- Uses independent judgment and established parameters to screen for potential organ, tissue, and eye donation in all DSA hospitals; conducts donor management in ICU; places organs for transplant and assists with organ recovery; completes required documentation and donor follow up in a timely manner.
- Partners with colleagues across all departments of the OPO to ensure effective interdisciplinary teamwork to optimize donation outcomes throughout the DSA including a collaborative approach to authorization, hospital development, and organ recovery processes.
- Communicates effectively with external partners, including:
- Provides real-time education to hospital staff about the donation process.
- Collaborates with transplant centers and transplant teams through the allocation and recovery process.
- Participates in meetings as requested by the department manager.
- Performs other duties as assigned by the AOC and CLA leadership.
On-Site Donation Advocacy and Family Support:
- Rotates 24-hour call responsibilities with team of Donation & Family Advocates
- Provides extensive bereavement support and assistance to families of potential donors through sensitive and respectful consideration of culture, beliefs and grief process.
- Collaboratively assesses appropriate timing to educate potential donor's next-of-kin (NOK) about donation options, status of donor designation, or opportunity to authorize donation
- Facilitates authorization or disclosure (first-person authorization) with legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
- Provides on-going support and guidance to donor family throughout the duration of the case including connecting family to appropriate hospital, community, and social resources
- Works with the Organ Procurement Coordinator (OPC) as needed during the donation case.
- Completes accurate and timely documentation of donation related activities, including but not limited to post-donation family and professional outcome feedback.
On-Site Donation Advocacy and Hospital Support:
- Ensures effective communication, process coordination and collaboration with hospital partner nurses and physicians, CLA colleagues and administration, and partner agencies.
- Maintains current understanding of individual hospital cultures, policies and best practices.
- Serves as an in-person consultant, educator and content expert to healthcare partners for duration of call shift and case activity. Responsible for onsite/real time troubleshooting, problem solving and relationship building.
- Coordinates accurate and timely feedback with the hospital development department to ensure continued collaboration and successful interactions with hospital partners.
Department Support, Education and Collaboration:
- Maintains awareness of current active referrals and pending case activity
- Collaborates extensively with family aftercare, to support the program and to ensure a smooth transition from hospital family care to the aftercare program.
- Supports hospital development team in the participation of post-case reviews, hospital new employee orientation lectures, and task force committee presentations. Assists in the the development of annual account strategic planning.
- Collaborates with OPC colleagues, Family Support Manager and Clinical Manager to serve as a content expert for presentation of case reviews and education opportunities to entire CLA staff.
- Participates in departmental on-going education opportunities, and serves as a support resource in the onboarding of new Family Advocate and OPC staff after successful onboarding.
- Maintains current knowledge and understanding of best practices in the donation and transplantation industry.
- Independent assessment and analysis:
- Using sound judgment, analytical, organizational, and time management skills, perform independent, accurate and timely management of audits, inspections, projects, issue resolution, and inquiries. Use of advanced knowledge of federal, state, local, and OHSU statutes, regulations, guidance, policies, procedures, and systems to:
- Collect, categorize, separate, store, and appropriately dispose of hazardous and universal waste.
- Research issues and advise labs/clinics/facilities on appropriate practices in managing various types of chemical waste.
- Training, communication, and advisory services:
- Work with leadership to identify, develop, and implement continuous training and communication to the OHSU community to improve safety, integrity, and related areas at OHSU.
- Serve as a subject matter expert/consultant to all areas and all levels of the OHSU community.
- Policies and procedures:
- Provide technical and subject matter input on the development of policies and SOPs to EHS leadership.
- Identify deficiencies, collaborate on corrective action plans, and advise on how to achieve compliance with regulatory requirements in an efficient manner.
- Implement new policies and procedural changes to affected OHSU members.
- Continuous Quality Improvement:
- Participate in continuous quality improvement initiatives in partnership with EHS leadership.
- Work with EHS leadership, advisory councils, the OHSU community, and other appropriate OHSU units in development and enhancement of safety and integrity at OHSU.
- Identify weaknesses and deficiencies, and provide input to EHS leadership on how to enhance the quality and efficiency of the work performed.
Proficient performance in this position includes:
- Ability to work independently (while maintaining engagement with a team and clients) and make autonomous decisions on inspections, audits, projects, issues, and inquiries without compromising accuracy or adherence to regulations, policies and procedures.
- Ability to accurately and independently understand, digest, and communicate complicated regulations and requirements to individuals at all levels of the University. Ability to provide guidance, direction, and alternatives to customers while maintaining compliance with all applicable requirements.
- Ability to understand medical and scientific terminology and procedures in order to accurately review issues in accordance with applicable requirements. Ability to research and/or seek consultation on medical and scientific terminology as needed.
- Provide superior customer service to faculty, staff, students, visiting scientists, and volunteers at all times.
- Excellent organizational skills with an ability to effectively prioritize a variety of complex tasks/projects, and to work calmly under pressure with tight deadlines while maintaining superior customer service and quality/accuracy standards.
- Exceptional analytical, written, and oral communication skills.
- Ability to autonomously and thoroughly research, interpret, and implement/apply federal, state, and local regulations, and institutional policies and procedures.
- A resourceful and self-sufficient professional who stays current with information, technology, trends, and developments in the field and recommends applicable and reasonable process changes as a result of industry trends.
- Maintains applicable professional certifications.
- Exceptional professionalism in all interactions and commitment to confidentiality, when appropriate or required.
- Engaged team player with a positive “can-do”, problem-solving, and enthusiastic attitude.
- Driver of projects that are assigned such that they are accomplished in a timely, complete and high quality fashion.
- Independent assessment and analysis:
- Using sound judgment, analytical, organizational, and time management skills, perform independent, accurate and timely management of audits, inspections, projects, issue resolution, and inquiries. Use of advanced knowledge of federal, state, local, and OHSU statutes, regulations, guidance, policies, procedures, and systems to:
- Collect, categorize, separate, store, and appropriately dispose of hazardous and universal waste.
- Research issues and advise labs/clinics/facilities on appropriate practices in managing various types of chemical waste.
- Training, communication, and advisory services:
- Work with leadership to identify, develop, and implement continuous training and communication to the OHSU community to improve safety, integrity, and related areas at OHSU.
- Serve as a subject matter expert/consultant to all areas and all levels of the OHSU community.
- Policies and procedures:
- Provide technical and subject matter input on the development of policies and SOPs to EHS leadership.
- Identify deficiencies, collaborate on corrective action plans, and advise on how to achieve compliance with regulatory requirements in an efficient manner.
- Implement new policies and procedural changes to affected OHSU members.
- Continuous Quality Improvement:
- Participate in continuous quality improvement initiatives in partnership with EHS leadership.
- Work with EHS leadership, advisory councils, the OHSU community, and other appropriate OHSU units in development and enhancement of safety and integrity at OHSU.
- Identify weaknesses and deficiencies, and provide input to EHS leadership on how to enhance the quality and efficiency of the work performed.
Proficient performance in this position includes:
- Ability to work independently (while maintaining engagement with a team and clients) and make autonomous decisions on inspections, audits, projects, issues, and inquiries without compromising accuracy or adherence to regulations, policies and procedures.
- Ability to accurately and independently understand, digest, and communicate complicated regulations and requirements to individuals at all levels of the University. Ability to provide guidance, direction, and alternatives to customers while maintaining compliance with all applicable requirements.
- Ability to understand medical and scientific terminology and procedures in order to accurately review issues in accordance with applicable requirements. Ability to research and/or seek consultation on medical and scientific terminology as needed.
- Provide superior customer service to faculty, staff, students, visiting scientists, and volunteers at all times.
- Excellent organizational skills with an ability to effectively prioritize a variety of complex tasks/projects, and to work calmly under pressure with tight deadlines while maintaining superior customer service and quality/accuracy standards.
- Exceptional analytical, written, and oral communication skills.
- Ability to autonomously and thoroughly research, interpret, and implement/apply federal, state, and local regulations, and institutional policies and procedures.
- A resourceful and self-sufficient professional who stays current with information, technology, trends, and developments in the field and recommends applicable and reasonable process changes as a result of industry trends.
- Maintains applicable professional certifications.
- Exceptional professionalism in all interactions and commitment to confidentiality, when appropriate or required.
- Engaged team player with a positive “can-do”, problem-solving, and enthusiastic attitude.
- Driver of projects that are assigned such that they are accomplished in a timely, complete and high quality fashion.
- Uses independent judgment and established parameters to screen for potential organ, tissue, and eye donation in all DSA hospitals; conducts donor management in ICU; places organs for transplant and assists with organ recovery; completes required documentation and donor follow up in a timely manner.
- Partners with colleagues across all departments of the OPO to ensure effective interdisciplinary teamwork to optimize donation outcomes throughout the DSA including a collaborative approach to authorization, hospital development, and organ recovery processes.
- Communicates effectively with external partners, including:
- Provides real-time education to hospital staff about the donation process.
- Collaborates with transplant centers and transplant teams through the allocation and recovery process.
- Participates in meetings as requested by the department manager.
- Performs other duties as assigned by the AOC and CLA leadership.
Key Responsibilities & Performance Standards
Administrative Support:
- Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
- Scanning
- Process Inbasket (records requests, labs, imaging, message routing, etc.)
- Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
- Track and stock patient paperwork and brochures
- Process incoming/outgoing mail
- Use of Microsoft Office—Outlook
- General high level clerical and project support
- Document legibly, concisely and accurately
Clinical Support:
- Technical support (MyChart, Epic, office equipment, etc.)
- Attends staff meetings/huddles
- Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
- Instrument processing pick up/drop off
- Check expiration dates
- Turn over rooms/cleaning/stocking
- Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan Sentact duties/compliance
Patient Experience:
- Monitors patient flow
- Updates patient on delays
- Provides excellent customer service
- Addresses in-the-moment patient needs as directed
- Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
Professional Development:
- Attends education classes appropriate to job development
- Uses consistent, professional communication with team members
- Flexible coverage of internal service needs, and the continuous application of process improvement methods and skills
- Receptive to feedback and coaching
- Successfully completes the required initial training and core competency assessment before or during the trial service period
- Maintains core competencies, and demonstrates continuous application of these skills throughout the period of employment
- Completes all required modules and updates
1. Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources.
2. Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect.
3. Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability.
4. Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness.
5. Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors.
6. Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources.
7. Maintains accurate and timely documentation of patient care activities an efficIent manner per departmental policies.
8. Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds.
9. Provides support to patient care staff following traumatic events through individual or group consultation.
10. Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services.
11. Meets in regularly scheduled supervisory sessions.
12. Yearly competencies as identified by department.
- Assist pharmacist through performance of the following technical support activities:
-
- Computer order entry of inpatient and outpatient orders.
- Filling unit dose medication orders.
- Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.
- Answering telephone, filing, billing / crediting and medication profile
maintenance.
- Load and refill medications into automated dispensing cabinet stations.
- Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time.
- Organize and restock work areas during and prior to end of shift, and remove expired medication.
- Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action.
- Perform Unit Dose functions including:
- Tube medications from pharmacy to hospital and clinic areas.
- Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits.
- Return medications to stock and perform credits.
- Record refrigerator temperature daily.
- Process narcotics for removal from pharmacy inventory and order replacements as needed.
- Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy.
- Maintain manufacturing logs and documents to ensure compliance with regulatory agencies.
- Perform other technician duties as assigned based on operational needs.
TYPICAL DUTIES AND RESPONSIBILITIES:
1. Patient Care/Patient Safety Attendant (PSA): Per assignment of Registered Nurse, the employee provides care including but not limited to activities of daily living, diversional activities, collecting patient data, monitoring for symptoms of increased risk, assist with transportation, comfort measures, environmental safety, milieu observation, and assists with discharge of patient reinforcing assigned teaching.
2. Patient Video Monitoring: Demonstrates understanding and proficiency of the continuous video monitoring software. Maintains constant visual observation at all times. Verbally redirects patient over digital 2-way audio device located in a patient’s room. Notifies the nursing staff if the patient requires assistance, is exhibiting symptoms RN requests report of, or is at imminent risk of injury or distress. Documents interactions within the electronic health record.
3. Communication: Communicates directly with Registered Nurses related to patient trends, advances, and deviations from the plan of care. Discusses patient care trajectory (improvement and/or decline) with the interdisciplinary team. Transfers knowledge in the Electronic Health Record (EHR) per policy.
4. Miscellaneous: Collects and tracks daily data/metrics, understands and adheres to Daily Management Systems, and provides break coverage to in-house PSAs. Understands their role and complies with OHSU policies pertinent to this role:
a. Clinical Violence Alerts and Clinical Violence Risk Assessment
b. Code Green
c. Continuous Video Monitoring for Patient Safety
d. Hospital Holds for Treatment of Mental Illness
e. Medical Hold for Non-Mental Health Patients
f. Patient Personal Property
g. Patient Safety Attendant, Policy and Procedure for Use of
h. Pediatric Behavioral Health Safety Protocol
i. Restraint and Seclusion, Use of
j. Safety Searches
k. Suicide risk screen and safety interventions in Non-Psychiatric Clinical
Settings
$10,000 hiring bonus
Surgical Tech's (ST) provide intra-operative technical assistance to physicians and RN's caring for pediatric patients experiencing a surgical intervention/other invasive procedure. The role requires completion of annual clinical competencies, attending staff meetings and educational events during the day, and actively participating in all quality improvement opportunities assigned. The role requires that all policies, procedures, and patient safety initiatives will be followed.
Surgical Techs are an integral part of the team providing surgical care to patients. Must possess expertise in application of surgical technique, human anatomy, and surgical procedures. The ST must also be competent in the implementation of tools and technologies to facilitate safe care of the patient during invasive therapeutic and diagnostic procedures. The surgical technologist role requires extended periods of standing, lifting heavy instrumentation, and potential exposure to Blood Borne Pathogens.
- The 7C/11K Monitor Technician (MT)/HUC is part of the health care team, providing support as the telemetry technician and Health Unit Coordinator.
- You will assist nursing staff through constant observation of the telemetry monitoring system.
- You will constantly observe hospital-wide telemetry, including:
- Rhythm and rate identification
- Documentation
- Immediate notification to nursing staff of any changes in the patient’s telemetry pattern
- On 7C/11K, the MTs are cross-trained and serve as HUCs, where they provide unit clerical support, unit communication, and other miscellaneous activities including those outlined in the HUC position description.
Customer Service:
- Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication
efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.
Enrollment & Authorization:
- Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
- Obtains authorizations for clinical care, procedures, and laboratory studies. Enters all information accurately into OHSU databases or into the medical record when necessary.
- Follows up on pending authorizations until they are obtained.
Point of Service Operations:
- Greets patients and confirms that an appointment has been kept.
- Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures including reconciliation and deposit of funds. Verifies and updates the common data set on-line.
- Explains and satisfies any necessary patient signature requirements.
Telecommunications:
- Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees.
Surgery Scheduler:
- Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD9 codes, equipment needs, etc.). Maintains surgery
information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitates care arrangements by scheduling preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems.
Managed Care Coordination:
- Maintains current information on managed care insurance plans and serves as a liaison and information resources for physicians, nursing support staff, and coworkers, referring physician offices, OHSU Health Plan Office, patients, and insurance companies on authorization requirements per diagnosis and service. Serves as service area expert on ICD9 coding requirements and issues.
- Obtains managed care authorizations for all consultations, procedures, office visits, and care arrangements by scheduling appointments and contacting other ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving patient concerns and managed care related problems.
Arranged Care:
- Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical records if needed.
- Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets.
- Provides personal reminders to patients about upcoming
appointments. Obtains and prepares OHSU medical records before scheduled appointments.
This position supports assays run on the Nanostring GeoMx Digital Spatial Profiler system, including both clinical and research tumor samples. The tasks for this position are as follows: 1) Prepare slides for multiplex antibody incubations following a standard protocol. 2) Under guidance of a pathologist, select regions of interest for collection of oligonucleotide barcodes. 3) Process the collected oligonucleotides for quantitation on the Nanostring nCounter system. 4) Maintain laboratory supplies and manage inventory. 5) Track and manage general sample workflow. In addition to these tasks, the position may help with routine immunostaining of cancer specimens, other histology tasks, and tissue microarray construction.
This position requires skills in handling laboratory specimens (human and mouse), record keeping, laboratory equipment maintenance and quality assurance. The ability to work with several computer systems is necessary. An ability to identify cells and cell morphology at the light microscopic level is desirable. Experience in histology, including sectioning and staining tissue sections, is also desirable but not essential. Molecular or cellular biology knowledge/skills (PCR, Immunofluorescent imaging and/or cell culture) would be helpful.
This position requires following established protocols, communicating well and working effectively as part of a team. The technician will interact with a variety of scientists and other staff, and is expected to keep the laboratory in good working order, including maintaining supplies, prepare stock solutions, and keeping complete and accurate records of all experiments. The position may allow some flexibility in work hours, including some nights and weekends, but not work-from-home.
Duties will include:
1. Every Knight Cancer employee is expected to embody our guiding principles:
- We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently
- We SUPPORT each other—Respect leads to trust, which leads to excellence
- We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone
2. Nanostring GeoMx Digital Spatial Profiler support: Prepare and process slides of human and mouse tumor samples on the Nanostring DSP and use the Nanostring MAX nCounter system for data generation.
3. Workflow Development: Assist in antibody testing and other quality control assays, as well as cell culture.
4. Maintain Laboratory: Track reagents and supplies, placing orders as needed. Track specimens through workflows.
5. Data Analysis: Provide processed data to computational biologists or biostatisticians, helping to identify technical factors in data generation and processing and supporting development of biological conclusions that drive the next generation of research and advance human health.
6. Career Development: Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes, but is not limited to, the following: attend classes, seminars, and other training forums; stay current in relevant literature; participate in staff meetings and other informational sessions; read vendor documentation as appropriate to position; interact with peers and other employees to receive and disseminate information.
Hiring Bonus and Relocation Package Available
The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities, and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.
1. Clerical Support - Prepares and maintains patient medical records; enters acuity of unit
patients; maintains unit census documents/boards; photocopies; maintains and orders unit
supplies and resource materials; enters billing data
2. Unit Communication- Answers multi-line phones, screens calls, transfers calls; greets
and screens visitors and provides information within unit defined standards; responds to
call unit orientation to patients, family, staff and visitors; schedules procedures and
coordinates patient transportation to ancillary appointments
3. Various - Assist with patient care as directed by RN staff, within scope of authority
and credentials; perform unit errands, transport items, assist with housekeeping functions
as directed by RN Staff; act as resource during Code 99 and other emergency procedures
to locate staff, equipment, and supplies; collect and document quality data as directed.
Must be able to perform the essential functions of the position with or without accommodation.
1 Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources.
2 Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect.
3 Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability.
4 Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness.
5 Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors.
6 Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources.
7 Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. Provides support to patient care staff following traumatic events through individual or group consultation. Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services.
8 Meets in regularly scheduled supervisory sessions. Participates in patient rounds as appropriate. Complete all OHSU/JCAHO mandatory education requirements and activities within established time lines.
Yearly competencies as identified by department
TRAITS OF A SUCCESSFUL PROJECT MANAGER
Traits of a successful Interiors Project Manager include: the ability to work independently and as part of a team; excellent communication and customer service skills with ability to maintain tact and diplomacy; highly organized and detail orientated with ability to also stay high level and big picture focused; ability to work effectively under the pressure of high volume, time sensitive work with frequent interruptions and with changes in priorities; ability to be flexible and adaptable; being a team player that support a culture of trust and respect as key elements of successful project delivery;mastery of the structure and content of the English language and rules of composition; skilled writing and grammar.
SUPERVISION RECEIVED
IPMs seek guidance from technical experts, other PMs, or their supervisor (PTM) to clarify expected results, or confirm interpretation of regulations or standards.
Project Management
- Responsible for the successful completion of the Moves and Interiors scope of all sustaining and major capital projects through effective management and coordination of people, time, and other resources.
- Coordinates and leads the activities of the project delivery team, as related to M/I scope, for sustaining and major capital projects. Includes developing and maintaining detailed project documents, frequent communication, and follow-up to ensure adherence to commitments made to the client.
- Collaborates with project delivery team members to:
- Assign/Coordinate M/I work between OHSU, architects/contractors, and vendors.
- Assign/Coordinate M/I project changes/impacts, update project schedules, and communicate changes to project teams.
- Prepare required documentation for project team meetings, organize and maintain project files, update/maintain M/I team resources and databases as needed, prepare M/I related documents for project closeout.
- Develop and prepare M/I related proposals and contracts.
Project Planning and Design
- Is knowledgeable in the areas of Finishes and Furniture as it relates to performance standards and applications appropriate for healthcare and/or research/educational spaces. Advises project delivery teams, end users, and vendors on these standards and applications.
- Prepares, develops and maintains all project related materials including, but not limited to, programming, budget, scope, and schedule for Furniture, Finishes, Moves/Relocations, Signage/Wayfinding, and Art. This also includes the interior finish database and keeping it current.
- Collaborates on M/I scope with contractors, architects, subcontractors, and vendors as they develop construction documents to verify that designs meet project success criteria & institution standards.
Continuous Process Improvement
- Stimulate, promote and sustain process improvement initiatives throughout all levels of the department. Support an environment and mechanism to stimulate healthy competition, share ideas and promote opportunities to learn new techniques and methods that will improve the department's products and services.
- Continuous development and improvement of OHSU Finish and Furniture standards, updates to relevant databases, communication of standards to department and project stakeholders.
Communication & Customer Service
- Communicate early and often with client and members of the project team to ensure optimal customer service delivery.
- Communicate early and often with Project Leads to create a collaborative team dynamic and ensure successful project delivery.
- Maintains and develops the trust and confidence of the client and other key members of the project delivery team by anticipating problems, being proactive, and maintaining a “healthy sense of urgency”.
Vendor Management
- Responsible for the selection and oversight of vendors who perform services within the scope of the Move and Interiors Team. This includes building relationships with key vendor personnel, training vendors to OHSU standards, monitoring their adherence to standards, reporting of issues/concerns, completion of vendor scorecards, etc.
Other responsibilities as assigned
- Maintain assigned claim files, which includes the following components:
- Identify type and status of claim.
- Prepare claim file setup.
- Conduct detailed investigation.
- Select and monitor defense counsel, if needed.
- Review claims for purposes of evaluating coverage, liability, damages, and claims/litigation
management strategy.
- Monitor ongoing medical treatment or patient’s recovery.
- Establish and apply value/quality standards to assess the performance of and supervise third party vendors (defense counsel, consultants, etc.) in the event they are engaged for purposes of individual claims.
- Maintain claims performance standards to assure timely response to and resolution of claims, and timely documentation of claims activities.
- Negotiate timely and appropriate settlements with claimants, insureds, employees, attorneys and insurance companies within authority.
- Ensure compliance with Medicare/Medicaid guidelines as related to claims.
- Report to regulatory agencies as required.
- Report potential claims, claims, and lawsuits meeting reporting criteria as established by insurance policy to excess carrier representatives.
- Attend provider meetings, expert meetings, depositions, mediations, arbitrations, trials and other court room proceedings as necessary.
- Present cases to review committees.
- Review, approve and process claims-related legal fees and expenses, and claims-related indemnity payments.
- Explain OHSU policies, claims processed and procedures to OHSU staff, external counsel and insurers.
- Maintain ongoing communications with all claimants, insureds, defense counsel, and insurance carriers.
- Make decisions and judgments regarding claim/litigation strategy, including identifying matters suitable for early resolution.
- Identify, initiate and manage opportunities for subrogation, reimbursement and recovery of claim payments as appropriate.
- Respond to individual risk management and quality assurance questions from OHSU employees. Serve on assigned committees, task force or work groups, and other interdepartmental efforts to consult on quality assurance and patient safety measures and opportunities for improvement. Identify patient safety improvement strategies and consult on the design of new quality assurance elements and systems, which includes the following components: Track, analyze and report on claims data to assist with identification of frequency, severity and causes of adverse events and share reports with peer review and quality assurance bodies for use in patient safety efforts. Create and present loss prevention training and education at the request of healthcare leadership for faculty, residents and students.
- Maintain positive, professional relationships with all internal and external customers. Keep abreast of current customer needs and current industry trends. Meet established goals, demonstrate dependability, promote positive customer service, and demonstrate teamwork/management control, judgment, decisiveness and technical ability in performance of all assigned tasks
- Other tasks as assigned.
$5,000 hiring bonus
The Perianesthesia CNA works as a member of an interdisciplinary team at CHH and MPV Perianesthesia units. Provides support to the nursing team for Pre/Post and PACU in Perioperative Services. The CNA assists care providers in the care of patients in the pre/post and post anesthesia care units, by performing simple procedures and treatments and maintaining a safe, clean, efficiently stocked environment. The CNA is expected to float within the Perioperative Division.
The Hospital Medicine Program Director is a highly visible leader who develops and oversees all administrative, strategic, and financial aspects of the Division of Hospital Medicine at Marquam Hill, Hillsboro Medical Center, and other partner institutions as necessary. This position partners with the Division Head, DOM Vice Chair of Administration, DOM Associate Vice Chair of Administration, the Office of Community Engagement and Support (OCES), and other members of the Department of Medicine to provide administrative leadership for more than 80 faculty and staff, and will significantly contribute to developing and implementing divisional annual operating and special project budgets which may include clinical, research grants, teaching and foundation revenue/expenses.
This position will also collaborate with hospital and health system leadership at OHSU, HMC, H@H, Columbia Memorial Hospital (CMH), OHSU Health Partners and other community and partner institutions in order to meet organizational goals, objectives and deadlines.
Program Development & Strategic Planning -
- Will develop, implement and evaluate Division and Faculty activities in accordance with established objectives, keeping both parties informed of any problems or impending challenges; monitor all activities of Division office; communicate and enforce Department/University policies to Division; develop, administer and revise Division office procedures.
Human Resources Management & Administration -
- Oversees administrative staff workflows; hires, promotes, counsels, trains, supervises, orients and enforces administrative policies and procedures; handles disciplinary actions and dismisses personnel; creates work schedules; oversees all personnel action forms and hire actions, including but not limited to FTE, ePARs, offer letters, CANDID, and effort certification.
Financial Management -
- Develops and administers financial systems and effective internal controls for the Division in partnership with Department Administration. Manages the Division’s general funds, faculty practice funds, HMC Hospital Medicine Superbill, faculty discretionary funds, sponsored project accounts, and foundation accounts. Works with DoM to plan and execute Division’s annual operating and capital budgets including collection and analysis of financial information and monitoring/resolution of budget variances.
Productivity Management & Compensation -
- Prepares and administers faculty productivity spreadsheets and communicates with Division Head, DOM Leadership, and individual faculty regularly (or as needed) to review individual/collective productivity, wRVU’s to benchmarks and related compensation for incentive pay as well as other established goals and objectives.