Customer Service. - Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees. - Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals. - Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. - Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing. - Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information. - Provide flexible coverage of internal service needs, including work location and reporting time. Registration Service. - Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status. - Verify patient eligibility for health care coverage and enter appropriate insurance plan information and codes. - Enter all information accurately into OHSU databases. - Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. - Complete reverification, updates, and/or new patient registration from patient work queues, email, or in-basket as assigned. - Required to maintain Registration Department individual performance standards. Telecommunications. - Utilize an Automated Call distributor (ACD) to answering incoming registration calls. - Staff in and out of ACD and use not ready work as per department guidelines. - Remain available to accept incoming calls at all times. - Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area. - Answer and explain all registration questions asked by patients or other employees. - Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.  

Hiring Bonus and Relocation Package Available   OHSU Specialty Pediatric Float Pool nurses provide high-quality, innovative and compassionate family- centered nursing care.  Pediatric Float Pool nurses support pediatric acute and critical care units.  Pediatric Float Pool nurses support these units for selected planned and unplanned absences and for other staffing deficits.  Organizational staffing needs and individual nurse’s prior competency and request for expanded clinical specialty knowledge and skills will be considered for floating to Mother-Baby, pediatric Emergency Department, and pediatric PACU.   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   RN Role Description and Department Specific Requirement Addendums go to the TTP Program webpage: https://www.ohsu.edu/nursing-careers/transition-practice-ttp-program   Additional information on participating departments can be found on this webpage.

Customer Service:  - Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. - This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.  Patient Access:  - Coordinate patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Direct patients to appropriate providers for other health care issues; Enter patient information accurately into OHSU databases and /or into the medical record when necessary.  - Check-in and check-out patients; Responsible for knowledge of, and correct handling of, cash collections for co pays and deposits; Documentation completed per OHSU cash handling protocol; Proper use of OHSU forms and documentation required for all patients.  - Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and OHSUMG best practices. - Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  - Has knowledge on how to schedule ancillary studies and referrals to other practices within OHSU Health Care system. - Educates patients of pre-pay amounts, monitors provider’s schedules and other managed care duties as assigned. - Fills out patient financial responsibility forms when necessary. - Enters all information accurately into OHSU databases or into the medical record when necessary.   - Cash handling is major responsibility of this position.  Confirmation calls and Telecommunications:  - Follow confirmation call standard work and scriping to notify and confirm patient appointments and patient pre-payment ammounts for  upcoming appointments. - Answer calls directed to the department. - Assess caller needs, review EMR, transfer calls according to phone protocols; Schedule basic patient appointments; Process calls in a timely, polite, and professional manner; Create telephone messages as needed  Administrative/Integrated Care Duties:  - Provide administrative support to the Clinic Management. - Order supplies, place computer access requests, arrange meetings, other duties as assigned. 

We are searching for either a Senior Clinical Research Assistant or a Clinical Research Assistant.   The duties of this position include assisting with patient-oriented clinical research for the Pediatric Nephrology Division in the Department of Pediatrics at OHSU. The applicant will assist in the planning, implementation, operation, and evaluation of all clinical aspects of clinical research projects.   The candidate is responsible for recruiting, screening, and consenting patients for clinical trials in either ambulatory or inpatient settings. The candidate will be responsible for data collection, monitoring of source documents, report generation, meeting with sponsor’s monitors, continuous quality assessment, and application of protocol guidelines.   Senior Clinical Research Assistant:  The Senior Clinical Research Assistant will be independently responsible for assigned research studies and will interact with internal departments and external sponsor representatives as applicable. The position will require clinical study coordination, including facilitating subject entry into research projects, follow-up visits, biological specimen handling, and case report form completion. The individual will work collaboratively with other study coordinators, nursing, pharmacy, specialty service centers, and physician staff in the care, scheduling, and management of research subjects. The Senior Clinical Research Assistant is independently responsible for regulatory compliance and IRB submissions related to assigned studies. The Senior Clinical Research Assistant will assist with preparing study budgets and work with the contracting team from study start-up to study closure. The Senior Clinical Research Assistant will assist in the supervision and professional development of Research Assistants, interns, volunteers, and students. The Senior Research Assistant will assist with scholarly activities, such as data analysis, grant, abstract, and manuscript development, and research results dissemination   Clinical Research Assistant 2: Under general supervision, the Clinical Research Assistant 2 will manage their assigned research studies and will interact with internal departments and external sponsor’s representatives as applicable. The position will require clinical study coordination, including facilitating subject entry into research projects, follow-up visits, biological specimen handling, and case report form completion. The Clinical Research Assistant 2 will initiate and assist with regulatory work, IRB submissions, and assist with preparing study budgets. The Clinical Research Assistant 2 will assist in the professional development of Research Assistants 1, volunteers, and students. The individual will work collaboratively with other study coordinators, nursing, pharmacy, specialty service centers, and physician staff in the care, scheduling, and management of research subjects.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   OHSU cares for acutely and critically ill patients in our Operating Room. We provide the latest evidence-based care and have a reputation for effective teamwork. Operating Room nurses understand the importance of their independent scope of practice and engage in dependent scope of practice decision making with the team. Operating Room nurses also provide patient and family-centered care for the full spectrum of illnesses.   The OHSU Operating Room provides around-the-clock multidisciplinary services to adult patients across their life span. The department cares for Ambulatory, Adult Acute Care and Adult ICU patients arriving from home, ED or from the In-Patient setting. OHSU is a Magnet designated hospital and Level 1 Trauma Center.

As a software developer, you will specialize in genomic, imaging, and clinical analysis applications, leveraging your talents to change the world in the fight against disease. You are: passionate about open-source software and transparent sharing of information, enthusiastic about working on a team that finds quantitative insights in complex data and develops interactive tools to enable clinicians and researchers to understand cancer or other diseases, experienced in thinking analytically and developing software tool and an organized self-starter who enjoys creative freedom in solving computational challenges. Responsibilities include:     - Develop and extend analytics and data management applications to facilitate management and analysis of genomics, clinical, and imaging data - Establish and maintain standards for structured software & systems engineering, including requirements, design, code, test, quality, configuration & release management and project management - Provide documentation and user support allowing computational researchers across campus to access and re-use analysis tools - Maintain well-curated, highly structured, transparent omics, imaging, or clinical data resources - Develop tools to integrate commonly used open source bioinformatics software applications - Participate in leading international efforts aimed at establishing best practices and standards for genomic data representation and analysis

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   I.  Scientist a.  Evaluates knowledge of self and others: i.  Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals. ii.  Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships b.  Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery. c.  Evaluates patient outcomes against quality goals or benchmarks.   Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.    II. Leader a.  Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to: i.  Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion) ii.  The interdisciplinary plan of care iii.  Documenting decision making in the patient’s plan of care and hand-off  communication b.  Protects and advocates for patient safety, health and wellbeing: i.  Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g. Patient Safety Net report, chain of command). ii.  Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice. c.  Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care: i.  Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to. ii.  Allocates resources based on identified patient and family needs iii.  Speaks up immediately about concerns regarding assigned responsibilities   III.  Practitioner a.  Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care.  Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate. b.  Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork. c.  Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights. d.  Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice.   IV.  Knowledge Transfer a.  Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care.   Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home. b.  Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record. c.  Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs).  Seeks knowledge from other members of the team to ensure safety of own practice.  Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

Customer Service. - Provide high quality customer service to all internal and external customers. This includes communicating accurately, openly, supportively, in a timely manner, and extending special attention and sensitivity to all patients, visitors, and fellow employees. - Assist in maintaining an atmosphere of cooperation within the department, as well as with other departments and allied professionals. - Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts. - Must demonstrate superior face to face customer contact skills, remain calm and resourceful during crisis management or other difficult situations, and manage standard complaint processing. Required to learn and maintain skill with available information technology, and remain current with changes to departmental procedures and new information. - Provide flexible coverage of internal service needs, including work location and reporting time. Registration Service. - Gather and/or verify patient information including demographics, guarantor, emergency contacts, insurance coverage, and financial status. - Verify patient eligibility for health care coverage and enter appropriate insurance plan information and codes. - Enter all information accurately into OHSU databases. - Provide financial screening for low income or non-sponsored patients and refer patients to apply for Oregon or Washington Medicaid or OHSU Financial Assistance when appropriate. - Complete reverification, updates, and/or new patient registration from patient work queues, email, or in-basket as assigned. Telecommunications. - Utilize an Automated Call distributor (ACD) to answering incoming registration calls. - Staff in and out of ACD and use not ready work as per department guidelines. - Remain available to accept incoming calls at all times. - Adhere to department schedule for break and lunch periods. - Refer general information inquiries and urgent health concerns to the appropriate area. - Answer and explain all registration questions asked by patients or other employees. - Note that Registration Services participates in customer service evaluations via call monitoring and/or recording.

Network Responsibilities and Coordination of Care: - Serves as the Cancer Network's main point of contact for a set group of Network Member practices and their staff with regard to coordination of care at OHSU. This position will be responsible for key areas of the network. Triages Network inquires and referrals to appropriate OHSU contacts, particularly directing clinical calls to appropriate clinic RN or CMA,  and follows up with Knight contact and Network Member to ensure OHSU "closes the loop" with each inquiry and referral. - As assigned and under the direction of the KCI Program Manager and serves as a liaison between referring providers, Network Members and Knight physicians, clinicians, PAS staff, and care coordinators in the medical practice to support community providers and patients throughout the cancer care continuum (prevention, screening, risk assessment, diagnosis, clinical trials, treatment, survivorship, and end of life care) as appropriate. - Ensure Network patients follow through with referrals to other specialties, labs, and diagnostic imaging through review of patient records in OHSU Epic and through direct verbal and written communication with representatives from Network Member clinical teams and OHSU clinical and research teams. - Independently manages workload within service level agreement; Understanding and abiding by agreed upon timelines, i.e. Network Members, Referral processing metrics (2/4 day) - Maintains a detailed tracking mechanism to track actions that require follow up related to patient and referring office inquires, referrals, records requests, etc. - Receive and make outgoing phone calls to patients, referring provider offices, or other medical facilities within or outside the Knight Cancer Network regarding new patient scheduling, inquiries regarding oncology related research studies, and inquiries.  - Assess/coordinate patient and referring office scheduling requests utilizing standard work based on diagnosis, insurance coverage or lack thereof, and previous treatments. - Facilitate financial counselor review or consultation for patients that do not have insurance or are underinsured per standard work. - Triage medical treatment questions to the appropriate clinical parties via Epic. - Coordinate additional supportive appointments, such as labs, treatment, imaging, etc., with other OHSU departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients. Clinical Research: - Serves as a liaison between Network Members and Knight research teams to facilitate enrollment on and adherence to clinical trials.  - Coordinates with OHSU clinical research nurses/associates/faculty notification to community oncologist and a nurse at the practice when a patient is enrolled on a clinical trial. - Directs Network Members to the OHSU faculty note and ensure the community practice team is aware of immediate next steps to occur in the community practice. - Notifies OHSU team if Network Member perceives any barriers and connects the clinical teams involved to resolve, assisting where relevant and within a non-clinical scope. Referral Processing: - Process incoming referrals that are faxed, emailed, or verbally given to the KCI department from the OHSU Intake Referral Center, Network Members or referrals directly faxed referrals to the KCI department.  - Ensure that patient demographics are correct (i.e. address, contact numbers, PCP, referring provider, referred to provider etc.).  - Create referral shell from faxed referral. Cross-reference referral matrix to identify what additional records if needed are required for medical review or appointment. - Request medical records including but not limited to, office notes, lab/imaging reports, etc. Enter orders for pathology review, request images be pushed to the OHSU Imaging EMR. - Separate faxed referral into like categories and create a PDF packet of the medical records information to facilitate medical review. - Coordinate medical review and with Nurse Navigator or Medical Provider - Request additional records or schedule additional appointments necessary to be done in coordination of a new visit. - Communicate with the referring office/ patient throughout the referral process from start to finish informing of delays or additional items needed prior to scheduling up to scheduling. Managed Care & Financial Coordination:    Process Managed Care functions to include but not limited to the following: - Maintain current information on insurance plans and serve as a liaison and information resources for physicians, nursing support staff, co-workers, referring physicians’ offices, patients and insurance companies on authorization requirements. - Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and best practices. - Enter all information accurately into OHSU EMR and /or into the medical record when necessary.  - Document financial status and make referrals to financial counselors based off key indicators.

This position will be responsible for performing work as part of a research team that investigates vaccines, drugs, and immune responses against numerous emerging human viruses under the direction of a principal investigator. This successful candidate will be required to perform under minimal supervision standardized experimental procedures involving in vitro and mammalian in vivo models, collect, curate, and analyze biological data, and prepare research reports. This includes setting up and executing various studies and procedures in support of the group’s research goals and grant commitments. Required work is of moderate and sometimes complex difficulty. Required to contribute to research planning, experimental design, manuscript writing, grant or regulatory documentation, modification of studies and experiments. With supervision, may interact with external research sponsors. May oversee and assist with the training of students, junior staff, fellows, and temporary personnel. Additional duties related to overall laboratory function as assigned will also be required. Excellent record keeping, communication skills, organizational skills, and ability to adhere to protocols required.   Numerous opportunities exist including for acquisition of a variety of laboratory skills, individual research project development, training, and exposure to novel scientific models.

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan. - Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.    - Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner Professionalism - Conducts oneself in an ethical and legal manner, the OHSU Code of Conduct, federal privacy policies, state statutes and OARs, and complies with hospital and departmental policies and procedures. - Manages use of time effectively to complete professional and technical tasks, within realistic time constraints. - Takes responsibility for special projects and assignments, additional workload when needed, and adapts to changing and demanding environments. - Displays mature, effective professional relationships by accepting appropriate suggestions and constructive criticism and responding with modification of behaviors and exhibiting concern for others. - Pursues continuing education opportunities, applies and shares new knowledge, participates in staff meetings and in-services. - Displays professional communication in a face to face patient interaction as well as phone conversation. Assists in the supervision and training for students and volunteers from other disciplines, including, medical assistance physical, speech therapy, audiology, medicine and nursing. Arranged Care. - Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. - Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. - Mails information packets. - Provides personal reminders to patients about upcoming appointments. - Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization. - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. - Greets patients and confirms that an appointment has been kept. - Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. - Verifies and updates the common data set on-line. - Explains and satisfies any necessary patient signature requirements. - Answers phone calls, returns messages, Billing, and cash handling Customer Service - Demonstrates excellent customer service and communication skills in all interactions with patient/clients, families, caregivers, internal and external customers, including telephone, electronic and face to face situations. Using AIDET at all times. - Addresses complaints and problems promptly and courteously, involving management when indicated. - Communicates using active listening skills in a supportive courteous, professional manner at all times to patients/clients, family/caregivers and staff. - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. - This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills Departmental Operations/ Quality Improvement/ Professional  Development - Participates in activities, committees and other workgroups as appropriate. - Participates in ongoing professional development, mentoring and competency assessment for self and other staff.  - This includes, but not limited to, attending educational classes, communicating additional training needs to supervisor, attending staff meetings, assisting in orientation of new staff, cross training for other teams as needed, performing peer reviews.    - Reports program development needs to manager and assists in departmental, division and hospital quality improvement initiatives. - Actively works with team members, leads, and manager for continuous improvement of department operations, as indentified. - Reports schedule conflicts to supervisor/designee and assists in problem solving for good customer service. Telecommunications. - Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. - Delivers such information or requests promptly to the appropriate providers or their designees

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan. - Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.    - Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner Professionalism - Conducts oneself in an ethical and legal manner, the OHSU Code of Conduct, federal privacy policies, state statutes and OARs, and complies with hospital and departmental policies and procedures. - Manages use of time effectively to complete professional and technical tasks, within realistic time constraints. - Takes responsibility for special projects and assignments, additional workload when needed, and adapts to changing and demanding environments. - Displays mature, effective professional relationships by accepting appropriate suggestions and constructive criticism and responding with modification of behaviors and exhibiting concern for others. - Pursues continuing education opportunities, applies and shares new knowledge, participates in staff meetings and in-services. - Displays professional communication in a face to face patient interaction as well as phone conversation. Assists in the supervision and training for students and volunteers from other disciplines, including, medical assistance physical, speech therapy, audiology, medicine and nursing. Arranged Care. - Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. - Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. - Mails information packets. - Provides personal reminders to patients about upcoming appointments. - Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization. - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. - Greets patients and confirms that an appointment has been kept. - Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. - Verifies and updates the common data set on-line. - Explains and satisfies any necessary patient signature requirements. - Answers phone calls, returns messages, Billing, and cash handling Customer Service - Demonstrates excellent customer service and communication skills in all interactions with patient/clients, families, caregivers, internal and external customers, including telephone, electronic and face to face situations. Using AIDET at all times. - Addresses complaints and problems promptly and courteously, involving management when indicated. - Communicates using active listening skills in a supportive courteous, professional manner at all times to patients/clients, family/caregivers and staff. - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. - This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills Departmental Operations/ Quality Improvement/ Professional  Development - Participates in activities, committees and other workgroups as appropriate. - Participates in ongoing professional development, mentoring and competency assessment for self and other staff.  - This includes, but not limited to, attending educational classes, communicating additional training needs to supervisor, attending staff meetings, assisting in orientation of new staff, cross training for other teams as needed, performing peer reviews.    - Reports program development needs to manager and assists in departmental, division and hospital quality improvement initiatives. - Actively works with team members, leads, and manager for continuous improvement of department operations, as indentified. - Reports schedule conflicts to supervisor/designee and assists in problem solving for good customer service. Telecommunications. - Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. - Delivers such information or requests promptly to the appropriate providers or their designees

Provides a Safe Therapeutic Environment - Ensures the safety and welfare of patients/clients, family/caregivers and fellow employees. - Utilizes proper posture and sound body mechanics and principles for safe patient handling. - Maintains general good physical and mental health and self care in order not to jeopardize the health and safety of self and others in the workplace. - Maintains a clean, safe, and orderly environment for patients, family and personnel, including but not limited to, maintaining organization for therapy supplies and equipment, notifying appropriate personnel when cleaning or repair is needed, following infection control policies, maintaining knowledge of life safety, fire and electrical safety and disaster plan. - Maintains a high degree of courtesy, discretion and respect for patients/clients, families/caregivers and fellow employees.    - Considers the needs of patients/clients, families/caregivers, employees, medical staff, volunteers, vendors and members of the community in an informative, courteous and compassionate manner Professionalism - Conducts oneself in an ethical and legal manner, the OHSU Code of Conduct, federal privacy policies, state statutes and OARs, and complies with hospital and departmental policies and procedures. - Manages use of time effectively to complete professional and technical tasks, within realistic time constraints. - Takes responsibility for special projects and assignments, additional workload when needed, and adapts to changing and demanding environments. - Displays mature, effective professional relationships by accepting appropriate suggestions and constructive criticism and responding with modification of behaviors and exhibiting concern for others. - Pursues continuing education opportunities, applies and shares new knowledge, participates in staff meetings and in-services. - Displays professional communication in a face to face patient interaction as well as phone conversation. Assists in the supervision and training for students and volunteers from other disciplines, including, medical assistance physical, speech therapy, audiology, medicine and nursing. Arranged Care. - Schedules new patient appointments on line and manually if necessary. Creates a medical record if needed. - Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. - Mails information packets. - Provides personal reminders to patients about upcoming appointments. - Obtains and prepares OHSU medical records before scheduled appointments. Enrollment & Authorization. - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. - Greets patients and confirms that an appointment has been kept. - Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. - Verifies and updates the common data set on-line. - Explains and satisfies any necessary patient signature requirements. - Answers phone calls, returns messages, Billing, and cash handling Customer Service - Demonstrates excellent customer service and communication skills in all interactions with patient/clients, families, caregivers, internal and external customers, including telephone, electronic and face to face situations. Using AIDET at all times. - Addresses complaints and problems promptly and courteously, involving management when indicated. - Communicates using active listening skills in a supportive courteous, professional manner at all times to patients/clients, family/caregivers and staff. - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. - This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills Departmental Operations/ Quality Improvement/ Professional  Development - Participates in activities, committees and other workgroups as appropriate. - Participates in ongoing professional development, mentoring and competency assessment for self and other staff.  - This includes, but not limited to, attending educational classes, communicating additional training needs to supervisor, attending staff meetings, assisting in orientation of new staff, cross training for other teams as needed, performing peer reviews.    - Reports program development needs to manager and assists in departmental, division and hospital quality improvement initiatives. - Actively works with team members, leads, and manager for continuous improvement of department operations, as indentified. - Reports schedule conflicts to supervisor/designee and assists in problem solving for good customer service. Telecommunications. - Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. - Delivers such information or requests promptly to the appropriate providers or their designees

Human Resources: - Supports hiring processes through submission of ePARs, scheduling interviews, and processing applicable hiring paperwork - Processes Personnel Action (PA) and new hire paperwork.  - Compiles data reports from HR, Finance and EPIC to help coordinate the goals of the department.  - Performs timekeeping responsibilities - Analyzes available data and assists the management team with providing statistical information related to program or operations. - General HRE actions Reporting/Data Mining: - Generates monthly reports for CHO.  - Generates and responds to inquiries about specific CHO programs and services or direct inquiries appropriately and efficiently exhibiting excellence in customer service. - Inputs data/information into systems to ensure they’re up to data and display accurate results Administrative: - Prepares and types reports, proposals, etc., often dealing with material that is of a sensitive and confidential nature.  - Prepares and processes necessary paperwork for travel and conference arrangements, personnel changes, contracts, disbursements/reimbursements, supplies, invoices and services.  - Accurately and completely records notes or minutes from meetings or conferences, that may include confidential and/or technical information - Attends staff and committee meetings as directed, recording proceedings as appropriate. - Input and manage ITG, facilities, EPIC, CARS requests - Other duties as assigned. General Functions: - Demonstrates strong customer service skills in all interactions with both external customers (patients, families, referring providers and insurance carriers) and internal customers (OHSU health care providers and staff), including both telephone and face-to-face situations. Handles complaints and problems promptly and courteously. - Communicates with patients/families, other health care team members, in a time and cost efficient, courteous manner. Demonstrates active listening skills and supportive, professional behavior at all times, to patients, families and staff.  - Participates in ongoing professional development and competency assessment. Support CHO program development. Includes but is not limited to: attends educational classes appropriate to a job development, communicates additional training needs to direct supervisor, attends staff meetings and orients new staff, cross-trains for position in assigned or other areas. - Carries out job responsibilities in an ethical, effective, and professional manner.  Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. Models ethical appropriate behavior, professional standards, compliance, and personal integrity.  Participates in training programs. Understands and complies with the Code of Conduct, OHSU and department policies and procedures, applicable rules, regulations, etc. - Assists with the coordination of projects, onboarding of staff, development and distribution of unit communication and organizes the department website to keep it up to date and operating so that staff can find needed information quickly and easily - Tracking foundation funds and grants

Cash Fund Verification. Obtains previously counted cash from a central cashier supply; counts and verifies beginning amount. Employees in this class may record till amounts on the cash count slip.   Cashier Duties. Receives monies or processes credit card purchases for goods and services in a dining area, bookstore, retail store, parking lot or ticket booth; totals purchases and collects correct amounts, issues parking ticket on entrance and collects fee on exit, or takes payment in exchange for a ticket to a performance or event; makes accurate change.   Miscellaneous. Employees in this class perform some but not all of the following: Maintains customer service standards at all times, performs routine food service duties (e.g., cuts cakes and pies into serving size pieces, serves prepared foods, fills condiment and napkin dispensers); provides public with general information and directions; assists with customers’ needs/requests, stocks shelves with books and other store and food service items. Records sanitation and temperature logs. May be assigned to routine and non-routine cleaning tasks (e.g. wiping tables, work area, cleaning food service equipment, watering plants, etc.).  

Cash Fund Verification. Obtains previously counted cash from a central cashier supply; counts and verifies beginning amount. Employees in this class may record till amounts on the cash count slip.   Cashier Duties. Receives monies or processes credit card purchases for goods and services in a dining area, bookstore, retail store, parking lot or ticket booth; totals purchases and collects correct amounts, issues parking ticket on entrance and collects fee on exit, or takes payment in exchange for a ticket to a performance or event; makes accurate change.   Miscellaneous. Employees in this class perform some but not all of the following: Maintains customer service standards at all times, performs routine food service duties (e.g., cuts cakes and pies into serving size pieces, serves prepared foods, fills condiment and napkin dispensers); provides public with general information and directions; assists with customers’ needs/requests, stocks shelves with books and other store and food service items. Records sanitation and temperature logs. May be assigned to routine and non-routine cleaning tasks (e.g. wiping tables, work area, cleaning food service equipment, watering plants, etc.).  

Dish room work: Runs dishes through dish machine, cleans dish machine, sorts trays, separates permanent service ware, trash, recycling, food and food soiled paper for compost, cleans scraping table and work area OR catches and sorts clean dishes from dish machine, cleans dish room, sweeps catching area of dish room.  

The Cashier meets customers, receives monies and makes change in exchange for goods or services; operates a cash register or keeps a cash box. May be required to balance cash and other methods of payment to revenue at shift-end.   This is the first level of a two-level series. This class is distinguished from the higher level by the absence of responsibility for allocating received monies to accounts. At this level, responsibility for the verification of amounts received is limited to verifying an ending cash balance. Employees in this class do not need the knowledge of OHSU payment policies and procedures necessary at the second level.   Cashiers interact with customers, great them, inform them of specific menu items, help them find things and make decisions. Ring up their purchase, instruct them to condiment areas, answer general questions about our department and provide directions to other places on Marquam Hill & South Waterfront.   Cashiers also stock restaurant items and clean while not ringing in customers. Cashiers may also participate in preparing simple recipes and other food service worker duties including serving food, cleaning up after events, and washing dishes.  

Food Service workers prepare simple foods according to standardized menus, recipes, or verbal instructions given by supervisor; makes salads, dressings, gelatin, toast, or sandwiches; grills sandwiches, pancakes, eggs, French toast, and hash browns and toast; cleans, cuts, and chops vegetables and fruits; slices meats, cheeses, and breads; cuts desserts; adjusts recipe quantities to eliminate excessive waste of food products; fills drink machines, mixes beverages, makes coffee, and prepares sack lunches or snacks; uses various types of commercial kitchen equipment such as mixers, slicers, and choppers; prepares simple desserts such as pudding, cobbler, and loaf cakes; slices and wraps bread and other baked items; checks for proper temperature of prepared foods with thermometer; observes food to be sure it is visually appealing and of high quality.   Additionally you may transport food back and forth from the kitchen to the cafes, clean tables, mop floors, stock utensils, cups and beverages. Serve food from steam tables, fill 5 gallon buckets of ice for the soda machines, Lift 30-50lb boxes of soda syrup and clean equipment.   Some cashiering duties maybe assigned for less than ½ of your scheduled shift. As well as any additional duties assigned by a manager or supervisor