Provides Safety Compliance Services - Receives phone calls and e-mails: responds or directs request to the appropriate individual or department  - Reviews new and existing workforce member information to identify appropriate risk categories, based on job responsibilities and OHSU’s policy on “Required Communicable Disease Screening, Testing, Immunizations and Training” policy - Administer Immunizations - Places and reads tuberculin skin tests (TST) - Performs N-95 respirator (mask) fit testing - Performs color vision screening when required for an individual’s job - Collects laboratory specimens to check immunity status, as needed, or in follow-up to a suspected exposure - Monitors refrigerator temperatures and performs other quality control measures  Direct Patient Care: - Performs care/treatment/counseling of employees in a manner which provides for employee privacy, confidentiality, physical and psychological well-being while conforming to Occupational Health policies - Conducts patient interviews for assessment of workplace injuries/illnesses, bloodborne pathogen and communicable disease exposures - Participates in developing, implementing, and evaluating employee care plans - Provides basic first aide as appropriate - Collects and records information regarding patient's physical and psychological condition; summarizes and presents information to the clinical team.   Documentation:  - Enters complete and accurate documentation into Occupational Health record system - Completes and/or coordinates completion of reports as required by state and federal agencies and the organization as it relates to OSHA, Worker's Compensation, Infection Control, Environment of Care. Program Support: - Participates in the planning and implementation of seasonal programs, such as the flu vaccination campaign, onboarding of new residents, health fairs, etc. - Designs and implement training programs to ensure employee safety - Monitors trends and causes of employee safety events and work with colleagues to identify areas of safety risk - Provides education and training to occupational health staff as necessary  Other: - Keeps abreast of current trends in occupational health screening and immunizations by reviewing journal articles or attending conferences/webinars - Assumes responsibility for own learning and professional development - Maintains license/certification through continuing education - Other duties as assigned

Hiring Bonus up to $10,000 DOE and Relocation Package Available. Must start by July 1, 2024 to qualify.$49.16-$78.18 per hour, based on RN Degree and level of experience   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN’s care delivery is consistent with the Oregon Nurse Practice Act, the American Nurses Association (ANA) Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, practitioner, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN’s engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, Learning Culture, and an Engaged Informed Culture.   Department Specific Responsibilities 1. The RN Coordinator works with the Providers to ensure that all baseline clinical information, both diagnostic and therapeutic, is gathered together in a systematic fashion prior to the patients visit.  S/he works to ensure that new patients are prepared for the testing, evaluation and potential outcome of the visits ahead of time. 2. The RN Coordinator collaborates with the Nurse Navigators, Team Coordinators, Care Coordinators and Managed Care Coordinators to ensure that all appropriate business-related information is gathered prior to the visit, authorizations have been obtained and pre-registration has taken place. 3. The RN Coordinator collaborates with multiple interdisciplinary teams to ensure timely and accurate care is provided to patients and their families. 4. The RN Coordinator may be called upon to assign tasks to team members after assessing patient needs, staff skills and resources. 5. The RN Coordinator collaborates with other members of the team to ensure that patient flow is expedited during clinical practice sessions. 6. The RN Coordinator ensures that Provider orders that result from the new patient visit are recorded and executed.  S/he also works to ensure that laboratory and other diagnostic findings are available to clinicians in a timely fashion after tests are performed.  S/he tracks the post visit flow information to ensure that plans of care are executed in a timely fashion. 7. The RN Coordinator ensures that when hospitalization is required; those patients and their family members understand prior to admission, what they can expect during the pre-hospitalization, hospital stay and post discharge period.  The RN Coordinator is expected to troubleshoot any problems that patients and their families may encounter in preparing for or during their hospital stay.   General Clinical/Patient Care 1. Identifies the needs of patients through observations of disease symptoms, emotional state, cultural and socioeconomic background and response to medical regimen and treatment.  Uses knowledge of the cognitive, physical, emotional and chronological maturation process.  Incorporates assessment of pain, nutritional and functional need. 2. Triages and responds or refers inquiries appropriately.  Recognizes and reports specific physical and emotional conditions/needs/concerns of the patients to appropriate members of the health care team.  Alerts Providers to unusual observations of patients to facilitate immediate attention e.g. respiratory distress. 3. Plans as appropriate for the needs of patients and uses knowledge of the cognitive, physical, emotional and chronological maturation process.  Collaborates with Providers and other members of the clinical support team in planning for the needs of the patients. 4. Provides individualized nursing care that responds to the needs of patients and demonstrates an understanding of the range of treatment required by patients. 5. Responds to the emotional needs of patients by demonstrating sensitivity to the emotional state of patients.  By developing a therapeutic relationship, the RNC will communicate to patients in an appropriate manner, utilizing assessment and professional problem solving to resolve conflict or barriers experience by the patient.   Refers to appropriate members of the health team indicated. 6. Assesses patient/family learning needs; including barriers to learning and the most effective teaching methods.  Implements patient teaching utilizing all available resources.   Inpatient Clinical Care 1. RN Coordinator will coordinate appointments and order planned admissions and communicate the plan to the inpatient staff to ensure optimal clinical outcomes. 2. RN Coordinator will work with the Nursing Manager and the service chief in development of protocol and pathway driven care for most common malignancies treated on the Hem/Onc service as well as key measures of quality of care for the Med Onc Service, including adherence to pathways. 3. RN Coordinator will work with the Nursing Manager and Clinical Director to periodically review key quality indicators.  On the basis of these reviews, RN Coordinator will assist the Nursing Manager and the Clinical Director in developing or modifying relevant processes of care to ensure continuous quality improvement.   Outpatient Clinical Care 1. Assesses patient/family status and needs both actual and potential according to established standards 2.  Educates patient/family on chemotherapy and plan of treatment as established by the Physician. 3. Coordinates and implements initiation of treatment plan of care. 4. Monitors, maintains and modifies the plan of care based on patient/family response to interventions. 5. Collaborates with call center staff and triage nurses to triages all patient calls; triages Provider calls and assists with communication when necessary.  Uses standing orders to manage patient care when appropriate triage. 6. Recognizes and effectively responds to emergencies.  Speaks with Providers directly in all emergency situations. 7. Assists with appropriate program placement if needed.  8. Acts as a patient advocate, preserving basic patients and family rights.  Provides support to patients and families. 9. Demonstrates knowledge of practice specific standards of care in actual performance. 10. Clarifies and accurately executes provider orders, per established protocol. 11. Recognizes ethical issues and takes appropriate action in the provision of care. 12. Maintains current knowledge of pharmacology and competency in modes of administration.  13. Collaborates with the support services based on patient and family needs (genetic counseling, social work, nutrition, ect.)

Hiring Bonus up to $10,000 DOE and Relocation Package Available. Must start by July 1, 2024 to qualify.$49.16-$78.18 per hour, based on RN Degree and level of experience   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN’s care delivery is consistent with the Oregon Nurse Practice Act, the American Nurses Association (ANA) Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, practitioner, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN’s engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, Learning Culture, and an Engaged Informed Culture.   Department Specific Responsibilities 1. The RN Coordinator works with the Providers to ensure that all baseline clinical information, both diagnostic and therapeutic, is gathered together in a systematic fashion prior to the patients visit.  S/he works to ensure that new patients are prepared for the testing, evaluation and potential outcome of the visits ahead of time. 2. The RN Coordinator collaborates with the Nurse Navigators, Team Coordinators, Care Coordinators and Managed Care Coordinators to ensure that all appropriate business-related information is gathered prior to the visit, authorizations have been obtained and pre-registration has taken place. 3. The RN Coordinator collaborates with multiple interdisciplinary teams to ensure timely and accurate care is provided to patients and their families. 4. The RN Coordinator may be called upon to assign tasks to team members after assessing patient needs, staff skills and resources. 5. The RN Coordinator collaborates with other members of the team to ensure that patient flow is expedited during clinical practice sessions. 6. The RN Coordinator ensures that Provider orders that result from the new patient visit are recorded and executed.  S/he also works to ensure that laboratory and other diagnostic findings are available to clinicians in a timely fashion after tests are performed.  S/he tracks the post visit flow information to ensure that plans of care are executed in a timely fashion. 7. The RN Coordinator ensures that when hospitalization is required; those patients and their family members understand prior to admission, what they can expect during the pre-hospitalization, hospital stay and post discharge period.  The RN Coordinator is expected to troubleshoot any problems that patients and their families may encounter in preparing for or during their hospital stay.   General Clinical/Patient Care 1. Identifies the needs of patients through observations of disease symptoms, emotional state, cultural and socioeconomic background and response to medical regimen and treatment.  Uses knowledge of the cognitive, physical, emotional and chronological maturation process.  Incorporates assessment of pain, nutritional and functional need. 2. Triages and responds or refers inquiries appropriately.  Recognizes and reports specific physical and emotional conditions/needs/concerns of the patients to appropriate members of the health care team.  Alerts Providers to unusual observations of patients to facilitate immediate attention e.g. respiratory distress. 3. Plans as appropriate for the needs of patients and uses knowledge of the cognitive, physical, emotional and chronological maturation process.  Collaborates with Providers and other members of the clinical support team in planning for the needs of the patients. 4. Provides individualized nursing care that responds to the needs of patients and demonstrates an understanding of the range of treatment required by patients. 5. Responds to the emotional needs of patients by demonstrating sensitivity to the emotional state of patients.  By developing a therapeutic relationship, the RNC will communicate to patients in an appropriate manner, utilizing assessment and professional problem solving to resolve conflict or barriers experience by the patient.   Refers to appropriate members of the health team indicated. 6. Assesses patient/family learning needs; including barriers to learning and the most effective teaching methods.  Implements patient teaching utilizing all available resources.   Inpatient Clinical Care 1. RN Coordinator will coordinate appointments and order planned admissions and communicate the plan to the inpatient staff to ensure optimal clinical outcomes. 2. RN Coordinator will work with the Nursing Manager and the service chief in development of protocol and pathway driven care for most common malignancies treated on the Hem/Onc service as well as key measures of quality of care for the Med Onc Service, including adherence to pathways. 3. RN Coordinator will work with the Nursing Manager and Clinical Director to periodically review key quality indicators.  On the basis of these reviews, RN Coordinator will assist the Nursing Manager and the Clinical Director in developing or modifying relevant processes of care to ensure continuous quality improvement.   Outpatient Clinical Care 1. Assesses patient/family status and needs both actual and potential according to established standards 2.  Educates patient/family on chemotherapy and plan of treatment as established by the Physician. 3. Coordinates and implements initiation of treatment plan of care. 4. Monitors, maintains and modifies the plan of care based on patient/family response to interventions. 5. Collaborates with call center staff and triage nurses to triages all patient calls; triages Provider calls and assists with communication when necessary.  Uses standing orders to manage patient care when appropriate triage. 6. Recognizes and effectively responds to emergencies.  Speaks with Providers directly in all emergency situations. 7. Assists with appropriate program placement if needed.  8. Acts as a patient advocate, preserving basic patients and family rights.  Provides support to patients and families. 9. Demonstrates knowledge of practice specific standards of care in actual performance. 10. Clarifies and accurately executes provider orders, per established protocol. 11. Recognizes ethical issues and takes appropriate action in the provision of care. 12. Maintains current knowledge of pharmacology and competency in modes of administration.  13. Collaborates with the support services based on patient and family needs (genetic counseling, social work, nutrition, ect.)

