Hiring Bonus up to $12,000 and Relocation Package Available.  Must begin work by July 1, 2024 to qualify.   $49.16-$78.18 per hour, based on education and experience   Doernbecher Children’s Hospital, which is associated with a three-time Magnet designated hospital, Oregon Health & Science University’s (OHSU), is a regional referral center in Portland Oregon, for acute and critically ill children, At Doernbecher, Pediatric Float Pool nurses provide state-of-the-art, high-quality, innovative, and compassionate family-centered nursing care. Pediatric Float Pool (PFP) nurses support pediatric Acute and Critical Care units as well as the Neonatal Intensive Care Unit.   Here are some reasons to be excited about the Pediatric Float Pool (PFP) at Doernbecher: - You become an expert in pediatric nursing – as there is a separate float pool for adult care areas. - PFP RNs provide seamless care for patients across the continuum of care, from the NICU, to the PICU, to acute care, and upon discharge. - PFP RNs float to 6 different Pediatric units including: Medical, Surgical, Intermediate, Hematology/Oncology, Pediatric ICU and NICU. - Surgical services include Ortho, General Surgical, Cardiac, ENT, Plastics, Urology - OHSU/Doernbecher is nationally recognized Level 1 Trauma Organization. - The state of Oregon is ranked very high for RN pay as compared to the rest of the country.  - Your professional development is supported by our staff educator and orientation coordinator, as well as our team’s robust Shared Governance. - This job posting is a night shift only position, meaning there is no required rotations between night and day shift. Opportunities to switch to day shift arise when there are open day shift positions to transfer into.  Here are some reasons to be excited about living in Portland:   - The Pacific Northwest is an outdoor enthusiast’s playground! We have extraordinary beaches to the West and the wild, scenic, and fun Columbia River Gorge to the East. National forests are everywhere. You can be skiing, beach combing or deep in a forest within a 1-2 hour drive from Portland. - Portland is quirky, independent, fiercely intelligent, intensively livable and totally down to earth:  - It's a great walking and biking city, with plenty of public transportation, a beautiful airport with non-stop flights to loads of international destinations, a population that celebrates the arts, a culture of great food, artisan coffee, and neighborhoods full of shops selling handmade clothes, crafts and furniture. - Take a look at more information about Portland here: https://www.travelportland.com/

- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for healthcare coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures and laboratory studies. Enters all information accurately into OHSU database or into the medical record when necessary. Follows up on pending authorizations until they are obtained. - Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, flexible coverage of internal service needs, and continuous follow through. - Is responsible for all processes involved in checking patients in and out. Responsible for but not limited to scheduling return appointments, scheduling ancillary services as requested by the provider, obtain authorization when necessary. Directs patients to appropriate providers for other health care issues. Completes and routes direct referrals to other clinical services. Contact Primary Care physicians or their designees to obtain authorizations for care as required. Is responsible for managing all of the provider’s template changes, vacations and clinic schedules.  - Takes accurate messages from patients including request for medication refills, complaints, general information inquiries, and urgent healthcare concerns. Delivers such information or requests promptly to the appropriate providers, Nurse Care Manager or their designees. - Schedules new and return patient appointments on line. - Handles correspondence, orders hospital records and x rays; handles correspondence requests; sends appointment reminders or calls patients.

- Assist with the admitting and discharge - Obtain accurate vital signs and weight - Complete all unit specific CNA documentation in the patient’s medical record related to: admissions, daily care, vital signs, weight, intake and output, discharge, etc. - Assist the patient with any and all basic hygiene, lifting, transport, dietary support, and other personal needs and medical necessities - Support patient and family centered care - Report potential compliance problems as outlined in the Code of Conduct - Model ethical and appropriate behavior, professional standards, compliance, and personal integrity - Must be able to perform the essential functions of the position with or without accommodation

- The clinical director of the division of pediatric orthopedics, and Doernbecher Surgeon-in-Chief will work with you to develop your clinical and operative schedule. Your duties will include inpatient, outpatient and surgical service activities for general orthopedic surgical services at Doernbecher Childrens Hospital, with a specialty focus in your area of interest as agreed with the Department Chair and Doernbecher Surgeon-in-Chief. Experience and interest in all aspect of pediatric orthopedic surgery, with or without an interest in spine is accepted and appreciated. Call: This position will be expected to take call as assigned with other faculty on nights, weekends, and holidays. - Education. As OHSU is a teaching facility, instruction of medical students and residents in the clinical setting as well as through assigned lectures is required. Teaching assignments will be given from the Director of Education for the Department of Orthopedics. - Research. There are resources available for start-up research and on-going support. - Administration. Administrative and other duties may be assigned based on needs within the Department of Orthopedics and Doernbecher Children’s Hospital and areas of expertise and interest. There will be opportunities to participate in departmental management and to serve on hospital/institutional committees.

Customer service excellence and Telecommunications - At all times must exemplify high quality customer service to both external customers as well as internal customers that meets or exceeds the service standards as set by OHSU. This includes communications with patients, referring providers, insurance carriers, and OHSU staff. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, high-level conflict resolution and response to customer concerns, flexible coverage of internal service needs, continuous application of process improvement methods and skills. - This position will receive incoming phone calls via the Automated Call Distributor (ACD) and will document accurately telephone communications into Epic using Standard Work. Consistently answer telephones in a timely manner and within defined standards. - This position will proactively perform outbound call work to patients to communicate status of their insurance coverage, explaining any insurance complications for scheduled appointments, and document into Epic. Benefits and Authorizations, Managed Care coordination, Surgery Scheduler, Scheduling - Gathers and verifies patient information including demographics and insurance coverage. Confirms patient eligibility for health care coverage. Obtains authorizations for clinical care, procedures, and surgical cases. Accurately documents each step of workflow into Epic following Standard Work. Follows up on pending authorizations until they are obtained. Communicates with patients and providers the status of pending authorizations or other insurance coverage concerns. - Schedules patients for appointment as needed in order to coordinate care or to ensure authorization can be obtained for services. - Maintains current information on managed care insurance plans and serves as an information resource to providers and CPC staff. - Ensures check-in staff have all information and documents in place for a smooth, efficient, and complete check-in process. This includes, but is not limited to, careful review of insurance and demographic information with each patient and verifying insurance benefits, obtaining authorization, indicating information on copays, deposits, estimates, forms such as ABNs, NCCFs, OHP waivers. Clarifies questions from Scheduling staff regarding insurance coverage for scheduling. Communicates with patients and check-in/scheduling staff (Comprehensive Pain Center, ENT, and Beaverton CCI) when questions or discrepancies arise. Communicates with providers if there are concerns about coverage for requested services or orders. - Obtains authorization for CPC surgical cases, and schedules surgical cases. Coordinates visits needed prior to surgery and post-surgery including scheduling preops, PMC clinic, ancillary services, and post-op appointments as needed. Applies problem solving skills in resolving provider and patient concerns related to surgical cases. Integrated Care, Communication, Workqueues, Information Resource - Process all Managed Care work queues for obtaining authorizations for procedures (Surgery WQ), diagnostic testing (Diagnostic WQ), outgoing referrals (From my Practice WQ), patient estimates and notification of service pricing (No Surprise Billing WQs), and other workqueues as needed, while assessing the patient’s needs based on diagnosis, insurance coverage and medical records. - Maintains up to date and current on information on managed care insurance plans, and serves as a liaison and information resource for clinical staff, colleagues and insurance companies regarding insurance coverage and processes. Applies problem solving skills in working with insurance companies, FPP and Hospital Financial Services in resolving patient concerns and billing related problems. Responds to patient, staff and provider questions regarding insurance coverage. - Will monitor and respond to inbasket messages, emails, and faxes following Standard Work and within timeframes consistent with performance metrics. - Will monitor inquiries and communications with colleagues and providers using messaging platforms such as Microsoft Teams, responding withing reasonable timeframes and customer services expectations. Other duties as assigned

We are seeking a highly-motivated and detailed-oriented individual with interest and/or experience in neuropsychological testing or memory disorders to play a key role in an NIH-funded research project related to Alzheimer’s disease.   Duties will include administering neuropsychological tests to patients with memory concerns; gathering, organizing and analyzing data through interviews, literature searches, medical record reviews and related non-lab methods for use in studies, publications and other research related uses; and preparing submissions to the Institutional Review Board.   - Recruiting, screening, consenting, and enrolling eligible participants for research studies - Preparing for and coordinating in-person and remote study visits including scheduling of study participants, study staff (including physicians and nurses), clinic space, and/or imaging appointments under general supervision - Collecting, compiling, entering, formatting and maintaining research data - Assisting with basic statistical analyses - Maintaining project information and resources - Assisting with routine correspondence with the OHSU IRB related to required submissions, protocol modifications, and continuing reviews - Working with Principal Investigators on progress reports and publications related to studies they are coordinating - Working with research personnel in the design and preparation of research projects - Ensuring that required Collaborative Institutional Training Initiative (CITI) program trainings are complete, up to date, and renewed in a timely manner   ***Please include a cover letter with your application and resume.

- Directs and strategically expands the Library’s engagement with the curricula of OHSU schools, residency programs, and other educational activities. - Leads the Library’s Learning and Information Services team in providing high-quality and user-oriented services to support the discovery, application, and management of information to advance education, research, and clinical excellence. - Supervises and supports the progression of 5.0 FTE of faculty at various career stages and academic ranks. - Assesses and aligns the team structure and distribution of responsibilities to facilitate the success of the Library’s learning and information services and the well-being, engagement, and professional success of team members. - Fosters an inclusive and diverse environment, including in the management of faculty and staff, strategic planning and change management, and pedagogical approaches. - Proactively engages with and applies advances in health sciences librarianship and information literacy instruction and assessment to the library's practices. - Builds relationships with leaders and units in OHSU’s education and clinical missions to inform and grow Library services and outreach. - Acts as an ambassador for the OHSU Library’s Learning and Information Services team and its contributions, including creating and championing data-driven stories about the Library’s impact on institutional and individual success. - Collaborates with team members and managers across the Library to coordinate, assess, and market resources and services. - Represents the Library on institutional committees and ensures multi-directional knowledge sharing. - Serves on the Library Management Team and contributes to creating, evaluating, and advancing new ideas and initiatives. - Participates as a leader in library-wide goal setting, budgeting, policy formation, and decision-making. - Provides reference services and information literacy instruction as needed. - As a faculty member, creates and contributes to scholarship and research; engages in service to institutional, regional, national, and international professional organizations and initiatives.

Clinical Activities: Practice that emanates from the School of Nursing is expected to support the teaching and research missions of the School. In the practice environment, teaching occurs concurrently with clinical activities.   Specific duties include: Provide supplementary coverage of labor and delivery call when the permanent faculty are ill, in retreat, traveling professionally, on vacation or on leave. The primary expectation is the provision of clinical midwifery services to patients in the faculty practice during both day and night shifts.   Scholarly Activities: Development of a program of research is an expectation of this position.   Education Activities: Teaching graduate nursing students in the Nurse Midwifery programs. This includes teaching and leadership in program and curriculum development and advising and mentoring of students.   Service Activities: These activities include faculty meetings, committee membership, professional activities and other responsibilities as assigned by the Senior Associate Dean or Program Director.   Administrative Activities: None.    Other Activities: The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service.

- Assist investigators with routine laboratory procedures under general supervision: preserve, propagate, and catalog human tumor tissues; prepare tissue for IF/IHC; isolate specific tumor regions (mouse and human tissue) by macrodissection; perform quantitative evaluation of IF images; perform therapeutic drug screens; data collection and data input with statistical evaluation. - Routine laboratory housekeeping tasks, assist with facilities tasks, stocking supplies; attend lab meetings and present data. - Assist in design of research experiments and troubleshooting; attend group meetings and seminars as relevant. - Assist in TPIAT procedure islet cell purification and isolation lab as needed.

Utilization Management: - Reviews Admitting/IVS comments in EPIC, approved length of stay, clinical review due date, and insurance company UR contact information in Payor Comm of EPIC to minimize miss communication when coordinating resources. - Calls appropriate OHSU or outside personnel to locate missing authorization number, approved length of stay, clinical review due date, and insurance company UR contact information to ensure resources are covered for post-acute coordination. - Collects and organizes data related to clinical condition and treatment plan for use in utilization review by communicating with insurance providers. If denied, collaborates with treatment team to create a new plan. - Faxes clinical information to third party payers, when allowed by payer, in order to obtain authorization for continued stay and discharge resources. Notifies Case manager when phoned clinical information is required otherwise, resources are determined and coordinated based on coverage. Care Coordination: - Review daily EPIC patient list with care management/treatment team to proactively create a discharge plan for the patient or relay any progress. - Prioritize patients’ needs prior to discharge based on coverage, social needs, medical needs and so on. - Own discharge plan and help determines available resources for patients throughout their stay and relays this information to the patient/treatment team. - After the treatment team identifies potential medical discharge needs, this information is taken and used to create an appropriate discharge plan by discussing with the patient, utilizing the resource guide and connecting with external vendors of what is safest and possible. - Facilitate initiation of other appropriate services such as meal cards, AFS checks, family housing, etc. - Follow the patient’s progress with the multidisciplinary team by way of rounds to identify key points within the patient’s care to independently start the discharge coordination process. This information will be documented within epic via the case management module or a note. - Acts as a liaison between all care team members, updating each of the progress of the discharge plan and any potential barriers. This information will also be documented in epic via the case management module or note. - Connect with patients regarding preference, changes, confirmation of services arranged and any additional updates or questions. - Calls, photocopies, faxes, or mails clinical and referral information based on the resource guide to set up post-acute services which can include: - Home Health and Hospice agencies - Infusion vendors - DME vendors - Transportation vendors - SNF, ICF, AFH, RCF, and Assisted Living facilities - Shelter operators - Outside Case Managers - Medicaid Caseworkers - Insurance companies - Types letter of medical necessity, if needed - Follow up with any services arranged such as referrals/ insurance companies to ensure resources are obtained. - Document all services arranged, referrals and continuous updates in epic via the case management module or a note. - Arrange or identify follow up appointments post discharge including new, PCP, specialties, lab, radiology, etc. to prevent hospital readmissions. - Other duties related to discharge without a requirement of a license. Miscellaneous: - Supports budget analysis needs of Director - Create, update and maintain the Resource Guide Directory used for care coordination. This include all post-acute services, insurance coverage information, provider information and more. - Track data for the organization related to discharge planning and care coordination - Reports identified QA/PI issues to appropriate person - Uses critical thinking skills for process improvement - Processes payments/deposits for patient care needs (Oracle, Journal Entries, disbursements and depots) - Creates and maintains forms and databases needed - Assists with back-up for CM clerical staff, as needed - Participates in orientation of new employees (training) - Length of stay reporting/data extraction

Positioned at the confluence, where the business of patient care meets the need for insights and data driven decisions, this role provides the opportunity to use data analysis and development skills to improve the health and well-being of Oregonians and beyond.   This position is responsible for developing, implementing, and maintaining a variety of business intelligence solutions for reporting on and accessing healthcare information.  These solutions will be focused in Epic Cogito Analytics and SAP Business Objects.  Epic Cogito Analytics development includes: Reporting Workbench, CER Rules, PAF Column Creation, Radar Dashboards, Analytic Registries and SlicerDicer.  SAP Business Objects development includes: BOBJ Universes, Webi Reports and Crystal Reports.  The ideal candidate will possess a good understanding of healthcare terminology, strong SQL skills, experience navigating Epic and using Record Viewer for Analysis, and experience developing reports using the Epic Caboodle Data Warehouse and Epic Clarity Data model.   The position will work with OHSU Health leadership, clinical and operational partners, vendors, IT staff, and project managers to document scope and requirements, as well as develop, validate, test, and maintain BI solutions.  This work will require leveraging existing OHSU BI assets and standard content when appropriate.  New Solution development will follow the OHSU software development methodology and adhere to data governance, data security, change management, and report standards.  The incumbent will be required to facilitate communication to stakeholders horizontally and vertically through the organizations.    Candidates must be able to excel in a collaborative environment, where open and honest communication drives innovation and process improvement. The ideal candidate will seek out opportunities to lead and lift others by offering consulting and providing technical expertise to assist clinical BI end users and fellow team members.   This position is also responsible for detailed technical analysis to assure the availability and accuracy of data contained in the BIAA supported data warehouses or accessed through BIAA supported BI systems. This will include availability for rotation through support required for operational process improvement, software upgrades, and project go lives.

- Develop data analysis strategies, analyze next-gen sequencing data and documentation - Participate in meetings, discuss and present findings - Linux system and website administration

This position will be focused on the reporting and analytics required to support OHSU Mission Control, and is responsible for creating actionable reports and dashboards for Mission Control priorities.   This position will be responsible for business analysis, requirements documentation, and development of operational, clinical, financial, and regulatory reports that are needed to support the transfer center, patient placement, capacity management, patient movement and access to the OHSU Health System.   The position with work closely with OHSU Mission Control leadership, clinical and operational partners, vendors, IT staff, and project managers to document scope and requirements, as well as develop, validate, test, and maintain BI solutions. This work will require leveraging existing OHSU BI assets and standard content when appropriate. New solution development will follow the OHSU software development methodology and adhere to data governance, data security, change management, and report standards. The incumbent will be required to facilitate communication to stakeholders horizontally and vertically through the organizations.   The Clinical Analytics and reporting team values a collaborative environment, where open and honest communication lends to creative solutions to complex business problems.  The ideal candidate will seek out opportunities to lead and lift others by offering consulting and providing technical expertise to assist clinical BI end users and fellow team members.   This position is also responsible for detailed technical analysis to assure the availability and accuracy of data contained in the BIAA supported data warehouses or accessed through BIAA supported BI systems. This will include availability for rotation through support required for operational process improvement, software upgrades, and project go lives.

The Clinical data engineer role is part of the clinical data team, part of a larger clinical business intelligence unit (CLBI) comprising analysts, engineers, administrators, and architects.  This position is responsible for creating new clinical data warehousing solutions, data transformations, and data integration assets, as well as supporting changes, enhancements, and maintenance of existing assets in support of OHSU clinical data initiatives. Primary duties will include, but are not limited to: - ETL analysis, design, and development - Source-to-target mapping - Peer review - Data validation and solution testing - DevOps and Code version control - Metadata documentation - Production implementation and support You will work closely with cross-functional teams, including healthcare professionals, data architects, and IT specialists, to develop robust data pipelines, implement data quality controls, and generate insights to support clinical decision-making. The ideal candidate has a strong background in both data engineering and analytics, with a deep understanding of healthcare systems and clinical data standards.   This position will be developing primarily in the Epic Caboodle Console and Microsoft SQL Server tools. However, duties may extend to IBM DataStage, Azure Data Factory, and various business intelligence tools. Azure DevOps will be used for version control, code management, and code deployment. All development will observe the OHSU BIAA data governance policies and SDLC.   The Clinical Analytics and Reporting team values a collaborative environment, where open and honest communication lends to creative solutions to complex business problems.  The ideal candidate will seek out opportunities to lead and lift others by offering consulting and providing technical expertise to assist clinical BI end users and fellow team members.

PRISM team conducts interventional studies in intensive care units, emergency departments and different wards/ floors within the hospital (read more about the team: www.prismtrials.com). We have a coverage from 7am- 8:30pm Mondays through Sundays. The student worker will work in shifts, preferably covering 4pm-8:30pm, for up to 30 hours/week on weekdays and weekends. The student worker will assist with screen potential patients, perform electronic data entry and help maintain study records. Maintain study visit supplies. Attend research meetings as needed. Assist with compliance of all protocol and regulatory requirements.   We are looking for individuals who can commit for at least one year. Summer-only options may be available depending on candidate and circumstance.

The School of Dentistry (SOD) Patient Access Service (PAS) Specialist provides courteous and comprehensive administrative support services for patients, students,faculty, staff, and visitors at the OHSU Dental Clinics in the School of Dentistry. These duties include but are not limited to answering phones, patient registration, insurance verification, collection of payments, balancing cash drawer, answering billing questions, and other administrative tasks as assigned that support all of OHSU Dental Clinics. The SOD PAS Specialist must be able to consistently perform all the functions of the job in order to maintain excellent and comprehensive service for all the patients, students, faculty and staff.   The SOD PAS Specialist works in a high public contact area dealing with patients and staff in a positive and consistent manner. Each employee must interact with the patients, some in acute dental pain, in a friendly, knowledgable, and appropriate manner.   The SOD PAS Specialist are responsible for knowing SOD clinic policies including but not limited to appointment scheduling, payments, and insurance, and must be able to communicate these policies with patients, students, facutly, and staff.  Each OHSU Dental Clinic at the SOD may have different policies specific to their department, and the SOD PAS Specialist will be required to use their judgement to implement the appropriate policy or give information specific to each situation they encounter.   The SOD PAS Specialist may be deployed to different desks, floors, or work stations throughout each day to cover areas at peak times.  The SOD PAS Specialist must be flexible and be able to complete work with considerable independence on a daily basis. The SOD PAS also provide support to the Russell Street Clinic and could be deployed to work at that clinic depending on business needs.   This position requires the employee to be Bilingual to provide language interpretation to patients.

PRISM team conducts interventional studies in intensive care units, emergency departments and different wards/ floors within the hospital (read more about the team: www.prismtrials.com). We have a coverage from 7am- 8:30pm Mondays through Sundays. The student worker will work in shifts, preferably covering 4pm-8:30pm, for up to 30 hours/week on weekdays and weekends. The student worker will assist with screen potential patients, perform electronic data entry and help maintain study records. Maintain study visit supplies. Attend research meetings as needed. Assist with compliance of all protocol and regulatory requirements.   We are looking for individuals who can commit for at least one year. Summer-only options may be available depending on candidate and circumstance.

- Memorizes a case script detailing specific emotions, behaviors, and disease signs/symptoms for presentation during simulated learning situations. - Presents case information in a standardized manner during simulated interactive patient history and/or medical examinations. - Remains in a specific patient character as trained when responding to student questions. - Maintains confidentiality of information related to cases, student behaviors, and feedback evaluations. - Provides constructive verbal feedback within a structured format, as appropriate to the position. - Participates in group training and/or mentorship of newly hired standardized patients.

Post award support for federal and other department grants - Assigned to a subset (~10) of department investigators - Monthly financial reporting, queries, data entry, and variance analysis - Subcontract management - Grant budget F&A review and adjustments - Labor distribution and adjustments - Effort Certification Coordinator - Collects and maintains data required to complete annual progress reports - Tracks travel, submits reimbursement requests, and reconciles Pcards - Assists with POs, invoices, and invoices on hold  - Monthly financial reporting, queries, data entry, and variance analysis - Assists with F&A rate base year process (every 6-7 years) preparing grant allocations per mission/per lab/per person - Adheres to NIH and other Federal Grants Policies - Receives training and supervision from Finance Manager - Escalates complex issues to Finance Manager Operating Fund Support - Monthly financial reporting, data entry, and variance analysis - Assists with preparation of annual department budget - Assists with capital inventory reports - Reconciles accounts, traces and investigates transactions to resolve questionable data, and takes corrective action. - Works with University, research, and foundation accounts. - Develops and maintains complex spreadsheets - Adheres to relevant OHSU policy General Administrative Support - Backup and overflow support to Finance Manager - Expanded post-award support - Office and laboratory supply and equipment ordering Other Duties, as assigned

Arranged Care: - Coordinate high volume of complicated patient care appointments, procedures, and infusion treatments as directed by physician and/or nurse staff; Uses EMR and other systems as needed for scheduling. Creates a medical record if needed. Provides personal reminders to patients about upcoming appointments. Serves as a liaison and information resource for physicians, and nursing support staff; Return patients messages (phone and/or electronic); Prepare and mail patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into the electronic medical record when necessary. Maintains a service-based working knowledge of oncology practice. Obtains prior medical records and studies if appropriate. Arranges for wheelchairs, interpreters, or other assistive devices as necessary to support safe, high-quality care. Other duties as assigned. Enrollment & Authorization: - Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary. Follows up on pending authorizations until they are obtained. Telecommunications: - Takes incoming/inbound calls and/or makes outgoing/outbound calls from/to patients, referring providers, or other stakeholders; Connects callers with the appropriate individual(s) to address their questions and/or progress their care; Create EMR telephone encounters that include accurate documentation of requests, such as medication refills, complaints, general inquiries or urgent health care concerns; Direct calls/messages to the appropriate staff for patient care /needs assessment; Process calls (answering, screening, routing, paging etc.) in a timely, polite, professional manner; Delivers information or requests promptly to the appropriate providers or their designees. - Transfer calls as needed and engage nursing, physician, APP, or other care team personnel per circumstance; Provide information to callers, including directions, addresses and hours of operation; Use schedules and departmental procedures to locate appropriate on-call person for internal and external callers; Understand and process calls per departmental policy for each encounter type (i.e. refill, telephone, documentation, etc.)  Customer Service / Point of Service Operations: - Provide the highest level of customer service to both external customers (patients and their families, referring providers, insurance carriers, etc.) and internal customers (OHSU health care providers and staff) that meet or exceed the service standards of the health care industry. This duty includes prompt and professional communication efforts, exemplary phone etiquette, face-to-face customer contact skills, high emotional intelligence including during stressful situations, utilization of available information technology, consistently following standard work, flexible coverage of internal service needs and the continuous application of process improvement methods and skills. - Greets patients and, where appropriate, checks them in prior to being seen by clinical staff. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Checks patient account numbers and corrects any problems, seeking advice from Central Registration as required. Ensures that all appointment comment information is accurate and complete. Enters all information accurately into OHSU databases or into the medical record when necessary. Inspects insurance cards and/or authorization notices. Explains and satisfies any necessary patient signature requirements (including non-covered service forms). - Identifies and collects co-payments, provides receipts, and completes necessary accounting procedures as needed. Notifies clinical staff when patients arrive, monitors the length of patient wait times and intervene as necessary. Distributes medication lists to patients and prepares other duties associated to clinic as needed. Validates parking as needed.