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Complaint and Grievance Case Management
Receives, investigates, and facilitates resolution of concerns brought by patients, families, and staff, serving as an objective and supportive partner for all parties involved. Concerns are received and addressed through multiple channels and settings, including:
- In-person meetings in departments, patient rooms, and clinical areas
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The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the...
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Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Customer Service. Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and...
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RN Transplant Coordinators provide comprehensive care coordination and clinical support for transplant patients throughout all phases of the transplant journey. They assess patient readiness, provide education, coordinate diagnostic testing and treatments, monitor clinical progress, and serve as a primary point of contact for patients, families, and the multidisciplinary transplant team.
RN Transplant Coordinators collaborate closely with physicians, advanced practice providers, social workers, nutritionists, pharmacists, financial coordinators, community providers, and other healthcare professionals to ensure timely, patient-centered...
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- Monitors and audits quality metrics, access compliance, and clinical workflow adherence across C3, IRC, and AAS
- Analyzes access and performance data to identify workflow gaps, scheduling bottlenecks, and process issues affecting patient access before they escalate (e.g., 5-Why, fishbone, root cause analysis)
- Defines and maintains access governance (standards, decision rights, and documentation structures) that keep scheduling, referral, and intake processes consistent across C3, IRC, and AAS
- Standardizes and redesigns access workflows and best practices, identifying redundancies and proposing solutions that reduce...
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The multidisciplinary team includes Operating Room Registered Nurses, Cardiac Cath Registered Nurses, Certified Surgical Technologists, Surgeons, Anesthesiologists and Registered Radiology Technologists, Core Techs and support staff. Teams collaborate closely to ensure safe, efficient, and developmentally appropriate surgical care for every patient. The department is open 24/7 to support scheduled, urgent, and emergent procedures. Dedicated on-call teams provide surgical coverage seven days a week, ensuring access to critical surgical interventions for pediatric patients across the region. As part of a leading academic medical center, Doernbecher’s Operating Room supports ongoing education, clinical research, and quality...
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Staffing the Hillsboro Medical Center Emergency Department as assigned by the Chair; participating in Emergency Department quality assurance activities; and provision of on-line medical consultation.
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You will work clinically as a general cardiologist, within the community hospital of St. John Medical Center, as part of six Cardiologists (two Interventionalists, three General Cardiology and one Electrophysiologist) as well as three Advanced Practice Cardiology Clinicians and a robust support staff. This will be for a 1.0 FTE at St. John Medical Center, with OHSU academic involvement, as an OHSU employee.
Educational: You will be expected to participate in the clinical and educational development of the general cardiology fellows at OHSU.
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- Identifies, resolves and documents complex therapeutic problems, demonstrating advanced knowledge and application of this knowledge to a specific patient population.
- Responds accurately to requests for drug information from physicians, nurses, patients and patient's families; independently reviews and interprets the literature and applies this information to specific patient care situations.
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Team Leadership and Supervision
- Lead and supervise a team of physical therapists, occupational therapists, and speech-language pathologists.
- Conduct regular performance evaluations, provide constructive feedback, and implement development plans.
- Evaluate staff’s competency and intervenes to optimize...
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- Identifies, resolves and documents complex therapeutic problems, demonstrating advanced knowledge and application of this knowledge to a specific patient population.
- Responds accurately to requests for drug information from physicians, nurses, patients and patient's families; independently reviews and interprets the literature and applies this information to specific patient care situations.
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- Provides assistance with mouse colony management and husbandry, tissue dissection, immunohistochemistry and genotyping. Assists with running behavioral assays and maintaining cell cultures.
- Plans, conducts, and completes laboratory experiments under the supervision of the head of the laboratory.
- Performs primary molecular genetic techniques including PCR, gel electrophoresis, enzymatic analyses, fluorescence assisted cell sorting (FACS), fluorescent and light microscopy, plasmid preparation, DNA isolation from mouse and human tissues, next-generation library preparation, and studies of gene expression.
- Assignments require the performance of complex test procedures and analyses involving multiple procedures and a variety of technical approaches. Operates a...
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Our Vision: DCH 9S PACS faces all endeavors with a growth mindset and a people-centered approach to provide excellent care to our patients and support a healthy workplace.Our Mission: DCH 9S PACS is a people-centered, interdisciplinary, team-based system of coordinated patient care. The team will provide individualized, excellent care for all pediatric patients by working together with departments and specialists across Doernbecher and OHSU to ensure every patient and family receive the right care, at the right place and at the right time by the right people.
- Assist with the admitting and...
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Interprets and evaluates provider's order and prescriptions for accuracy, completeness and appropriateness. Performs medication reconciliation and recognizes therapeutic problems including drug interactions, contraindications, improper dosing, and precautions of therapy for a highly specialized patient population. Recognizes actual or potential problems and provides...
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Counseling, Resource Navigation, and Referral Service
- Conducts screening, triage, and bridge services to other internal or external resources, long-term assistance and/or specialty health care services as needed.
- Provides confidential on-site, one-on-one, or group counseling and/or referral services for employees experiencing work-related psychological challenges or...
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- Receive and rapidly triage and prioritize emergency and non-emergency telephone and radio calls for law enforcement and Facilities in a dynamic environment to determine appropriate action(s) to be taken.
- Maintain and monitor status of law enforcement field units and assign requests for emergency and non-emergency services to the appropriate unit(s) utilizing a computer-aided dispatch terminal and radio system.
- Effectively communicate with a variety of people with various educational, ethnic, sociocultural backgrounds, and identities.
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The Medical Director of Liver Transplant provides leadership for the OHSU liver transplant program in conjunction with the Surgical Director of Liver Transplant.
This position is responsible for the collaborative leadership of the OHSU Liver Transplant Program in conjunction with the Surgical Director of Liver Transplant. Specific duties include (1) organization and improvement of the clinical effort to assess patients for liver transplant and lead the effort in listing...
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- Assist with the admitting and discharge
- Obtain accurate vital signs and weight
- Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc.
- Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities...
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- Performs receiving, stocking, data entry, picking, delivery, and functions as necessary to ensure required daily tasks are completed on time, and sufficiently, to meet the customer’s needs for medical supplies and linen. Performs requirements of, and maintains compliance with, organizational guidelines and policies.
- Stocks and empties ScrubAvail dispensers, and empties chute rooms as necessary to ensure an accurate and adequate supply of scrubs and linen are available to meet customer needs.
- Performs preventive maintenance functions of the Pyxis/ParEx supply machines/areas as necessary to ensure accurate restocking and patient charging.
- Maintains a clean, safe, and efficient working environment;
- Shelves: ensures shelves are...
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- Performs receiving, stocking, data entry, picking, delivery, and functions as necessary to ensure required daily tasks are completed on time, and sufficiently, to meet the customer’s needs for medical supplies and linen. Performs requirements of, and maintains compliance with, organizational guidelines and policies.
- Stocks and empties ScrubAvail dispensers, and empties chute rooms as necessary to ensure an accurate and adequate supply of scrubs and linen are available to meet customer needs.
- Performs preventive maintenance functions of the Pyxis/ParEx supply machines/areas as necessary to ensure accurate restocking and patient charging.
- Maintains a clean, safe, and efficient working environment;
- Shelves: ensures shelves are...