This position is part of the health care team and utilizes her/his knowledge and expertise to support and enhance safety, patient experience, communications and efficiency on the Labor & Delivery Unit. The Patient Access Service Specialist, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU. The PAS provides problem solving and performance improvement assistance on the nursing unit. This position supports OHSU’s mission by providing high quality customer service to OHSU health care providers and staff that meets or exceeds the service standards of the health care industry.

Patient Registration/Admission 

• Gathers and/or verifies patient information including demographics.
• Enters all information accurately into OHSU databases/Epic or into the medical record when necessary.
• Works closely with admissions to ensure proper registration and accurate information on all new patients.
• Prints labels, wrist bands and prepared newborn wristbands for all patients.
• Admission of all infants born on the unit. Enters all information accurately into the OHSU database.
• Prepares and collates medical charts including all pertinent paperwork.
• Obtains past medical records as needed.
• Establishes permanent medical record on all newborns and new patients to OHSU health system via the Epic system.
• Maintains logbook and census board to reflect patient activity on Labor and Delivery with prompt and accurate entry of all admissions, discharges, and transfers.
• Notifies appropriate health care providers of new patient admissions and transfers; keeps other units abreast of status changes as needed.

Unit Support

• Pages surgeons, Surgical techs, NICU and anesthesiologists for unplanned urgent surgeries or complicated deliveries.
• Enters scheduled procedures in Epic electronic surgery scheduling procedure. Manages surgery schedule, identifies opening for surgery, and corresponds information to charge nurse, surgeons and anesthesiologist.
• Arranges associated clinical, diagnostic, or laboratory services for mothers and newborns; maintains accurate nutrition care orders.
• Makes bed assignments for new patients when charge nurse is unavailable; notifies appropriate care providers of patient arrival.
• Acts as primary resource in all emergent situations and locates appropriate staff, equipment, supplies and any other needs.
• Answers and triage: call lights and incoming phone calls
• Assigns and manages RN paging system and Vocera staff assign
• Scans appropriate medical records into the HIM system

Customer Service 

• Greets patients, visitors and others in a courteous, direct and efficient manner; provides complete and meaningful information.
• Determines customer needs and directs inquiries to appropriate resource.
• Demonstrates knowledge of hospital policies and federal laws regarding patient confidentiality.
• Answers multi-line phone inquiries concerning patient condition and location. Directs triage calls to appropriate parties.
• Updates patient records following treatment, faxes clinical update to primary care provider.
• Contacts primary care physicians or their designees to obtain necessary information for appropriate patient care.
• Directs patients to appropriate providers for other health care issues; directs or escorts visitors to other units as needed

Other Duties as Assigned

• Six months of work experience in a medical office setting, including high volume direct patient contact OR 
• One year of work experience in a high-volume direct public contact position.
• Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm. 
• Demonstrated excellent communication, telephone, customer service, prioritizing, and problem-solving skills.
• Demonstrated ability to self-directed, organized, handle multiple complex transactions, and work in a team environment.
• Demonstrated professional voice tone 

• Associate or bachelor's degree in business or other health care related field

• Previous Obstetric experience

• OHSU work experience

• Experience using Epic Care systems

• Fluent in Spanish Preferred

Benefits:

• Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee
• Two separate above market pension plans to choose from
• Vacation- up to 200 hours per year depending on length of service
• Sick Leave- up to 96 hours per year
• 8 paid holidays per year
• Substantial Tri-met and C-Tran discounts
• Additional Programs including Tuition Reimbursement and Employee Assistance Program (EAP)

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu