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- Outpatient Clinic: Greet and check-in new patients to the practice providing a high level of customer service in preparation for the visit. This position will also check in / out established patients, make return appointments, answer incoming calls, provide high quality customer service to both external customers (patients, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry. Obtain prior medical records and studies when appropriate. Enter all information accurately into OHSU databases or into the medical record when necessary. Answer all basic appointment questions. Determine and collect co-payments/cash handling....
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- Performs testing in all sections of the Core Laboratory and Transfusion Servies with accuracy, speed, and efficiency, using Erytra, Iris, Sysmex XN 9000, ABL, Beckman Coulter DxC, DxI, Centaur, ACL Tops and additional instrumentation. Follows written procedures and policies.
- Prepares samples for testing. Determines acceptability of specimens and results. Repeats analysis as necessary to insure accuracy. Reports test results via computer and telephone.
- Performs all computer functions using Beaker, WellSky and EPIC/Beaker software.
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Referral Processing
- Review referrals to see if patients can be seen or if it requires medical review, additional information or immediate scheduling.
- Assign ticket scheduling for patients ready and optimized
Managed Care – This position is responsible to back up surgery, clinical and DME authorizations for all surgical cases in the department.
- Ensures that department procedures are followed.
- Serves as a...
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- Performs testing in all sections of the Core Laboratory and Transfusion Servies with accuracy, speed, and efficiency, using Erytra, Iris, Sysmex XN 9000, ABL, Beckman Coulter DxC, DxI, Centaur, ACL Tops and additional instrumentation. Follows written procedures and policies.
- Prepares samples for testing. Determines acceptability of specimens and results. Repeats analysis as necessary to insure accuracy. Reports test results via computer and telephone.
- Performs all computer functions using Beaker, WellSky and EPIC/Beaker software.
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- Prepares outpatient prescriptions enters prescription and billing information into pharmacy system, retrieves and receives refill authorizations for prescriptions, prepares prescriptions for final review by a pharmacist, processes refill requests via EHR.
- Assists pharmacist in technical support activities such as answering telephone calls, medication profile maintenance, paperwork, and recordkeeping as assigned.
- Participates in and advances patient centered pharmacy programs to include the appointment-based program and adherence packaging. ...
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- Provides therapeutic interventions including but not limited to: airway management, therapeutic gases and ventilator management, newborn resuscitation, cardiopulmonary resuscitation.
- Performs diagnostic procedures including but not limited to: sampling of arterial blood, bedside spirometry, spontaneous ventilatory parameters, point of care testing.
- Therapeutic modalities and communication approached with reference to age specific needs of the patient, including Doernbecher Children's Hospital Family Centered Care Program.
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- Patient management: Monitors the Epic in basket for messages and refill requests that need attention from the patient, providers, and RN coordinator or residents. Handles messages and initiates authorizations and refill requests within scope of boundaries as outlined for medical assistants.
- Care coordination: Ensures patients and/or caregivers follow through with outside referrals to specialties, labs and diagnostic imaging. Coordinates hospital admissions and ancillary services needed for continuation of care and health maintenance needs. Works with care facilities, OHSU mission control and PMC to ensure that protocols are being followed for...
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Managed Care Coordination –
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD9 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and managed care related...
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Patient Management
- Performs daily outreach via cold calls, MyChart messages, and/or sending letters to schedule appointments or coordinate health services.
- Monitors and responds to in-basket messages and right fax communication pools. Ensures timely response to high priority and daily activities for coordinating patient care. Communicates delays to patient as indicated.
- Assists clinic with projects related to Cardiology clinic programs aiding the coordination of patient-centered and effective care.
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A NN OHSU is a professional RN with orthopedic-specific clinical knowledge who offers individual assistance to patients, families, and caregivers to help overcome healthcare system barriers. The NN guides patients and their families/caregivers through their joint replacement experience, implementing an integrated process of care to facilitate patients' intervention, and recovery. The NN interfaces with research staff and works to identify patients who may be suitable candidates for clinical trials.
Patient Populations: Serving patients aged 16 and above, primarily from all over the metro area along with the entire state of Oregon.
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Operations Management
- Demonstrates accountability and oversight for day-to-day operations.
- Maintains and develops relationship with Legacy Health and other community referral physicians and practices.
- Provides timely and appropriate resolution to patient, customer, physician, personnel, vendor, and organizational concerns. Demonstrates positive issue and complaint resolution.
- Manages work flow, performance, and overall practice operations achieving expert...
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Responsibilities include providing patient/family/public education, overseeing dialysis technicians in the performance of dialysis from start to finish, performing surveillance and testing of dialysis water treatment equipment and dialysis water (such as chlorine, hardness, conductivity, water cultures), and participating in quality improvement activities to include collection of data for the dialysis unit Quality Assurance Improvement (QAI) plan. The Dialysis Department regular service hours are from 0700—1900 Monday thru Saturday with mandatory on-call service Monday thru Saturday 1900—0700 and all day on Sunday and holidays. Scheduling is flexible with call being shared among regular staff. Dialysis RNs will provide services to pediatric...
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The CRTEC Education Manager will oversee educational and professional development activities for cancer research trainees at all levels. The CRTEC Education Manager will develop, implement, manage and coordinate educational and professional development activities and provide oversight of CRTEC staff involved in these activities. The CRTEC Education Manager collaborates with faculty leaders and administrators of education and training programs to support development, implementation, evaluation and communication of educational and career development
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The Nurse Manager differs from the Assistant Nurse Manager (ANM) in that the Nurse Manager
holds primary accountability for operations, staffing, quality, and fiscal management for one or
more inpatient or ambulatory units or clinical programs. The Nurse Manager operates with
independent decision-making authority appropriate to the size, complexity, and scope of the
assigned area(s), which may range from a single unit to multiple units or programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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- Customer Service - Provide high-quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls with patients.
- Schedule patient appointments – The PAS works at the...
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Clinical Trials Patient Contact
- Completion of research protocol ultrasound per individual study protocol requirements as delegated by the Principal Investigator
- Responsible for patient interactions as outlined in protocol and as delegated by Principal Investigator
- Perform ultrasound image acquisition and measurements as outlined in the study protocol
- Ensure complex ultrasound image acquisition is completed in a patient-centered fashion to minimize duration of study visits and maximize...
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- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders
- Filling unit dose medication orders
- Select...
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- Assists therapists or exercise physiologists with patient management - rehabilitation/ strength and conditioning programs in rehabilitation therapy or cardiac rehabilitation. Provides non physical therapy maintenance interventions to patients who have been discharged from physical therapy (or discharged portion of the plan of care)
- Prepares patient treatment rooms, gym, equipment prior to the visit to ensure the proper equipment and supplies are set-up for therapy treatments.
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- Coordinate refill processing and deliveries to ensure consistent medication and equipment supply for Home Infusion patients.
- Assist pharmacist through performance of computer order entry of outpatient orders and filling unit dose medication orders.
- Assist in inventory management by ensuring current Pharmacy inventory in line with expected need based...
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General
- Works to integrate the plans for the clinic with the overall strategic plan for the institution. Promotes and leverages OHSU Ambulatory goals and priorities. Is aware of and integrates the code of conduct, and establishes a respectful work environment. Serves as a role model for performance and service excellence for clinical staff in all areas. Actively participates in and promotes values of service excellence. Maintains and actively demonstrates a strong commitment to, and consistent modeling of positive workplace and code of conduct workplace behaviors.
Customer...