Patient Care: Provides direct care to the patient as required for meal service including: providing the menu, taking the patient’s meal order using a portable electronic device, confirms the items ordered are consistent with the prescribed diet, and checks the medical record for CBG orders or medications that need to be timed with food intake. Assists with assembling meals in the kitchen (at CHH2), delivers the meal, and ensures patients are ready for meal with over-bed table cleared. Checks for tray accuracy when delivering trays and is alert for items left on trays (glasses, dentures, paperwork). Removes soiled meal tray from the room and documents intake in the medical record. Orders product and maintains nourishment room inventory using FIFO, demonstrates competency in specific skills and follows established protocols including: uses two patient identifiers; uses hand sanitizer between patient contacts; recognizes and responds to emergent situations; documents according to established policies and procedures including: patient intakes and calorie count data in Epic on the computer, converts weights and measures for food items for calorie count data, coordinates care and/or services with other team members including: alerts dietitians and dietetic technicians to patients’ needs and arranges for snacks as appropriate, notifies nursing and other professional staff of patient needs when out of the Meal Service Associate scope of practice, communicates in a respectful, caring and non-judgmental manner, reinforces nutritional teaching and counseling which is supportive and/or restorative of health, assumes responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems, incorporates quality improvement practices into performance, incorporates the principles of OHSU’s Mission Statement into performance, supports patient and family centered care across the continuum through service coordination, adheres to HIPPA and confidentiality guidelines, and adheres to the OHSU Code of Conduct. Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics: - Carries out job responsibilities in an ethical, effective and professional manner. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Models ethical and appropriate behavior, professional standards, compliance, and personal integrity. - Participates in training programs. - Understands and complies with OHSU and departmental policies and procedures, applicable rules and regulations.   Hospitality: Fulfills responsibility to organization through performance that promotes the service excellence philosophy; provides outstanding care to patients including: immediate service recovery; listens and responds to patients’ needs including unspoken or subtle requests; completes patient surveys as needed.    Clerical: Keeps list of patients for assigned floor(s), checks diets on the food and nutrition list with the list on the care unit(s), keeps communication log(s) current, orders par stock, records food intakes, fluid intakes, and calorie count information in the EPIC system. Uses tray monitor on electronic mobile device to promote trays after meal is delivered to patient in a timely manner.   Food Preparation: Heats food for patients as needed and makes coffee for the unit.   Sanitation: Puts frozen and refrigerated stock away quickly, stocks non-perishables, picks up trays from meals and puts into soiled tray cart, cleans nourishment room and equipment, refrigerator, freezer and other storage areas. Practices FIFO when restocking nourishment room.   Sustainability: Supports sustainability efforts of Food & Nutrition Services by participating fully in the recycling programs.   Waste Prevention: Prevents waste by assisting patients to get what they want, using oldest first (FIFO), and preparing only what is needed. Demonstrates fiscal accountability and the effective use of resources.

OPERATIONS MANAGEMENT Manages the adult clinical operations at University Hospital in a cost-effective manner, directing day-to-day operations of a 24/7 facility, delegating responsibility and authority for providing services.   SUPERVISION OF STAFF Recruits, hires, trains, develops, schedules, and supervises assigned staff; develops performance standards; conducts performance appraisals (PE), and recommends salary increases consistent with Hospital policy and procedures.   PROGRAM DESIGN & DEVELOPMENT Development of programs, strategies, facilities and systems for service improvement or expansion in inpatient clinical services.   PROCESS/SERVICE MONITORING Determines, coordinates/delegates, and schedules appropriate assignment of staff to meet workload demands, assuring adequate resources are available. Maintains practice standards, compliance, and accreditation standards and applicable laws and regulations.   PROCESS IMPROVEMENT Develops new and improved clinical services through constant evaluation and innovation. Continuously improving services to meet patient and provider needs.   DEPARTMENTAL INTERDISCIPLINARY COORDINATION Coordinates services in assigned areas with other Pharmacy areas, nursing areas, other Hospital departments, and external agencies to facilitate continuity of care.   TEACHING Coordinates the education and training of pharmacy students and residents as applicable; serves as department coordinator for student rotations.

Project Coordination:  - Review program proposals and determine scope and diversity of involvement, training and resources needed, necessary contacts and administrative actions. Evaluate existing methods and procedures of team, and modifies as necessary to accomplish program goals. Identify potential difficulties and determine proper mitigation tactics. - Inform interested groups and individuals of project coordination progress. - Evaluate financial feasibility of programs, including potential revenue and expense and/or opportunities for downstream financial or reputational benefits (i.e., patient recruitment/satisfaction/retention, donor engagement, strategic partnerships). May seek funding to support offerings through fee-for-service, grants, sponsorship opportunities, and community partnerships. Customer Service:  - Communicate with program participants, including internal units, private businesses and organizations, special interest groups, local communities, and the public to seek cooperation and input. - Coordinate meetings or hearings to gather input and meet procedural requirements. - Develop and maintain connections and partnerships throughout OHSU and the community to maximize strategic alliances and achieve mission and vision.  - Coordinate with the CWH Director, Administrators, OHSU marketing and communications, faculty leadership, and others to identify needs and potential programs. - Develop, implement, market, and manage offerings (including classes, lectures, conferences and other activities). Quantify return on investment of educational/outreach offerings. - Participate in trainings as necessary to improve and expand educational program offerings. Project Management:   - Identify resources and administrative steps needed for project completion. - Develop project plan in consultation with appropriate participants. - Initiate project and coordinate steps to ensure participation of appropriate interested individuals and groups. Coordinate the draft, edit and distribution of a variety of project documents. Plan and coordinate meetings, including the drafting of agendas and taking minutes. - Coordinate and implement projects, including resource management (printing, professional photography and/or product ordering), communication with relevant staff for information and/or review of materials, and identification of appropriate methods of delivery and channels. Project Monitoring: - Monitor project status to ensure progress toward completion and required procedural steps are completed fully and timely.  - Inform interested groups and individuals of project progress. - Ensure that project output is appropriate. Close file upon project completion and review records to ensure documentation is appropriate and complete. - Oversee and implement special events as requested (examples – National Women’s Health Week events, donor events such as the Circle of Giving Salons/Granting Day, other events for stakeholders and partners, etc.).  - Coordinate with stakeholders as necessary in response to changes or unexpected developments. - Evaluate success of program upon project completion based on program proposal (key performance indicators) and determine the program’s future in alignment and under the direction of the CWH Director. - Identify additional volunteer needs through communication with CWH staff.

- Food Service Activities: May serve food items on the serving line; portions food items for trays according to each diet; some employees may be assigned the role of checking trays to be sure staff members accurately follow diet; pours juice, coffee, and other drinks; wraps utensils and places on trays; microwaves specified food items; records tray count; maintains adequate supplies of dishes, cups, flatware, and napkins for the serving line and setting up and refilling condiments, dispensers, and food pans; communicates with cook on line replenishment. - Food Preparation: Prepares simple foods according to standardized menus, recipes, or verbal instructions given by supervisor; makes salads, dressings, gelatin, toast, or sandwiches; grills sandwiches, pancakes, eggs, french toast, and hashbrowns and toast; cleans, cuts, and chops vegetables and fruits; slices meats, cheeses, and breads; cuts desserts; adjusts recipe quantities to eliminate excessive waste of food products; prepares formula and tube feeding; fills drink machines, mixes beverages, makes coffee, and prepares sack lunches or snacks; uses various types of commercial kitchen equipment such as mixers, slicers, and choppers; prepares simple desserts such as pudding, cobbler, and loaf cakes; slices and wraps bread and other baked items; checks for proper temperature of prepared foods with thermometer; observes food to be sure it is visually appealing and of high quality. - Sanitation Activities: Cleans sinks, counters, fountains, and serving area; sweeps and mops floors; wipes spills; collects and removes trash; replaces trash-can liners; washes trays and carts; sorts and stacks dishes, glasses, and utensils; wash dishes, pots, and pans; fill and empty dishwasher; stack clean dishware; and clean coffee pots, blenders, pop machine dispensers, ice 9101A Page 2 of 2 Effective 4/2003; revised 8/2009; revised 5/2021 cream maker, hot chocolate machines, and other commercial equipment; clean delivery vehicles and carts. - Miscellaneous: May instruct and provide assistance to students and/or other food service workers in food preparing, distributing, and cleaning; responds to questions, compliments, or complaints concerning the food or service from customers; assists staff members with special meal functions by setting and decorating tables; transport food supplies and meals using a variety of carts and vehicles

1.  Cleaning and Decontamination:  sorts, cleans, and decontaminates soiled instruments by utilizing proper manual and mechanical techniques.  cleans and decontaminates medical equipment as needed.  May operate Immediate-Use-Steam-Sterilizers (IUSS) according to standards of practice and maintains sterility assurance at all times, including transport of sterile instruments to the Operating Rooms under strict sterile conditions. 2.  Staging, Inspection, Assembly and Packaging of Instruments:  Sorts clean instrument sets by type.  Inspects and tests them for proper function.  Assembles them according to quantity based on a count sheet.  Packages or places them in a rigid container for sterilization. 3.  Inventory Control and Distribution:  Checks stock of supplies on an ongoing basis to ensure sufficient inventory.  Maintains inventory records.  Maintains computer-based record of instrument sets decontaminated, assembled, dispensed, and to whom.  Restocks specialty carts for the Operating Rooms.  Practices the First In-First-Out (FIFO) method of stocking and distributing supplies.  Answers all Operating Room calls for supplies and instrument sets.  Transports and picks up sterile and non-sterile instruments.  Picks case carts for all Operating Room cases, including supplies and sterile instruments and other items based on a surgeon's procedure card. 4.  Miscellaneous:  May function in the role of a Materials Assistant or Operating Room care support, including maintaining their inventory.

QUALITY ASSURANCE (QA) Maintains current knowledge of AOPO, UNOS, and CMS regulations as pertain to Organ Procurement Organizations Conducts routine quality assurance activities, as follows: •   Performs reviews of organ donor case documentation for regulatory compliance •   Maintains access to electronic medical records with local donor hospitals •   Completes organ donor case documentation responsibilities for results received following organ recovery •   Executes reports identifying potential late or missed organ donor referrals and communicates findings to Hospital Development for follow-up •   Identifies, logs, tracks, and performs root cause analysis on internal process errors and assists with development of preventive action plans. •   Demonstrates problem solving, leadership, conflict management, and team building skills in order to ensure a productive team environment   QUALITY IMPROVEMENT •   Assists manager in development or revisions of quality plan •   Works with staff member from all departments to identify areas where services might be improved •   Uses Quality Improvement techniques (e.g. PDSA, lean, 6-sigma, root cause analysis) to contribute to development of performance improvement projects as assigned by manager   RISK MANAGEMENT •   Assists in maintaining and revising the compliance policies and practices for Cascade Life Alliance. •   May perform as a liaison with other organ procurement organizations to collaborate in activities relating to quality assurance/risk management issues. •   May report and perform mitigating actions in response to adverse events.   OTHER RESPONSIBILITIES (AS ASSIGNED) •   Assists with development and implementation of new protocols and policies as assigned by manager •   May review staff training to ensure compliance with policies and staff development •   May assist in preparation of educational materials for software and regulatory updates •   Projects or other duties as assigned by manager  

- Food Service Activities: May serve food items on the serving line; portions food items for trays according to each diet; some employees may be assigned the role of checking trays to be sure staff members accurately follow diet; pours juice, coffee, and other drinks; wraps utensils and places on trays; microwaves specified food items; records tray count; maintains adequate supplies of dishes, cups, flatware, and napkins for the serving line and setting up and refilling condiments, dispensers, and food pans; communicates with cook on line replenishment. - Food Preparation: Prepares simple foods according to standardized menus, recipes, or verbal instructions given by supervisor; makes salads, dressings, gelatin, toast, or sandwiches; grills sandwiches, pancakes, eggs, french toast, and hashbrowns and toast; cleans, cuts, and chops vegetables and fruits; slices meats, cheeses, and breads; cuts desserts; adjusts recipe quantities to eliminate excessive waste of food products; prepares formula and tube feeding; fills drink machines, mixes beverages, makes coffee, and prepares sack lunches or snacks; uses various types of commercial kitchen equipment such as mixers, slicers, and choppers; prepares simple desserts such as pudding, cobbler, and loaf cakes; slices and wraps bread and other baked items; checks for proper temperature of prepared foods with thermometer; observes food to be sure it is visually appealing and of high quality. - Sanitation Activities: Cleans sinks, counters, fountains, and serving area; sweeps and mops floors; wipes spills; collects and removes trash; replaces trash-can liners; washes trays and carts; sorts and stacks dishes, glasses, and utensils; wash dishes, pots, and pans; fill and empty dishwasher; stack clean dishware; and clean coffee pots, blenders, pop machine dispensers, ice 9101A Page 2 of 2 Effective 4/2003; revised 8/2009; revised 5/2021 cream maker, hot chocolate machines, and other commercial equipment; clean delivery vehicles and carts. - Miscellaneous: May instruct and provide assistance to students and/or other food service workers in food preparing, distributing, and cleaning; responds to questions, compliments, or complaints concerning the food or service from customers; assists staff members with special meal functions by setting and decorating tables; transport food supplies and meals using a variety of carts and vehicles

1) Provide Clinical Support: - Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)  - Perform Respirator Mask Fit Testing and reading negative PPD results  - Support providers during procedures but not able to perform independent clinical functions such as dressing removal/application, suture/staple removal, apply topical medications, etc.  - Check expiration dates for medications/supplies  - Turn over rooms/cleaning/stocking  - Perform Sentact duties/compliance  2) Provide Administrative Support: - Cross train in PAS Specialist duties such as answering phones and scheduling in a department that provides multiple services for many providers, all with different scheduling needs and requirements.  Will cover lunch breaks and other coverage gaps. - Process incoming/outgoing faxes, mail, Inbasket messages - Uses Microsoft Office such as Outlook, Teams, Word, Excel - High-level clerical and project support including data entry - Works closely with Compliance Specialist to coordinate pre-entrance and annual immunization tracking, data entry and mobile compliance events. - Attend Staff Meetings and Huddles 3) Provide High-Quality Patient Experience and Customer Service  - Provides excellent customer service by updating patients on delays, answering phones, answering patient questions about services - Addresses in-the-moment patient needs as directed  - Maintains clean, safe, and orderly environment for patients, family, and clinical personnel  4) Engage in Professional Development and Teamwork  - Uses consistent, professional communication with team members  - Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills  - Receptive to feedback and coaching  - Successfully completes the required initial training and core competency assessment before or during the trial service period  - Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment 

This position works in the capacity of a Board Certified Laryngology Surgeon within the Department. It is and expectation that the faculty member participate in clinical and surgical activities and take fair share of call on nights, weekends, and holidays.   OHSU is a teaching facility and this faculty member will be expected to teach medical students and residents in the clinical setting as well as through assigned lectures to be given during the course of the year. Teaching assignments will come from the Director of Education.

- Examine and assess patient's condition to best determine therapeutic modality for their condition.  - Perform a full range of therapeutic massage modalities to patients in DCH. - Document therapy in Epic. - Must maintain a general knowledge of massage therapy coding requirements.  - Complete notes and maintain accurate documentation of treatment after each visit.  - Maintain HIPPA compliance. - Present lectures on current literature regarding therapeutic benefits of massage therapy and pain management to DCH staff and clinical providers.  - Prepare other educational materials for DCH staff and patients. - Provide patients and their parents with guidance and information about techniques for postural improvement, and stretching, strengthening and relaxation exercises

The CTO Contracts Coordinator (CCC) edits, negotiates, and manages the execution of contracts related to industry supported clinical trials.  The CCC also functions as the principal organizational contact within the Oregon Health & Science University (OHSU) Clinical Trials Office (CTO), performing intake, triage and distribution of received contracts, queries and other information to the appropriate parties.  One of the main roles of this position is to seek opportunities to improve contracting processes as well as improve customer service. Meeting compliance is one of the main responsibilities for the position of the CCC, including compliance to OHSU Policy, Procedures, Legal, Risk Management, and state and federal regulations and negotiating these, where required, with corporate sponsors.  Under the guidance of management/senior staff and the utilization of their paralegal experience or education, the CCC negotiates and develops basic contracts related to industry supported clinical trials between OHSU and outside entities using extensive knowledge of applicable OHSU policy, Federal, State, County, District, City and public laws, codes, statutes, regulations, guidelines and requirements that are mandatory in order to translate program requirements into contract terms in consultation with OHSU Legal , Office of Proposal and Award Management (OPAM), Technology Transfer, the industry sponsor, the principal investigator and his/her department, and other departments and offices at OHSU where appropriate.  The CCC may be required to negotiate any aspect of a contract and will typically focus on confidentiality agreements, amendments to existing agreements, and other contracts, as appropriate and assigned.  Ensures that contract terms are consistent with OHSU policy, practicable, and in the best interest of the principal investigator and OHSU. The CCC verifies necessary internal prior approvals, including Dean, Department Chair, Clinical Trial Management System (eCRIS) and Institutional Review Board (IRB) approvals, as applicable. The CCC safeguards the integrity of contract administration by exercising legal and risk management practices, adds value within contract language, and protects OHSU from financial losses due to adverse legal action or risk irregularities.

1.  Medical Laboratory Science Bench Duties - Perform routine lab testing; accurately record results and interpretations by computer entry and/or legibly in writing. - Use lab instruments, supplies and equipment responsibly and according to lab and manufacturer's guidelines and Transfusion Service procedures. - Perform complex serologic testing to resolve problems encountered in routine testing, accurately record results and interpretations. Obtain consult to resolve issues. Recognize incorrect or unusual blood product orders and take steps to modify the order after consult with patient physician or Transfusion Service medical staff or resident. - Maintain and manage an adequate inventory of perishable blood products and ensure that excessive wastage does not occur. - Choose appropriate blood products for patients based on urgency of need, available inventory, lab results, and therapeutic requirements. - Prepare blood components; document preparation, and label correctly. - Sign in blood products received from Red Cross with appropriate documentation. Issue and receive blood products to and from patient care areas. - Document transactions involving blood products correctly and legibly, i.e., receive/issue documentation; verbal orders; and orders placed with Red Cross, etc. - Follow established policies and procedures, but also have knowledge and authority to modify in special situations; bring these to the attention of the Technical Coordinator, Manager, or Medical Director. Seek guidance from or notify the Technical Coordinator, Manager, Medical Director, or Resident, when appropriate. - Train new personnel and mentor personnel in Transfusion Service procedures and policies while promoting excellent customer service, communication and teamwork. - Guide, instruct, and evaluate Medical Technician and Medical Laboratory Scientist students. - Ensure department specific turn-around times are met for tests, products and services.   2.  Quality Control Monitoring, Maintenance and Review - Perform Quality control, periodic maintenance and Proficiency Testing as assigned. - Perform and document maintenance of analyzers, blood storage and other equipment. - Troubleshoot equipment and interact with vendors, as needed. - Participate in departmental Quality Monitoring/Improvement processes. Recognize and document variations, errors, and accidents.  - Document proper temperature of blood products in transit from hospital to hospital, and internally at OHSU. - Inspect blood products for appropriate appearance. Organize, check for accuracy, and report blood product usage statistics as assigned. - Maintain inventory of supplies and ordering; alert Technical Coordinator or Manager when supplies are low in a timely manner. - Accurately bill blood products and testing, and record audit trail of product use in compliance with regulatory and accrediting requirements.   3.  Departmental Personnel Duties - Adhere to Pathology Infection Control Policy. Maintain safety and cleanliness of lab space and instruments. Follow established infection control policies, fire safety, and precautions for blood born pathogens. - Communicate effectively in a professional manner with co-workers, other hospital medical and nursing staff, and Red Cross Blood Center staff. - Promote excellent teamwork and customer service for all hospital personnel. Answer telephone queries correctly, courteously, and promptly; refer questions when appropriate. - Maintain a professional demeanor with customers and fellow staff. Recognize opportunities to improve services and actively participate in suggesting, planning, and monitoring solutions. - Adhere to attendance policy: report to department on time at scheduled beginning of shift, do not leave before scheduled end of shift without first checking with Technical Coordinator or Manager; remain in area; do not abuse break or meal time allotments; record time worked accurately; clock in and out on Transfusion Service phone. - Attend and participate in staff meetings. - Participate in training programs. - In addition to scheduled working hours, this position may require the employee to work weekends, after hours and holidays. - Monitor fellow employee performance. Provide Manager with peer review feedback, if - Complete other duties and special projects assigned by the Technical Coordinator, Manager, or Medical Director. - Carry out job responsibilities in an ethical, responsible, honest, effective, and professional manner.

- Subject Management: Identify potential subjects for study; assist PI in the identification and eligibility of new subjects; schedule, order, and communicate assessments and appointments; assist with informed consent process and ensure accurate completion of appropriate forms and documentation. Coordinate and record payments to study participants. - Protocol Management: Perform pre-screening and enrollment supporting activities as appropriate; work with study monitors to ensure compliance and quality; ensure adherence to protocol and regulations. - Documentation: Maintain records of study results and study participants; review patient questionnaires for completeness. - Specimen Processing: Assist with or perform tear fluid collection via Schirmer strips using sterile technique.  Store samples properly and transfer to research lab. - Communication: Ensure all internal parties are aware of required study activities to include: investigators, study participants, research teams, ancillary services; Facilitate effective communication with sponsor for resolution of questions and issues, enrollment reports, may facilitate team meetings; involvement in setting meeting agenda. - Data management and ordering: Assist with collection and transcription of all source data into study databases in a timely and high quality manner. Will need to manage and order lab supplies needed for study. - Regulatory:Regulatory submissions including IRB. May assist or participate with other regulatory requirements at the request of the manager with assistance as needed. - This position description may not include all duties of this position and additional duties may be added at the direction of Sue Aicher, Ph.D. or Richard Stutzman, M.D. - Compliance expectation:  Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics.  Carry out job responsibilities in an ethical, effective, and professional manner.  Report potential compliance problems using the reporting processes as outlined in the Code of Conduct. Model ethical and appropriate behavior, professional standards, compliance, and personal integrity.  Understand and comply with the Code of Conduct, OHSU and departmental policies and procedures, applicable rules, regulations, etc.  Adheres to all Casey Eye Institute Service Excellence standards and expectations and attends all related mandatory training programs.

The duties of this position are in support of the mission and goals of Cascade Life Alliance (CLA). These include ensuring effective communication, education and collaboration with donor families, physicians, and hospital staff regarding the organ donation process and the facilitation of a multi-disciplinary approach for the authorization process. Responsibilities also include providing end-of life care and support to donor families, support of hospital partners and clinical colleagues during case activity to ensure a smooth donation process.     Requires confidence and comfort to address challenging face-to-face situations in a critical care (ICU) setting. Must be equipped to navigate and trouble shoot dynamic environments with constantly changing key stakeholders.   Ability to simultaneously develop rapport quickly and collaborate with teammates, balance care needs of acutely grieving families and ensure a successful donation process. Clear ability to set and maintain healthy professional boundaries with families often experiencing trauma or complicated grief Focuses on creating a positive donation culture and ensuring best practices for organ donation within our Donation Service Area (DSA) hospitals.   This position requires extensive on-call responsibilities, travel within our DSA, and the ability to work long hours.   Crisis intervention skills and a demonstrated ability to discern between grief issues and other life issues that merit referral to other resources as -   On-Site Donation Advocacy and Family Support: - Rotates 24-hour call responsibilities with team of Donation & Family Advocates - Provides extensive bereavement support and assistance to families of potential donors through sensitive and respectful consideration of culture, beliefs and grief process. - Collaboratively assesses appropriate timing to educate potential donor's next-of-kin (NOK) about donation options, status of donor designation, or opportunity to authorize donation - Facilitates authorization or disclosure (first-person authorization) with legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor. - Provides on-going support and guidance to donor family throughout the duration of the case including connecting family to appropriate hospital, community, and social resources - Works with the Organ Procurement Coordinator (OPC) as needed during the donation case. - Completes accurate and timely documentation of donation related activities, including but not limited to post-donation family and professional outcome feedback. Donation Advocacy and Hospital Support: - Ensures effective communication, process coordination and collaboration with hospital partner nurses and physicians, CLA colleagues and administration, and partner agencies. - Maintains current understanding of individual hospital cultures, policies and best practices. - Serves as an in-person consultant, educator and content expert to healthcare partners for duration of call shift and case activity. Responsible for onsite/real time troubleshooting, problem solving and relationship building. - Coordinates accurate and timely feedback with the hospital development department to ensure continued collaboration and successful interactions with hospital partners. Department Support, Education and Collaboration: - Maintains awareness of current active referrals and pending case activity - Collaborates extensively with family aftercare, to support the program and to ensure a smooth transition from hospital family care to the aftercare program. - Supports hospital development team in the participation of post-case reviews, hospital new employee orientation lectures, and task force committee presentations. Assists in the the development of annual account strategic planning. - Collaborates with OPC colleagues, Family Support Manager and Clinical Manager to serve as a content expert for presentation of case reviews and education opportunities to entire CLA staff. - Participates in departmental on-going education opportunities, and serves as a support resource in the onboarding of new Family Advocate and OPC staff after successful onboarding. - Maintains current knowledge and understanding of best practices in the donation and transplantation industry.   

The Dental Assistant - Advanced, under the supervision of a licensed dentist, provides chair side assistance to dentists, dental or graduate students, interns and residents, dental hygienists, or dental technicians. Some employees in this class perform clinical support duties such as appointment scheduling, billing, and maintaining patient records - Dental Assisting. Under the supervision of a dentist, provides chair side dental support to dentists, dental students, or dental hygienists. Prepares work station, instruments, and materials, and escorts patient to the work station. Provides 4 and 6-handed dental assistance support for OHSU dental practices. Retracts a patient's cheek, tongue, or other parts of tissues during a dental operation. Assists with the placement or removal of a rubber dam and accessories used for its placement and retention as directed by the dentist. Uses vacuum devices, compressed air, mouthwashes, and water to remove debris accumulated during operative processes. Prepares amalgams and adhesives. Reviews pre and post-operative instructions with patients. Sterilizes and wraps instruments and cleans work station between patients. Maintains operatory equipment. Exposes radiographs for dental diagnostic purposes. Instructs individuals in oral hygiene techniques and preventative procedures, which may include desensitizing agents. Ensures work areas are stocked and ready for patient care. - Advanced Specialty Dental Assisting Functions: Advanced Specialties may require assistance in post-operative care, such as remove post-extraction and surgical dressings and sutures; IV sedation set up for patients requiring sedation; checks and ensure readiness of surgical aspirating equipment, nitrous oxide-oxygen unit and accessories and emergency kits; monitoring sedated patients for vital signs and instructing person accompanying patient regarding care of sedated patients. Advance Specialties may include assisting procedures that require the use of a dental microscope; or assistance with removal of orthodontic bands, brackets, attachments, bonding material and cement; fitting or recementing orthodontic bands; placing/removing orthodontic separators; preparing teeth and positioning orthodontic appliances for bonding; fitting/adjusting headgear; removing/replacing orthodontic wires including ligation; and cutting archwires. - Dental Laboratory Functions. Pouring, trimming and scanning of models, soft denture relines, and fabrication of 6392A Page 2 of 2 Effective 4/2003 Updated 1/19/21 interim prosthesis or another oral appliance. Use and maintenance of equipment for fabrication of prostheses or other oral appliances. Fabrication of patient take home products. - Educational Support. Provides support to dental students in techniques of four handed dentistry and use of chair side dental assistant. Reinforces aseptic techniques, posture, chair positions, instrument exchange, use of dental materials and efficient operatory set up. Explains and demonstrates equipment care. Evaluates dental students for infection control compliance. Match students with clinic partners which might include patient assignments. - Clinical Support and Administrative Functions. Under dentist's supervision, Document in the EHR including medical health history information, examination findings or treatment procedures and other pertinent patient care information. Enter, progress and complete treatments. Schedule, plan and confirm patient appointments and recalls. Clerical duties related to patient status updates. Review and obtain patient signature for consent and other clinic procedural compliance forms. Ensure notes, codes, and referrals are completed in patient record. Clerical duties needed to ensure clinic function. Supply order coordination. May also need to rotate schedule coverage for clinics and ORs. May also include daily huddles and coordination with providers for daily readiness and best practice patient care.