Radiologist support/Arranged Care - Assisting in provider communications, looking up studies in a variety of computer systems, assist referring physicians with radiologist coverage, assisting radiologists with outgoing phone calls to referring physicians. Assisting radiologist in getting referring physicians on line to report critical findings, assisting radiologists with getting outside images into EI, filling out CD upload form, tracking image status informing radiologist when in EI. Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors. Answering phone calls, looking up studies in a variety of computer systems, assist referring physicians with radiologist coverage. Scheduling Support for the Breast Center - Receives and distributes incoming mail and faxes to appropriate people - Routinely addresses physician and technical staff needs for clerical support in a courteous and expeditious manner. - Uses Radiology Information System and Hospital EMR (EPIC,) to maintain, enter, and retrieve patient information and medical records for appropriate uses. - Facilitates communication between all disciplines including contacting facilities requesting images and reports. - Print daily reports and sort for mailing and update Epic as needed - Print Daily Recall Letter and verify address. Edit in MRS as needed - Print out Short Term Recall Letters and verify address, if orders were placed. If not help contact referring for orders. - Outside Comparison Images; Contact facilities document and track encounters. Once images received in PACs transmit images to Radiologists reading station and add information into MRS. - Move between departments as needed for document and image pick up or drop off. Imaging Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary, in all modalities of Diagnostic Imaging Services. Maintains current information regarding schedules for resources and providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.). Facilitates care arrangements by scheduling PCU time, preops, PNC clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems.

Customer Service: - Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Arranged Care: - Obtains prior medical records and imaging studies if appropriate. Answer multi-line telephone, aid with clarifying orders, and notifying clinics of errors. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible. Mail information packets. Provide personal reminders to patients about upcoming appointments. Schedule patient appointments. Accurately assess what type of appointment is needed and with which breast specialist, and schedule correctly. Schedule all breast imaging appointments, including but not limited to mammography, ultrasound, MRI, and procedures. Prepare necessary paperwork and labels for both phlebotomy specimen collection and imaging exams. Verify orders using Epic. Obtain prior medical records and images if appropriate. Track requests for outside records to ensure receipt and processing prior to appointment. Arrange for digitizing of outside images (film and CD). Burn CD of images for patients or providers upon request. Return medical records and images as appropriate. Demonstrate ownership and authority for the tracking and maintenance of records. Point of Service Operations: - Greet patients and confirm that an appointment has been kept. Inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Verify and update the common data set on-line. Monitor patients waiting for services and follow-up with staff and management as necessary regarding delays. Explain and satisfy any necessary patient signature requirements. Demonstrates ownership and authority for the patient experience while in the waiting room and on the phone. Enrollment & Authorization: - Gather and/or verify patient information including demographics, insurance coverage, and financial status. Confirm patient eligibility for health care coverage and clarify any managed care arrangements. Verify appropriate accounts are active and associated with services to be received. Confirm authorizations for imaging procedures and laboratory studies. Enter all information accurately into OHSU databases or into the medical record when necessary. Follow up on pending authorizations until they are obtained.

Event Management - Manage the event reporting system: read PSIs on daily basis to identify individual harm and system concerns, conduct further analysis and facilitate completion of investigations and action planning as appropriate. - Share patient safety expertise to coach department leaders to investigate reported events that do not require investigation at a system level. - Lead and complete Root Cause Analyses, Case Reviews, and Failure Mode Effects and Criticality Analyses to identify systems concerns and identify action planning to mitigate risks. - Partner with Executive Leaders, Risk Management, and Patient Advocates to review findings from preventable harm event reviews. - Complete quality review for patient grievances received from the Patient Advocate Office and Insurance and other payors. - Conduct on-going and focused analyses with patient safety incidents to help identify priorities, improvement opportunities, trends, and improved performance Program Coordination - Work with the Patient Safety Program Manager to implement the Patient Safety Plan. - Serve as the facilitator of assigned projects and priority areas. - Develop dashboards and reports for Clinical and Hospital Departments, Safety Oversight and OMS committees, Patient Safety Review Committee, and the Administrative Team. - Extract data for internal/external reporting and provide data and analysis to Clinical and Hospital Departments, and Vizient PSO. Facilitate and/or lead complex initiatives and systematic changes to meet internal and external quality/safety validation - Utilize external databases and resources (Vizient, PSO, Oregon Patient Safety Commission, The Joint Commission, DNV) to benchmark performance and identify best/better practices - Act as the facilitator and/or content experts for projects that require bringing together diverse groups with multiple perspectives to develop a shared understanding of the issues that provide the basis for the identification of system changes. - Provide support and assistance for the implementation of system changes throughout the organization. - Continuously contribute to the effectivness of the OMS reporting process - Stay abreast of new trends and innovations in the leading safety initiatives relevant to OHSU. Education and Consultation - Develop, revise and provide education and training on patient safety to faculty, staff and clinical leaders - Provide expertise in the patient safety principles to support ongoing maturation of a culture of safety and just culture at OHSU - Present patient safety data and information at department and hospital committee/department meetings and orientations as requested.

Research and protocol administration: - Screens, recruits and retains subjects in clinical and translational research studies - Carries out study interventions and assessments, research subject visits, and data collection, including biologic samples. - Coordinates study activities with clinical units, Research Pharmacy, OCTRI, CEDAR, etc. as needed. - Performs electronic data entry and trial audits in study-specific databases and OHSU eCRIS. - Organizes and maintains study records. - Prepares and submits protocols, amendments, and continuing review documentation for IRB review. - Ensures compliance with all protocol and regulatory requirements and helps prepare required submissions and reports. - Assists with site initiation and monitoring visits and FDA audits as needed. - Reports adverse events, protocol deviations and other study problems to the PI or senior staff appropriately within GCP and HIPAA guidelines and institutional and sponsor requirements. Client Service: - Maintains a high level of professionalism and exhibits exceptional teamwork in dealing with customer contacts, including regular in-person meetings, telephone, and email communication

- Identification, recruitment, scheduling, payment, and counseling of prospective research subjects. Includes identification of candidates for research program, screening and enrollment of candidates, organization and scheduling of subject visits to the laboratory, and counseling and consent process for research project protocols. - Collection of data. Administers experimental protocols with human subjects, including assessment of pure tone thresholds, speech perception performance, working memory ability, distortion product otoacoustic emissions, acoustic reflexes, electrophysiology (auditory brainstem response and envelope following response), pupillometry, and administration of questionnaires.  Adheres to Internal Review Board protocols and assists Research Assistant with IRB regulatory paperwork, including continuing reviews and modifications. - Assistance with data processing and analysis and preparation of presentations and manuscripts. Statistical analysis and database update/management. Collaboration with Research Assistants, other Research Audiologists, and PI toward the identification and enrollment of study participants, completion of research projects, manuscripts, data management and interpretation, and grant application and preparation.

- Assist in supporting the daily function of the lab, including the purchase of laboratory supplies, monitoring supplies and maintaining all laboratory equipment, under the supervision of the PI. - Provide Core Services including sample prep, imaging, data analysis and data distribution.  - Prioritize and identify daily work activities to achieve objectives of the lab. - Maintain detailed records and standardized protocols for training, and of experimental procedures, data collection and analysis methods. - Use computer software to input, manage and distribute data for future analysis. - Maintain an accurate and detailed laboratory notebook of all experiments performed. Participate in lab meeting. - Generate data and research analysis for investigator's use in preparation of technical reports and publications. - Maintain laboratory compliance documentation for human, animal, biological and radiological work.   - Be familiar with lab safety infrastructure and ensure compliance with all safety regulations. - Interact with biosafety, chemical safety, and safety officers on behalf of the Principal Investigator.

Research scientist responsible for designing and performing experimental protocols that generate publication quality data. Skills related to immunohistochemistry and confocal microscopy, and a background in animal research work and/or immunology are preferred. Expertise with PCR and animal handling are also desired. Additional responsibilities include training new staff and interns on protocols and procedures. Highly motivated individuals with strong verbal and written communication skills, an interest working in a collaborative team environment, and who utilize innovative problem-solving to achieve scientific objectives are encouraged to apply. Position offers future opportunities for scientific collaboration, primary research, and manuscript authorship. The Division of Pulmonary and Critical Care Medicine provides expert care for patients with lung diseases and critically ill patients in our Intensive Care Units. We are committed to innovative research and exceptional education.   Read more about PCCM on our website: www.ohsu.edu/pccm Read more about the Asthma Research Lab at: www.OHSUAsthmaLab.org

Network Responsibilities and Coordination of Care: Responsibilities outlined in this section are specific where noted to the Cancer Network Members otherwise, the apply to all referring providers: - Serves as the Cancer Network's main point of contact for a set group of Network Member practices and their staff with regard to coordination of care at OHSU. This position will be responsible for key areas of the network. Triages Network inquires and referrals to appropriate OHSU contacts, particularly directing clinical calls to appropriate clinic RN or CMA, and follows up with Knight contact and Network Member to ensure OHSU "closes the loop" with each inquiry and referral. - As assigned and under the direction of the KCI Program Manager and serves as a liaison between referring providers, Network Members and Knight physicians, clinicians, PAS staff, and care coordinators in the medical practice to support community providers and patients throughout the cancer care continuum (prevention, screening, risk assessment, diagnosis, clinical trials, treatment, survivorship, and end of life care) as appropriate. - Ensure Network patients follow through with referrals to other specialties, labs, and diagnostic imaging through a review of patient records in OHSU Epic and through direct verbal and written communication with representatives from Network Member clinical teams and OHSU clinical and research teams. - Independently manages workload within service level agreement; Understanding and abiding by agreed-upon timelines, i.e. Network Members, Referral processing metrics (2/4 day) - Maintains a detailed tracking mechanism to track actions that require follow-up related to patient and referring office inquiries, referrals, records requests, etc. - Receive and make outgoing phone calls to patients, referring provider offices, or other medical facilities within or outside the Knight Cancer Network regarding new patient scheduling, inquiries regarding oncology- related research studies, and inquire. - Assess/coordinate patient and referring office scheduling requests utilizing standard work based on diagnosis, insurance coverage or lack thereof, and previous treatments. - Facilitate financial counselor review or consultation for patients without insurance or underinsured per standard - Triage medical treatment questions to the appropriate clinical parties via Epic. - Coordinate additional supportive appointments, such as labs, treatment, imaging, etc., with other OHSU departments and referring provider practices to achieve optimal care coordination for medical or financially fragile patients. Clinical Research: - Serves as a liaison between Network Members and Knight research teams to facilitate enrollment on and adherence to clinical - Coordinates with OHSU clinical research nurses/associates/faculty notification to community oncologists and a nurse at the practice when a patient is enrolled on a clinical - Directs Network Members to the OHSU faculty note and ensure the community practice team is aware of immediate next steps to occur in the community practice. - Notifies OHSU team if Network Member perceives any barriers and connects the clinical teams involved to resolve, assisting where relevant and within a non-clinical scope. Referral Processing: - Contact patients within 24hrs of receiving their referral to ensure patients are aware of their referral and understand next steps. This call will also be a time to ensure registration is complete and the patient is set up for MyChart. - Process incoming referrals that are faxed, emailed, or verbally given to the KCI department from the OHSU Intake Referral Center, Network Members or referrals directly faxed referrals to the KCI - Ensure that patient demographics are correct (i.e. address, contact numbers, PCP, referring provider, referred to provider ). - Create referral shell from faxed referral. Cross-reference referral matrix to identify what additional records, if needed, are required for medical review or appointment. - Request medical records, including but not limited to office notes, lab/imaging reports, etc. Enter orders for pathology review, and request images be pushed to the OHSU Imaging EMR. - Separate faxed referral into like categories and create a PDF packet of the medical records information to facilitate medical - Coordinate medical review with Nurse Navigator or Medical Provider - Request additional records or schedule additional appointments necessary to be done in coordination of a new visit, scheduling return office visits upon request. - Communicate with the referring office/ patient throughout the referral process from start to finish informing of delays or additional items needed prior to scheduling up to scheduling. Communication: - Works specifically with referring providers at assigned Network member sites to understand their preferences for communication about patients’ test results, treatment plan recommendations, and treatment progress. Manages those communications with the staff in OHSU medical/surgical practices, bringing concerns forward to leaders when unable to resolve service discrepancies. - Ensures referral and scheduling-related activities are transparent to the referring provider and patient at each step by initiating update calls/letters/faxes to either the patient or referring provider. - Works with OHSU research and clinical staff to agree on joint systems for tracking referred patients in the OHSU systems. Identifies existing or potential bottlenecks and works with research, clinical, and Network teams to create interventions to resolve. - Works with manager to track and identify existing or potential bottlenecks workload, deadlines, and priorities. Clearly communicate any issues that would result in overtime or out-of-scope requests from others.

Eligibility Verification, Pre-Authorization - Ensures that each high liability patient contact has a valid Epic referral attached to the appointment. - Ensures any services requiring pre-authorization are requested within established timeframes. Re-prioritizes resources when necessary to ensure metrics are met. - Ensures all eligibility verification and pre-authorization information is documented accurately in the Epic referral. - Reviews denials for lack of pre-authorization to attempt to resolve the issue. Recommends changes to processes to improve denial rates. Staff Development - Ensures that each employee demonstrates competencies in the workflows they are responsible for. - Provides cross training opportunities to promote growth and team flexibility. - Manages lead workers and ensures they receive training and development opportunities to manage their workloads more effectively. Department / Practice Communication and Management - Serves as the first line of communication with the practies/departments to answer questions and trouble shoot issues Quality Improvement - Performs quality assurance audits for employees. - Establishes goals for employees with the help of the manager. - Uses audits to improve staff education. - Conducts regular “in-service” trainings for staff based on audits. - Works with other Supervisors to ensure staff are held to the same standards. - Utilizes feedback from audits, practices/departments, and staff to design, create, and revise workflows to gain efficiencies and minimize financial risk with the support of the manager. Daily Huddles / Visual Boards - Performs daily huddles with staff to ensure they have what they need for the day, are aware of priorities and allows staff to surface issues. - Creates and maintains visual boards that demonstrate the performance of the team. - Rewards staff for meeting performance standards and uses boards to assist in process improvement. - Participates in Ambulatory OPEx initiatives as necessary. Uses lean tools to continuously improve.

- Oversee the program administration and iterative curriculum revision for the Education Scholars Program (ESP), in collaboration with the ESP Advisory Committee. - Lead annual ESP cohort recruitment and selection. - Recruit ESP capstone mentors and provide support to mentor families in completing capstone projects and presenting them annually at the Symposium on Educational Excellence. - Develop and implement an ESP program evaluation plan and identify outcomes of interest at 1, 3, and 5 years. - Participate in SoM committees and task forces related to faculty development, such as the Faculty Development Leaders Committee. - Incorporate recruitment and educational strategies that support diversity, equity, and inclusion. - Foster a community of practice for ESP participants, alumni, and faculty and work towards creating a digital space and in-person opportunities for community networking and collaboration. - Collaborate with the Office of Faculty Development team on other faculty development opportunities in the education mission.

Customer Service: Provide highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills.    Administrative support: Serve as assistant to Division faculty, Administrative Coordinator and Management. This position includes but is not limited to: Letter/Email formatting, Calendaring, significant travel arrangements and reimbursements. Assist division visitors, guests, volunteers, and applicants. Assists in recruitment and subsequent hospital credentialing; recredentialing, board certification document preparation for current faculty members, promotion and tenure documentation; monitor and track faculty CME, MOC and educational presentations as well as faculty professional development fund tracking. Assists Administrative Coordinator and Manager as back up during absences. Facilitate technology for meetings including WebEx, Teams, Teleconfrencing, projection and laptop needs and notetaking.    Telecommunications and PAS duties: Answer telephones and provide information and assistance to both internal and external customers. Accurately triage and document in Epic all phone calls from surgical oncology patients and deliver such information or requests promptly to the appropriate providers. Assist with patient care issues including phone calls and faxing. Schedule patient appointments in Epic using Department of Surgery scheduling protocol. Monitor general voice-mailboxes and return all calls by the end of the business day. Provide additional phone coverage for PAS during absences.  Operational/Division Support: Assists Division Manager with invoicing for outside contracts, account reconciliation.   Support of educations programs: Weekly preparation and facilitation of teaching or tumor board conferences as needed. transcription for monthly M&M conference into Qview, Planning, Coordination and Execution of Annual CME Educational conferences, Organization of weekly Gold Service teaching sessions. Resident welcome emails and resident handbook updates.  Other Duties as Assigned: Perform other duties as assigned to benefit the Surgical Oncology Division in accordance with OHSU policy governing this classification. 

Customer Service: Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, crisis management, standard complaint processing, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. Patient Access: Coordinate and schedule patient care appointments and managed care as directed by physician and/or nurse staff; Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail new patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into OHSU databases and /or into the medical record when necessary.  Proper use of OHSU forms and documentation required for all patients.  Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and OHSUMG best practices. Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  Initiates authorization requests for subsequent care. Enter all information accurately into OHSU databases and /or into the medical record when necessary.  Documents in EMR as trained by OHSU EPIC policy and procedures. Has understanding and knowledge on how to create referrals and appointment requests for all patients referred to DHC.  Has knowledge on how to schedule ancillary studies and referrals to other practices within OHSU Health Care system. Applies problem solving and negotiating skills in resolving patient concerns and problems. Follow up on pending authorizations until they are obtained.     Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, voicemails and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Other administrative duties as assigned. Answer all calls directed to the DHC. Schedule basic patient appointments over the phone. Process calls in a timely, polite, and professional manner. Follow DHC standard work to connect new patients to the appropriate scheduling teams. Supports C3 with call overflow and patient needs more appropriate for clinic staff to address.    File Uploading and Document Scanning: Use Media Manager software in Epic to upload documents into patient’s charts for current medical care or referral purposes.  Requires an extremely high level of attention to detail ensuring the correct records go into the patients chart. Maintain scanning through put in the Digestive Health Center; high volume of records processed daily to maintain accurate data in patients EMR.  Administrative/Integrated Care Duties: Provide administrative support to DHC Clinic Management. Order supplies, place computer access requests, arrange meetings, other duties as assigned. Continued Professional Development: Participate in appropriate educational activities that enhance general knowledge or ability to do assigned work; Attend staff meetings and other informational sessions; Read vendor documentation, trade publications, or other appropriate publications; interact with peers and other employees to receive and disseminate information.   Teamwork and Collaboration: Participates with team members in daily huddle discussing daily work for the team to align with OHSU service standards. Must have strong communication, listening skills and awareness of self.

The  Faculty Recruitment Coordinator at the Knight Cancer Institute  performs  a   variety   of   administrative activities delegated by the Knight Sr. HR Manager and Central and Administrative Leadership, amplifying the Knight Cancer Institute’s visibility as a destination employer and providing critical support to the Faculty Recruiter.   This role will carry out tasks that advance recruitment strategies forward which include program coordination, talent transaction support, recruiter assistance, candidate experience and communications, and ad hoc responsibilities.   Duties Include but are not limited to: - Recruitment Support & Candidate Experience - Supports Knight Cancer Institute Faculty Recruiter with programming and faculty recruitment administrative activities such as PDs, data cleanliness, offer letters, and more. - Represents OHSU Knight Cancer Institute at community events and faculty recruitment career fair activities, in person or virtual, as back-up or support for the Faculty Recruiter. - Identify opportunities to incorporate principles of diversity, equity, inclusion, belonging, and OHSU’s values into communications, job postings, and recruitment processes. - Provides faculty recruitment support to hiring managers or other HR team members with managing candidates in the applicant tracking system, creating offer letters for faculty new hires. - Provides administrative support to Faculty Recruiter and hiring managers, ie. scheduling meetings, interviews. - Conducts phone screens to support faculty recruiter, HR associates, and managers. - Day of coordinator and concierge for oncology faculty with the business administration teams to ensure premier service experience for candidates unless delegated to the administartive team. - Program Support - Supports outreach and the strategic faculty recruitment strategies as an admin for the HR and Marketing teams at the Knight Cancer Institute. - Either supports or manages various faculty recruitment programs to ensure success, such as administration, registration standards, confirming attendees, scheduling, and more. - Prepares informational documents and packets for candidates for an optimal candidate experience. - Recruitment Operations - Answer and triage recruitment inquiries from candidates, employees and hiring managers via email, phone and in person (when working in office). - Coordinates with other Associate sand OHSU Knight Embedded functions to manage shared mailboxes. - Processes new or replacement position requests from new request through posting ensuring everything is tracked and processed. - Participates in Knight Cancer Institute HR process improvements or other projects as assigned. - Distribute surveys and manage data collection to influence programs and process improvements to improve the recruitment experience internally and with candidates. - Ad hoc requests from HR team, Marketing team, or leadership. 

Critical Care, and Acute Care Surgery. The trauma, critical care and acute care surgeon shall be expected to perform clinical and basic science research. Duties will also include resident, fellow, student and staff teaching. This position requires undivided effort at the specified FTE. The general pattern of working hours will be set by the Head of the Division, but deviations from general patterns may be necessary to meet projected requirements. The ideal candidate would have the potential to achieve independent federal research funding.

The Hemostasis and Thrombosis Center is home to over 45 faculty and staff, engaged in the clinical, research, public health, outreach and education missions. The HTC is a multidisciplinary center, providing comprehensive care to adult, adolescent and pediatric patients.   This is a hybrid position that plays a vital role in coordinating and implementing the day-to-day managed care and copay assistance operations for The HTC Pharmacy. The Administrative Coordinator primarily works independently and serves as a communication link among pharmacy staff, clinic staff, clients, third-party payors, community providers, and medication manufacturers. This position is responsible for maintaining high levels of client satisfaction by providing quick turnaround in factor medication requests and ensuring financial stability through interactions with internal stakeholders, third-party payors, and manufacturers. Must use independent judgement in performing a variety of administrative and technical functions while maintaining high customer service standards.   Coordination - Coordinates and implements the entire administrative managed care and manufacturer copay assistance process for The HTC Pharmacy; creates insurance authorization request letters that include complex medical terminology; develops policy and procedure manuals; explains technical rules and policy regarding 340B and insurance navigation; participates in multidisciplinary huddles   Administrative Assignments– Completes benefit and eligibility verifications; completes routine and urgent prior-authorization requests; appeals denied authorization requests; maintains monthly expiring authorization reports and proactively initiates requests; explains copay assistance policies and procedures, and assists eligible clients with program application submission; develops detailed monthly reports to analyze utilization; coordinates and tracks patient assistance applications for uninsured clients; manages EPIC Inbasket pool, Outlook shared inbox messages, and incoming faxes.

- Coordinates and schedules clinic appointments and surgeries for the Division of Plastic Surgery.  Liaison between OHSU and our partner hospitals.  Uses their systems to schedule and coordinate surgeries between multiple locations outside of OHSU. Work from the clinic and surgery scheduling work queues to schedule patients for consultations, office visits, surgeries, and post op appointments. Maintains a master surgery schedule for both the OR and clinic procedures.  Schedules OR time with surgery scheduling office and schedules admitting reservations with the Hospital Admitting Office.  Coordinates pre-op needs with patients and physicians prior to surgery date.  Informs administrative and physician staff about prior authorizations and prepayments. Assist in gathering and/or verifying patient information including demographics, insurance coverage, and financial status.  Enter all information accurately into Epic.  Follow-up on pending authorizations for upcoming surgeries.  Arrange and order associated clinical, diagnostic, or laboratory services when necessary.  Direct patients to appropriate providers for other care issues.  Functions as liaison between Plastic Surgery and other Department of Surgery divisions and OHSU Departments – this involves coordinating the scheduling of surgery. - Obtains clinic referral / authorization and prior approvals for surgery as needed.  Screens incoming patient referrals and interviews the patient and/or patient representative (family member, referring physician, etc.) as needed.  Obtains all insurance and / or financial information prior to scheduling surgery date.  Counsels patient regarding the Division’s financial policies.  Assures that the appropriate waivers are signed.  Works closely with the primary care physician, clinic, and insurance company to obtain prior authorization.  Assures that appropriate ICD10 and CPT codes are input on the surgery-scheduling sheet as needed for prior authorization.  Acts as liaison between patient, clinic, and the insurance company. - Personnel Coordination: Assists manager with interviewing, hiring and training PAS trainees, specialists and floats for surgery scheduling. Orients new employees and arranges for training. Monitors timely completion of training requirements. Assists supervisor in preparation of Standard work SOPs and Job breakdown sheets. - Provides back-up/vacation coverage for the other PAS positions as needed (managed care, and surgery and clinic scheduling) - Other clerical, clinic, and office duties as assigned by the Manager or Division Manager. - Clinical Service Resource: Shares PAS expertise, especially pertaining to practice surgery coordination, to other division resources within the Department of Surgery and institution.  Serves as expert in iQue and Epic functionality and other integrated care coordination.

- Responsible for all processes involving checking in of patients prior to being seen by a clinical provider. This includes, but is not limited to, careful review of insurance and demographic information with each patient and recording changes within EPIC, verifying account status, authorization information and copay/prepay information with patient in EPIC, collects co-pays and payments, contacting managed care staff when discrepancies arise, notifying clinical staff when patients arrive, process check in paperwork in a timely fashion and makes it available to clinical staff as soon as it is complete, monitors how long patients are kept in waiting room and intervenes as necessary, as well as other responsibilities associated with efficient and effective checking in of patients.    - Responsible for all processes involved in the checking out of patients after being seen by a clinical provider. This includes, but is not limited to, scheduling return appointments, assisting in scheduling of ancillary tests as requested by providers, collect all fee tickets for each day, contact managed care staff when information is missing that is needed to process fee tickets, instruct patients on disability form process, and other responsibilities that may be associated with this position. Enters balances/copays paid into the database.   - Assist in referral processing and scheduling. This includes verifying insurance and eligibility, requesting MCC to initiate authorizations for outpatient visits, educating patients about pre pay amounts, monitoring provider schedules, scheduling appointments for new and return patients and other duties as assigned. Processing of faxes and incoming referrals to ensure they get scheduled with appropriate provider. - Answering phones for the main clinic scheduling line.  Scheduling appointments, confirming calls, taking messages, triaging and routing calls as appropriate. - All responsibilities must be carried out in an ethical and professional manner with a high level of attention to detail. This position/employee should report potential compliance problems using the reporting processes as outlined in the Code of Conduct manual. This position/employee should be a model of ethical and appropriate behavior for other departmental personnel and should exhibit professional standards, comply with OHSU policy and procedures and maintain personal integrity at all times. Participation in compliance and procedural training programs is expected. It is expected that this position/employee comply with the Code of Conduct, OHSU and departmental policies & procedures, applicable rules, regulations, etc.