OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties.

 

Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities. OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.

 

The purpose of this position is to provide administrative support to the Casey Eye Institute's Ophthalmic Imaging division. Specific areas of support include patient care coordination, telephones, reception, scheduling, and day-to-day clinic operations. This is a full time, on-site position.

Serves as a PAS for the Imaging Department, covering breaks, lunches, vacation, sick time, and other times off.

 

• Checks patients into Imaging Department.
• Ensures physician orders are in iProc.
• Verifies insurance authorizations.
• Answer phones.
• Makes appointments.
• Mails out CDs of images.
• Enters referrals to the Imaging Department.
• Coordinates patient tracking back to the hospital / emergency department.
• Arranges for IV Team support, prn.
• Communicates with other departments and physicians on behalf of the photographers via Teams and Epic Secure Chat.

In compliance with HIPAA, receives patient referral images from non-OHSU medical providers, and other requests in kind and imports into Casey Eye Institute (CEI) Picture Saving and Archiving System (PACS). For some modalities, outside images are imported into the camera database and published to PACS.  Properly identifies patient in Epic, verifying date of birth, first name, last name and OHSU medical record number. Uploads images into PACS, noting the images are from an outside provider. Coordinates and responds to (urgent) requests, especially with CEI physician administrators / Patient Access Representatives (PAS).

 

In compliance with HIPAA, receives and processes imaging requests from CEI patients, CEI physicians, subpoenas / legal, and others in kind, i.e. clinical trial reading centers, and exports images to outside providers in file formats compatible with their PACS. Images may be provided via secured software such as OneDrive and by providing a CD-ROM.  Properly identifies patient in Epic, verifying date of birth, first name, last name and OHSU medical record number.Downloads images from CEI PACS and /or camera database.Coordinates and responds to (urgent) requests, especially with CEI physician administrators / Patient Access Representatives (PAS).

 

Maintains a secure database of images sent.

 

Provide high quality customer service to both external customers (such as but not limited to patient, caregivers, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management skills, responsiveness to internal/external customers' needs, prompt communication with the appropriate providers or their designees, and continuous process improvement skills.

 

Performs requirements for staff members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high-volume direct public contact position 

 

Knowledge and Skills Required:

• Experience working in a clinical setting.
• Proficiency with MS Office (including Word, Excel, Outlook, and PowerPoint).
• Basic computer keyboarding skills including typing of 30 - 45 wpm.
• Previous work experience with on-line scheduling.
• Proven record of reliable attendance, punctuality, and successful performance with past and present employers.
• Must have the ability to complete multiple tasks simultaneously; ability to work in a fast-paced environment; ability to manage competing priorities; ability to meet deadlines and urgent patient and system needs; ability to work independently; exceptional organizational skills; strong innovation skills and ability to apply computer knowledge and administrative experience to prioritize workload and increase efficiency of office procedures and practices.
• Proven customer relations experience.
• Strong relationship building skills with patients, health plans, providers, staff, management; exceptional customer service skills, both in person and on the phone; exceptional interpersonal skills - able to resolve conflicts and to problem solve between parties. Patient advocacy skills - evaluate patient concerns for timely resolution; sensitivity to patient needs.

Note:  Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.  Contact Compensation for confirmation of eligibility. 

Two years of work experience in a medical office setting, including high volume direct patient contact preferred. Knowledge of medical insurance, authorizations, and referrals. Working knowledge and understanding of medical terminology. Six months previous experience working with busy, multi-line phones.

 

We are Oregon's only public academic health center.

In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington.

All are welcome.

OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply.

To request reasonable accommodation, contact askhr@ohsu.edu