- Business Intelligence: Supports maintenance of the production database, the organ donor EMR replication database, and UNOS data systems using SSIS/ETL procedures and SQL. Uses various types of Business Intelligence software including, but not limited to, Tableau, Power BI, Crystal Reports, and SSRS. Assists in development of plans for emergency situations including testing, downtime, data breaches, and recovery activities/strategies of the database. - Programming: Gathers data into observations that help drive improvement initiatives through visualizations, KPIs, and education. Uses soft skills, analytical thinking, and database knowledge to inform Cascade Life Alliance leadership’s data and mission goals. Programming responsibilities include logging new BI report requests, maintaining existing BI reports, and educating staff in other departments on the functions of user-friendly reports. - Security& System Administration: Assists in maintaining Cascade Life Alliance employees’ access to the organ donor EMR and UNOS national organ allocation systems.  May assist in granting and maintaining employee access to donor hospital EMRs. Troubleshoots electronic system errors encountered by Cascade Life Alliance staff during organ donor cases, as assigned by manager. Facilitates use and analysis of electronic assets, including tracking, usage statistics, license renewals, lost/stolen property procedures, asset leasing/returns, and long-term implementation planning. - Data Governance: Promotes data quality and governance. Educates staff on BI report request alignment with the Cascade Life Alliance mission as defined by manager. Collaborates with Quality Assurance (QA) to identify and assist in identifying documentation errors and inconsistencies. Collaborates with QA to uphold data governance as expected by Centers for Medicare & Medicaid Services (CMS), the Association of Organ Procurement Organizations (AOPO) and UNOS. Assists in retrieving data requested during surveys conducted by regulatory agencies. - Other Responsibilities: Assists in ensuring Cascade Life Alliance’s adherence to regulatory reporting requirements pertaining to verification and submission of donor and referral data. May compile data and generate reports as needed for the Cascade Life Alliance Advisory Board, the Cascade Life Alliance Medical Advisory Committee, OHSU Central Financial Services, hospital teams across the donor service area, and other entities as requested by manager.

Specimen receipt and processing - Loads specimens onto automation line for processing - Centrifuges samples and transfers to appropriately labeled containers - Accurately measures specimens, records volumes, and determines if sample quality and quantity sufficient for testing - Directs samples to technologists and testing areas either manually or using the automation lines, or stores samples for future testing. - Makes slides for staining - Notifies technologists or appropriate lab when priority work is received - Determines acceptability of specimens received and calls ward of physician to clarify orders or advise of unacceptable samples. Performs data entry for samples received for testing - Checks accuracy of specimens, requisitions - Performs computer entry in Epic HIS system - Handles and processes samples for many labs on and off campus - Accurately labels samples, requisitions, and appropriate specimen containers - Is responsible to see that all samples are logged in to the lab and triaged in a timely manner Coordinates and prepares samples to be shipped to outside labs for patient care and drug study testing - Enters test requests into dedicated referral lab computer - Fills out paperwork carefully and thoroughly to ensure accurate testing - Packs infectious shipping samples per IATA standards - Utilizes electronic systems provided by referral labs orders to transmit Trains new employees Performs client services duties - Tracks missing specimens and resolves discrepancies quickly and professionally - Answers multi-line telephone, and provides a pleasant and professional telephone manner as frontline representative of the laboratory - Assists needs of callers in all aspects of laboratory operations - Transfers or refers calls or confers with other areas of lab or hospital as needed Performs QC and instrument maintenance and documents results in Epic. OTHER DUTIES: - Assists with miscellaneous tasks as requested, such as retrieving specimens, making phone calls, issuing credits, filing requisitions, etc. - Reports potential compliance problems using the reporting processes as outlined in the Code of Conduct. - Completes competency exercises, annual review of policy & procedure manuals and safety review. - Attends and participates in training programs and staff meetings. - Ability to work independently within established guidelines, to adjust to rapidly changing priorities, to communicate and work effectively within a group. - Performs requirements for Staff Members as outlined in Compliance Roles and Responsibilities in OHSU Hospitals and Clinics and understands and complies with the Code of Conduct, OHSU and departmental policies and procedures, and other applicable procedures, rules and regulations. - Communicates and works effectively as part of a team, and interacts with a variety of clients including doctors, nurses, laboratory staff and patients, maintaining a customer service focus at all times. - Carries out job responsibilities ethically, professionally, and with personal integrity, and functions as part of the team exhibiting excellent communication, teamwork and customer service skills.

Change Management, Operational Support and Implementation - Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed - Demonstrates understanding of how and why governance is used in work assignments - With little to no supervision, engages with the governance structure as it pertains to assigned work - Demonstrates understanding and adherence to change management processes - Demonstrates understanding and adherence to ticket prioritization and approval process - Leads user group efforts as assigned - Partners with provider informaticists as appropriate - Applies industry standard change, project management and ITIL principles - Utilizes department/division change and project standards and methodology - Creates customer communication for system enhancements and fixes in partnership with Epic Comms - Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines - Independently analyzes current state and maps future state   - Coordinates and develops training plans and user documentation for department level changes - Supports go-live activities and mentors colleagues for knowledge transfer - Assess risk and plans mitigation, and includes these in project plans - Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions - Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes - Completes all activities that analyze current state and completes current state process flow diagrams - Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams - Assists with hardware assessments as it pertains to clinical use - Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations - Demonstrates ability to design solutions based on the integration of operations and technology - Incorporates understanding of clinical business operations into the role of  liaison between the clinical customer and ITG - Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes - May support efficiency efforts as needed for subject matter expertise

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions.The Project Manager will manage all phases of assigned projects.This person is responsible for: - Partnering closely with the Executive Director, Project Managers, technical staff & vendors to design, plan, manage & oversee the full life cycle of assigned projects. This includes design, build, training, implementation, communication & change management - Defining, communicating & adhering to project scope & guiding principles - Successful change management by overseeing workflow assessments and gap & impact analyses to understand, document and effectively communicate key changes to stakeholders - Developing a recurring, multi-faceted & effective communication plan targeting all stakeholders - Defining, monitoring & meeting timelines for deliverables, including design, build, test, training, training tool development, go-live support & other project needs - Proposing a plan for post go-live support & optimizations - Surfacing and managing project risks, issues and barriers, mitigating where possible & escalating in a timely manner, as needed - The successful and timely implementation of assigned projects within scope and budget - Assisting with project tool development and refinement & the mentoring of Project Coordinators This person will work closely with the Executive Director, other Project Managers and project resources.This position is currently 100% telework/remote and may include remote work long-term. Candidate must be able to work from home full-time. 

Provide high quality customer service to both external customers (patients, referring providers, clinics, insurance carriers) and internal customers (OHSU health care providers, staff) that exceed the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face and telephone customer contact skills, crisis management, familiarity with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.   Enrollment & Authorization - Gather and/or verify patient information including demographics, insurance coverage, and financial status.  - Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  - Verify appropriate accounts are active and associated with services to be received.  - Confirm authorizations for imaging procedures.   - Enter all information accurately into OHSU databases or into the medical record when necessary.  - Follow up on pending authorizations until they are obtained.   Arranged Care  - Obtains prior medical records and imaging studies if appropriate. - Answer multi-line telephone, aids with clarifying orders, and notifying clinics of errors.  - Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  - Mail information packets.  - Provide personal reminders to patients about upcoming appointments.   Radiology/Surgery Scheduling - Schedules multifaceted patient appointments on line, and manually if necessary in all modalities of Diagnostic Imaging Services. - Maintains current information regarding schedules for resources and providers. - Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. - Collects from physician and clinics all information necessary order information to schedule a scan (including ICD10 codes, diagnosis, equipment needs, etc.). - Facilitates care arrangements by scheduling IRU time, preops, PAT clinic, ancillary and clinical services as needed. - Applies problem solving and negotiating skills in resolving provider and patient concerns and other imaging related problems.   Telecommunications  - Triages and accurately documents telephone calls from patients and referring clinics including requests for appointments, complaints, general information inquiries, and urgent health care concerns.  - Delivers such information or requests promptly to the appropriate providers or their designees.   Clinical Services Resource  - Shares PAS expertise and disseminates PAS information to PAS Specialists within the service area.  - Instructs co-workers as needed in user skills for PAS system software including Order Entry, EPIC cadence scheduling and the Radiology Information System (RIS).  - Maintains a service-based working knowledge of diagnostic and procedural coding and medical terminology. - Fills in as needed for any subordinate PAS position within the service area.   Training and Competency  - Successfully completes the required PAS initial training and core competency assessment before or during the trial service period.  - Complete all required update modules.  - Maintain core competencies, and demonstrate continuous application of these skills throughout the period of employment.     Managed Care Coordination   - Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, PAS specialists, referring physician offices, patients, Hospital Operations Support and others on authorization requirements; serves as a service area resource ICD10 coding requirements; obtains managed care authorizations for consultations, procedures, office visits, care arrangements, and contact other ancillary and clinical services as needed; problem solves and negotiates skills in resolving patient concerns and managed care related problems.