- Behavioral Health Counseling: provide motivational interviewing (MI) and SUDs counseling relating to various behavioral health needs (i.e., mental health, substance use, complex psychosocial needs, grief support, mandatory reporting, trauma); performs triage, warm hand-offs, risk assessment, short-term psychotherapeutic counseling and/or crisis intervention, ED/hospitalization discharge outreach, and care management services. This position will be required to conduct assessments at home, offsite and/or in community. - Performs Psychosocial Needs Assessments: conducts biopsychosocial needs assessments and GPRA to help determine appropriate level(s) of care/intervention(s). Assessment includes, but not limited to: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues). Work with patient and available support systems to develop appropriate treatment plans/meet goals of patient-identified care. - Coordination of services: share information and coordinate referrals with OHSU and community partners. - Maintains accurate and timely documentation of patient care activities in an efficient manner per departmental policies and consistent with billing practices. Participates in staff meetings and regularly scheduled supervisory sessions. Participates in patient rounds and care/case conferences as appropriate. Complete all OHSU/Joint Commission mandatory education requirements and activities within established timelines. Yearly competencies as identified by department. - Assists in training medical interns, residents, clinical support staff, and other faculty staff regarding the profession of social work, identification of psychosocial patient adjustment issues, and theory/provision of selected interventions. Provides consults for and collaboration with providers regarding mental health diagnoses, substance use, SDoH, etc. Works within behavioral health team to seek the advice and counsel whenever such consultation is in the best interest of patients. - Works with OHSU Patient Relations Department in assessing patient grievances and offering supportive recommendations and participates in continuous quality improvement initiatives.

- Pickup used equipment from OHSU clinics, patient care areas, and other locations as designated. - Use knowledge of sterilization and infection control principles to properly decontaminate instrumentation and equipment.  - Appropriately operate equipment including, but not limited to, cart washers, decontaminators, computers, ultrasonic, scanners, telephones, and photocopiers. - Performs routine instrument and equipment quality checks.  - Dispense equipment & instrumentation, Restocking of Carts, Case Cart Picking, assists with Operating Room Turnover, Put aways (instruments, supplies, and equipment). Maintains Patient & Customer Focus.  - Assists with inservicing and orientation of staff, both new and those in assignment rotation. 

As part of the OHSU Parkinson Center team, the Office Specialist provides essential support to faculty and staff in order to promote and maintain the success of the program missions. Primary duties include the following:   - Main point of public and OHSU contact for non-patient care items, such as lay and professional educational events, research trials, and resource questions. - Assist with projects as assigned by Division Manager including support of patient advisory board and journal club meetings, organizing and purchasing supplies, and prepping and processing payments and reimbursements. - Network contact – IT Contact liaison between Movement Disorders team and central IT services providing light troubleshooting and AV support. - Conference room/meeting and reservation support:  main point for conference room or other OHSU meeting space reservations, send meeting notifications and maintain updated list of emails for each notification group, assist with complex scheduling and itinerary development needs for large meetings, candidate interviews, or visiting faculty, order and set up catering deliveries, resolve catering issues, clean up room, maintain equipment and cleanliness of room. - Office space coordination support and maintenance. - Assist with educational outreach tasks and events, including registering and answering questions from callers, and event support of virtual, live and hybrid programs to include mailings, flyer and packet creation and copying, setting up and tearing down event, and staffing outreach tables. - Administrative support for Parkinson Center Director including calendar management, scheduling, and other administrative tasks as needed. - Attendance of staff meetings, team meetings, and office events as appropriate. - Professional growth and development – attending classes that further job related skills and knowledge.   ***Please include a cover letter with your application.

The purpose of the position is to perform independent research projects, assist with mouse colony maintenance for the Monk lab including health checks and breeding; provide mouse and zebrafish husbandry and assistance with experiments in the Monk Laboratory in the Vollum Institute. - Colony Maintenance includes performing tasks necessary to ensure appropriate genetic strains for research experiments.  This includes ear biopsies, tagging, weaning, crosses SOP’s and database management to create, maintain and document strains. - Mouse husbandry includes check for pups 3 times a week (M-F) health check 2 times a week (M-F), general mouse room management and humane euthanasia as required. - Zebrafish husbandry includes maintenance of fish lines and performing zebrafish husbandry techniques. - Perform techniques such as molecular biology, DNA/RNA extraction, genotyping PCR, and qPCR, data analyses, and preparing lab reagents and solutions for scientific experiments. - Perform zebrafish embryo injections, sorting and screening; perform microscopic imaging of zebrafish, analyze data

- Filling prescriptions under the supervision of a licensed pharmacist, ensuring accuracy and compliance with regulatory requirements. - Consulting patients on medication usage and side effects within the scope of their licensure, providing critical information to support patient care. - Assisting pharmacists in managing medication inventory, including stock checks and ordering necessary supplies to maintain adequate levels. - Processing insurance claims and handling billing inquiries to ensure patients are charged correctly and understand their payment options. - Supporting pharmacy staff with the preparation and labeling of medications, ensuring clear and accurate information is provided to patients.

- Prepare, mix and compound sterile medications, including chemotherapy, following aseptic procedure guidelines. - Maintain cleanliness and sterility of USP ISO 5, 7, and 8 areas through daily, weekly, and monthly cleaning. - Prepare and package medication and supplies for patient deliveries. - Organize and restock work areas during and prior to end of shift, and remove expired medication.

- Identifies, resolves and documents complex therapeutic problems, demonstrating advanced knowledge and application of this knowledge to a home infusion patient population. - Responds accurately to requests for drug information from physicians, nurses, patients and patient's families; independently reviews and interprets the literature and applies this information to specific patient care situations. - Monitors therapeutic response and adverse effects of medications to guide home infusion drug therapy. Consults with provider when questions or problems are identified. Appropriately reports all adverse drug reactions, drug defects, and medication errors. - Interprets and evaluates physician's orders and prescriptions for accuracy, completeness and appropriateness. Verify the accuracy and appropriateness of medications prepared and dispensed from the home infusion pharmacy. Supervise the activities and assume responsibility for all duties being performed by pharmacy technicians in your work areas.

- Assist pharmacist through performance of the following technical support activities:  - Computer order entry of inpatient and outpatient orders. - Filling unit dose medication orders. - Select ordered medications from inventory to fill new orders or to provide 24-hours medication for distribution to patient's room.  - Answering telephone, filing, billing / crediting and medication profile maintenance. - Load and refill medications into automated dispensing cabinet stations. - Prioritize labels from new orders to assure that product is delivered to label location at least one hour prior to label due time. - Organize and restock work areas during and prior to end of shift, and remove expired medication.  - Round to nursing locations; deliver items and remove excess and discontinued oral dosage and injectable dosage units from patients’ bins and refrigerators and return to pharmacy for action. - Perform Unit Dose functions including: - Tube medications from pharmacy to hospital and clinic areas. - Repackage medications for unit dose dispensing; maintain and replenish stock for emergency trays and kits. - Return medications to stock and perform credits. - Record refrigerator temperature daily. - Process narcotics for removal from pharmacy inventory and order replacements as needed. - Maintain barcode medication integrity by ensuring medications are barcoded before leaving the pharmacy.

Direct Patient Services and Documentation - Provide primary care behavioral health interventions including proactive patient identification (scrubbing), brief interventions via same-day Warm Hand Offs, scheduled patient follow-ups, consultation to all care team members, assessments, and crisis intervention. - Participate in behavioral health case management as part of multi-disciplinary team to address complex patient needs appropriately. This includes both short- and long-term involvement and a high level of coordination with internal and community-based resources. - Maintains a professional presence for the clinic and actively engages with teams and stakeholders. - Documents services appropriately in EHR in accordance with existing workflows to ensure continuity of care. - Maintains technology fluency in support of in-clinic and telehealth. - Maintains accessibility via department standard means (phone, pager, email, etc) - Maintains appropriate professional boundaries as a part of the primary care team.  Teaching - Provide effective teaching to all clinic learners including medical residents and care team members regarding behavioral health issues, evidence-based interventions, primary care integration, and patient engagement/communication strategies.  Quality and Leadership - Active engagement in development, implementation, and maintenance of related clinic quality metrics, as needed. - Providing behavioral health participation in clinic-wide committees and workgroups. 

Telemetry Monitoring: - Constantly observes rhythms in the central telemetry monitoring system - Provides documentation per OHSU telemetry monitoring standards - Documents rhythm strips at start of every shift & PRN changes in rhythms - Directly communicates any rhythm changes to assigned RN or unit charge nurse - Cleans and stores telemetry monitoring equipment in accordance with OHSU policies - Accurately maintains patient information in Philips system - Notifies appropriate personnel of any telemetry equipment needs or maintenance issues - Completes required annual telemetry competency - Fulfills responsibility to the organization through performance that promotes Service Excellence - Performs within current applicable policies including standards of the Patient Care Services Division - Adheres to all aspects of the OHSU Code of Conduct Reception Responsibilities: - Promotes and portrays a professional image and maintains positive guest relations when interacting, greeting, and providing information to staff, patients, family members, visitors, physicians and the general public - Promotes the OHSU service excellence model - Reports customer service concerns to the nurse manager, charge nurse, or NPEC - Initiates and processes phone calls, fax’s, pages and take messages as requested - Participates in documentation, collection, and collating of data for quality improvement - Identify and facilitate ideas for improving efficiency of unit operations - Maintains the telemetry monitoring area in a clean and orderly fashion, assuring appropriate supplies are readily available Support for Unit Operations: - Acts in a supportive capacity for declared emergency procedures - Directly communicates with charge or assigned nurse of new orders, stat orders - Acts as adjunct support hospital unit coordinator (HUC) - Performs other duties as assigned

- Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources. - Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect. - Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability. - Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness. - Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors. - Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources. - Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. - Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. - Provides support to patient care staff following traumatic events through individual or group consultation. - Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services. - Meets in regularly scheduled supervisory sessions. - Participates in patient rounds as appropriate. Complete all OHSU/DNV mandatory education requirements and activities within established time lines. - Yearly competencies as identified by department.

- Conducts psychosocial evaluations of patients/families and significant others including, but not limited to the following: adjustment to medical or health condition; care coordination; mental health status; adjustment/compliance to treatment process; substance usage; child and elder abuse/neglect assessments; domestic violence issues; cognitive status (including potential guardian issues); and patient/family resources. - Provides crisis intervention and supportive short term counseling to patients/families and significant others as necessary to meet immediate psycho-social needs including, but not limited to: Trauma/Emergency Department/ On Call/ Family Notification, CODE Response (family intervention); unanticipated change in health conditions/suicidal ideation; teenage pregnancy; single parent pregnancy/parenthood, domestic violence, child and elder abuse/neglect. - Provides grief/loss counseling and education regarding: fetal demise; actual/pending death of patient//family member; complicated pregnancies; postpartum depression; chronic/acute stress associated with life circumstances; divorce/separation; loss of independence associated with illness or disability. - Provides brief psychotherapy including: individual short term psychotherapy; group work including information/support groups, family support, patient therapy); regarding but not limited to issues of adoption, abortion , domestic violence, family of origin, sexual/gender, substance abuse, parenting, relationship adjustment to disabilities and chronic or acute illness. - Provides patient advocacy and associated services to patient/family and other involved agencies/parties regarding decision-making; advance directives; ethics consultations; court holds; guardianship/conservatorship; citizenship cases; and social cultural factors. - Assess patient/family support needs regarding: transportation, housing, clothing and educational/patient vocational rehabilitation and training materials and refer to appropriate resources. - Maintains accurate and timely documentation of patient care activities an efficent manner per departmental policies. - Participates in Department of Care Management and assigned service meetings, in services and conferences, as indicated including Complex Patient Interdisciplinary Rounds. - Provides support to patient care staff following traumatic events through individual or group consultation. - Reviews literature on pertinent patient care/Social Work service issues and conducts in services regarding psycho social patient care issues and Social Work services. - Meets in regularly scheduled supervisory sessions. - Participates in patient rounds as appropriate. Complete all OHSU/DNV mandatory education requirements and activities within established time lines. - Yearly competencies as identified by department.

The CEDAR Clinical Research Coordinator works with a team to manage and conduct early detection clinical trials in a diverse population. This includes working closely with a team of research coordinators to identify and enroll qualified healthy individuals for cancer screening trials, conduct research visits to collect biological speceimens, and return cancer detection results to participants; while ensuring protocol is conducted in accordance with applicable NCI and FDA guidelines.  The study coordinator will also assist in developing recruitment plans and assist in outreach events in the community to reach a diverse population for recruitment, and support subsites in Oregon to expand our reach of clinical trials.     Duties Include but are not limited to: Participant Coordination - Participate in recruitment activities to include community outreach and flyer distribution, includes some weekend and evening events. - Contact and enroll subjects by reviewing patient data to determine appropriate eligibility and scheduling eligible participants. - Conduct study visits in adherence with protocol parameters and appropriate training, to include consenting, taking a medical history, and the procurement and processing human biological specimens. Obtain and submit imaging studies, pathology samples as required by sponsor to appropriate reviewers as required by protocol. Review and report adverse events or unanticipated Problems to IRB/study sponsor. - Perform other procedures as required by protocol, to include annual follow up, chart review/abstractions, return test results, and assistance with scheduling diagnostic procedures. All procedures and process require data entry into appropriate systems. Maintain and update subject data for study analysis. Assist investigators with any special requests for data retrieval and/or evaluation and analysis of clinical data for ongoing research studies. Clinical Trial coordination - Work with regulatory management team and colleagues to adhere to regulations at OHSU for good clinical practices of clinical trials. - Be knowledgeable about clinical research protocols and protocol requirements. - Distribute clinical research related information to appropriate research team / affiliated institutional personnel as applicable. Notify research team and those individuals directly involved in in pertinent areas of clinical research of protocol amendments, revisions, activations, closures and announcements.

