reports outcomes regularly to staff and OHSU community.
• Compliance/Communication*
  • Facilitates department meetings and department communications. 
  • Facilitates communication between Nursing Units and/or Ancillary Departments with Hospital Transportation.
  • Ensures the competency of Hospital Transportation staff and their understanding of policies and regulations pertaining to Hospital Transportation and Patient Care Services.
  • Maintains the integrity of management and clinical information so that data is available for quality analysis performance improvement.
  • Communicates plans and decisions to Hospital Transportation staff and provides for communication linkages between staff and administration ensuring the flow of accurate and timely information.
  • Monitors compliance of staff with educational objectives. 
• Practice 
  • Directs the development of key competencies (technical skills, critical thinking, human relationship skills) for each type of staff position so that role performance is continually maintained/improved at the highest level.
  • Directs and supervises staff and ensures a safe, therapeutic environment.
  • Maintains personal and professional growth and the professional development of staff by participating in educational programs and professional organizations.
  • Partners with medical and nursing staff and other disciplines in the establishment of patient care goals. 
• Financial Management
  • Monitors expenditures to ensure compliance within fiscal constraints and explains any variances.
  • Reviews and evaluates the allocation of resources to ensure cost effective, efficient, productive, competitive operations while maintaining the delivery of quality care to patients. 

Other Duties as Assigned

• Bachelor’s degree in business, Health Administration or related field OR
• High school diploma/GED plus 5 years of work experience  
• Two years’ work experience in the healthcare field;
• Three years management experience. 

Job Related Knowledge, Skills and Abilities (Competencies):

• Proficient in prioritizing and coordinating multiple tasks
• Knowledge of best practice skills Previous employee management experience
• Knowledge of general and specialized hospital equipment Database (Oracle), spreadsheet and word processing proficiency
• Proficiency in general math; ability to organize and assemble statistical information
• Must be able to effectively utilize oral and written communication skills
• Ability to work and to develop systems independently
• An understanding as to the network of clinical and administrative contacts is essential in order to function efficiently in this capacity. 

• Master’s degree in business or health administration preferred
• Previous experience in management or leadership position with responsibility for managing staff, including performance management.

Job Related Knowledge, Skills and Abilities (Competencies):

• Proficiency in contract purchasing and negotiations practices
• Proficiency in budgeting and standardization practices
• Experience in planning, coordinating and monitoring of large-scale projects
• Knowledge in patient billing and inventory control Basic understanding of OHSU University Hospital and Clinics’ policies and procedures and guidelines preferred 

Requires prioritization of multiple projects, activities, and assignments

Frequent interruptions in an environment of frequent change and fluctuations

May be exposed to excessive auditory and visual stimulation

May be required to attend out-of-town conferences according to hospital travel and reimbursement policies

May be exposed to body fluids, tissue, possible radiation exposure and infectious processes

Subject to computer work for several hours, as needed

Able to utilize all patient care equipment and office equipment within work area.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu