This position provides comprehensive coordination of services for the Pediatric Urology Practice.  This position is responsible for being a liaison between the OHSU providers and patient families, contacting patients to arrange scheduled care post hospitalization or post clinic.  The position is responsible for coordinating all services related to the urological procedures including scheduling and all insurance verification and authorization tasks.  Meeting specific metrics on a large volume work queue is essential for success in this position.  Additionally, this position serves as a backup role for procedure scheduling in Pediatric Urology and outpatient clinic scheduling for Pediatric Urology.  Excellent customer service skills is a requirement in this position. 

• Provide excellent customer service over the phone and when required in person. Assist patients with scheduling follow-up appointments, ancillary services and procedures in compliance with the work queue metrics. Reach out to patients who have been referred for procedures within 24 hours of the provider submitting the referral.  
• Schedule procedures into Epic (OpTime) and Ipath. Contact patients after clinic to schedule procedures or diagnostics in compliance with the work queue metrics. Responsible for verifying insurance, obtaining authorizations, and scheduling procedures for the Pediatric Pulmonary clinic.   Obtain reservations for procedures and admissions. Coordinate with anesthesia; OR schedulers and admitting team and endoscopy RN to ensure an excellent patient experience and accurate scheduling. Follow communication protocols for informing providers of their procedure schedule.
• Verify insurance and obtain authorizations for all required testing, visits, and procedures in compliance with the work queue metrics.  Communicate any co-payment or co-insurance to the guarantor prior to the procedure.
• Send out prep information and procedure information to families prior to their appointment.  
• Check and process daily operator messages each morning
• Serve as back up to phone PAS and clinic scheduling 

• Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position 

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  Contact Compensation for confirmation of eligibility. 

• High School Diploma
• Experience scheduling procedures in Cadence and Op-Time.
• Experience working large volume referral work queues with strict processing metrics.
• Skills communicating and working with large specialized provider teams.

Work Schedule is Monday-Friday Variable 0800-1700.  Position location is the main OHSU campus on Marquam Hill.

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu