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Customer Support
- Provide known fixes or workarounds that contribute to customers being returned to service in a timely fashion.
- Triage all incoming Service Requests to the Service Desk and either resolve the request or escalate them to the relevant second or third tier support team.
- Maintain accurate records of customer interactions using ITG’s Service Management platform.
- Accurately assess the Impact and Urgency of Service Requests and Incidents.
- Contribute to Problem Management efforts by recognizing patterns amongst seemingly disparate issues.
- Respond to customer requests for information by either providing documentation or by giving “how-to” instruction.
- Provide first contact resolution...
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- Assist pharmacist through performance of the following technical support activities:
- Computer order entry of inpatient and outpatient orders
- Filling unit dose medication orders
- Select...
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General:
- Oversee clinical and research expansion within the service line
- Work closely with leadership to identify and build collaborations across the Knight, marrying the existing strengths in research with a vision that builds the breast cancer service line to prominence in clinical care and research impact
- Direct the development of a comprehensive breast cancer program at the Knight Cancer Institute
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Key Responsibilities
- Provide strategic leadership for the growth and integration of lung cancer clinical and research programs
- Develop and lead a comprehensive, multidisciplinary lung cancer program within the Knight Cancer Institute
- Build and sustain a high-impact, innovative research portfolio in lung cancer
- Foster collaborations across OHSU and...
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Clinical (Orthoptic specific, General Ophthalmology, and Electronic Health Record documentation)- Perform sensorimotor exam and any orthoptic specific testing needed on all new patients and select return patients in the pediatric division prior to examination by the physician. Make diagnosis and treatment recommendations directly to supervising physicians. Evaluate select return patients independently (under indirect supervision) and make evidence-based changes to treatment plan based on findings. Devise therapeutic plans for select returning amblyopia and strabismus patients and perform office treatment and monitor progress. Educate patients/parents on binocular vision...
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It is anticipated that the position will comprise the following components: Clinical and In-Patient Service.
- Support of the mission, goals, and objectives of OHSU, The Knight Cancer Institute, The Division of Hematology and Medical Oncology which includes the Community Hematology Oncology (CHO) Section and the School of Medicine.
- Care of patients with hematologic and oncologic disease at the OHSU Knight Cancer Institute.
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This Clinical Research Assistant is responsible for assisting with various duties to facilitate oncology clinical research on the Leukemia Lymphoma mini team in the Pediatric Hematology/Oncology (PHO) and Knight Clinical Research Management (CRM) collaboration.
OHSU classification: Therapeutic Interventional (TI) Clinical Research Assistant (R03)
This Clinical Research Assistant will collaborate...
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As an Advanced Dental Assistant you will provide chair side assistance to dentists, dental or graduate students, interns and residents, dental hygienists, or dental technicians. You may also perform clinical support duties such as appointment scheduling, billing, and maintaining patient records.
Job duties will include a variety of functions including:
- Chair side dental support for dentists, dental students, or dental hygienists.
- Educational support for dental students in techniques...
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As a Dental Assistant, under the supervision of a licensed dentist, you will provide chair side assistance to dentists, dental or graduate students, interns, and residents, dental hygienists, or dental technicians. You may also perform clinical support duties such as patient appointment status updates and maintaining patient records.
Job duties will include a variety of functions including:
- Chair side dental support for dentists, dental students, or dental hygienists.
- Educational...
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This position functions in the role of a Magnetic Resonance Imaging (MRI) Technologist in the Advanced Imaging Research Center (AIRC). The MRI Technologist preforms MRI examinations following protocols under the supervision of the department Director.
The MRI Technologist promotes OHSU's mission statement by delivering high quality, efficient service to facilitate magnetic resonance research to OHSU and the community. This position helps to create a collaborative environment by integrating education, research, and clinical leadership. The MRI Technologist works with infants, pediatric, adult, and geriatric research subjects.
- Operate Siemens MRI instruments for clinical research study scans. Ensure subject safety by reviewing MRI...
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Coding
- Coding at 95% or above accuracy.
- Abstract information from patient medical records to assign correct codes to inpatient records, outpatient surgical records, and/or observation cases. Work assigned charge sessions in assigned EPIC charge router work queues.
- Depending on posted job need, assign correct CPT, ICD-10-CM; HCPCS; or ICD-10-PCS and DRGs for facility and/or professional charges, which would involve complex procedure and diagnostic coding within highly specialized coding areas such as Inpatient Coding or surgical coding.
- Monitor activity for compliance with federal and/or state laws regarding correct coding set forth by CMS and Oregon Medical Assistance program (OMAP).
- Coordinate patient...
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Patient Populations:
- Hematologic Malignancies: Leukemia, Lymphoma, Myeloma, Transplant, CAR-T, TIL, DLI.
- Medical Oncology: Sarcoma, Head and Neck, Breast, Lung, GI/GU, Prostate, CNS, Gyn.
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Film and CD digitization and export - Determines appropriateness of importing both internal and external data/images into PACS per departmental policies. Coordinates timely retrieval and delivery of internal and external images. Serves as point of contact for Iron Mountain storage facility. Ensures foreign films are tracked into the RIS and returned to their source. Operates film digitizer/scanner, CD burning stations, and film printer. Investigates/troubleshoots digitizing, display and printing issues and escalates to supervisor/manager if needed. Coordinates the release of legal image requests...
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Provides a Safe Therapeutic Environment
- Ensures the safety and welfare of patients and fellow employees
- Utilized proper posture and sound body mechanics and principles for safe patient handling
- Maintain general good physical and mental health and self-care in order not to jeopardize the health and safety of self and...
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Donor Evaluation and Coordination
- Assesses organ donors for abdominal organ and research allocation strategy based on predetermined criteria in collaboration with the Administrator on Call (AOC).
- Utilizes established protocols for national organ allocation. Coordinates donor evaluations with Organ Donation Coordinator (ODC) and healthcare teams.
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Specimen receipt and processing
- Loads specimens onto automation line for processing.
- Centrifuges samples and transfers to appropriately labeled containers.
- Accurately measures specimens, records volumes, and determines if sample quality and quantity is sufficient for testing.
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Specimen receipt and processing
- Loads specimens onto automation line for processing.
- Centrifuges samples and transfers to appropriately labeled containers.
- Accurately measures specimens, records volumes, and determines if sample quality and quantity is sufficient for testing.
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- Sample Log-in and ordering appropriate tests based on current testing algorithm using Histotrac (HLA database) and EPIC
- Communicates with clients via phone, TEAMS messaging and email
- Sample processing and aliquoting
- Billing to multiple Industrial Accounts using Epic...
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System optimization, hardware maintenance, user support, reporting, file transmission and assistance in problem-solving pertaining to automation and technology.
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Performs a detailed and thorough audit of controlled substances medications dispensed for a patient and reconciles against products documented as administered or returned to the pharmacy for wasting. Demonstrates the ability
to strengthen accountability, identify suspected diversion, and responds...
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Nuclear Medicine:
- Performs all phases of diagnostic and therapeutic nuclear medicine procedures. These procedures include but are not limited to imaging bone, liver, kidney, brain, infection, and tumor localization and pharmacologic / stress exercise myocardial perfusion. Prepares various diagnostic and therapeutic isotopes for patient administration. Utilizes applications of Planar, In-vitro, SPECT (Single photon Emission Computed Tomography), SPECT/CT (Single Photon Emission Computed Tomography/Computerized Tomography), and PET/CT (Positron Emission Tomography/Computerized...