The Practice Manager participates in construction, tracking, and implementation of the annual budget and strategic plan. The Practice Manager supervises Back and Front Office Supervisors, RN’s and Behavorial Health staff along with all front and back-office staff directly or indirectly in a manner consistent with the philosophy and leadership of OHSU, Family Medicine and the Scappoose Health Center. The Practice Manager is on Call 24/7 for potential clinic and safety issues needing prompt attention. The Clinic is open 8-8 M-F and Saturdays 9AM-1PM.  Budget responsibility: 48 FTE, $8 million expenses, annual visits 35,000 for 12,500 patients.   1. Clinical Practice Management: - Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment.  Provides leadership on development and implementation of standards of practice. - Leads and participates on committees. Ensures practice compliance with regulatory requirements. - Oversees inventory of all supplies and equipment. - Serves as liaison in coordination of support services for practice operations. - Leads and/or assists with implementation of grants and projects. - Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV and CLIA. In conjunction with clinical staff, coordinates patient flow. - Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Actively shares results with staff and develops appropriate action plans for improvement. Ensures that patient education materials are available and current. - Assists in planning and scheduling patient education classes and related services. - Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding the patterns of complaints and our responses to them. 2. Personnel Management: - Assumes responsibility for coordination of all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Works with Medical Director regarding faculty and resident issues.    - Directs the work and supervises the Front and Back Office Supervisors. Indirectly supervises front and back-office staff, RN’s and Behavioral Health staff. - Monitors direct patient care to ensure appropriate use of all front and back-office staff. Monitors staff adherence to policies/procedures and to maintenance of standards of care. Plans, assigns and approves work. - Ensures assigned staff adequately meet workload requirements. Hires, evaluates, counsels and dismisses personnel. Responds to AFSCME grievances. Conducts staff meetings. Recommends salary adjustments. - Identifies training and development needs of staff and coordinates in-services to meet staff needs. Orients new staff and coordinates training. - Monitors staff time and attendance. 3. Administrative Functions:        An active key member of the Leadership Team: - Leads in setting and achieving goals and objectives for the practice and provide direction and guidance for other clinic managers and supervisors. - Demonstrates knowledge of capital purchases, payroll and billing processes. Keeps abreast of all expenditures, revenues, workloads and general clinic performance in terms of costs, quality, and patient satisfaction.  Assists with grant budgets, required cost reports, annual audit, and strategic plan. - Works with DFM CFO to create and meet budget expectations. - Assists with QI planning and implementation, particularly with Lean projects. - Leads and assists with development of new programs; implement security protocols and Patient Experience interventions - In conjunction with DFM CFO, Works with UMG billing entity to assure correct submission and receipt of payments from insurance providers and to assure optimization of revenue. - Fully promotes and complies with the Code of Conduct; OHSU Health Care System and departmental policies and procedures. Develops or modifies policies and procedures as needed and participates in ongoing continuing education focused on improving professional and practice management skills.   4. Leads patient Centered Primary Care Home (PCPCH) and other primary care medical home projects.  - Incorporate new payment models included in PCPCH. - Develop performance targets (non-visit based) that reflect the values of PCMH and are reinforced by incentives derived from new payment models. 5. Key Deliverables of the role:  - Focus on growing visit volume while maintaining balanced budget. Patient experience scores, clinical compliance, high functioning staff, efficient patient flow/clinical operations - Participates in oversight of grant proposals, quality assurance and data reporting to ensure benchmarks and deadlines are met 6. Develop:  - Local marketing/promotional programs that enhance clinic visibility in the community

-  Clincal Trials Management  - Management of pregnant women’s health clinical research trials at OHSU and other affiliated hospitals including maintenance and submission of patient data, evaluation of protocol activities, maintenance and preparation for quality assurance audits and management of investigational drugs. - Also includes all data management on assigned studies. - Patient Contact - Responsible for patient interactions as outlined in protocol and as delegated by supervisor. - Preform participant interviews and physical measurements, including but not limited to blood pressure, heart and respiratory rates, and specimen collection(s) and processing.  - Regulatory Compliance and Administrative - eIRB and eCRIS submissions. - Assistance with clinicaltrials.gov for OBGYN department. - Data Management and Abstraction - Data entry - Maintenance and submission of patient data and preparation for quality assurance audits and monitoring. - Data abstraction for MFM databases and all assigned studies. - Data management on assigned studies including REDCap. - Outreach - Assist in maintaining social networking sites, submitting blog and newsletter content, and other marketing or advertising outreach efforts as assigned and supervised by unit manager. 

The Laboratory Assistant supports the Knight Diagnostic Laboratory by performing duties such as printing labels/slides, scanning H&Es, performing WBCs, quantitating DNA/RNA, cleaning instruments, managing inventory, and other duties to assure the laboratory's smooth day-to-day operation.   Duties Include but are not limited to: - Assisting Histopathology Shared Resources in clinical workflows including but not limited to: Printing labels and slides for new cases and stained slides and label accurately. Scanning H&E and IHC slides, checking blocks and slides for accuracy to confirm each block and case match. Setting up the bench station for the tech including turning on autostainer, remove lids and fill water bath. Coverslip stained slides. Contacting EHS for waste pickup. Moving samples and supplies between HSR and KDL. - Performs leukocyte cell counts using Sysmex 300, including daily QC using commercial standards and complete documentation of target values.  Assesses DNA/RNA sample quantity and quality as appropriate using Qubit/Qubit Flex and performs QC.  Create normalized DNA aliquots and manage long-term sample storage. - Maintain inventory of reagents and supplies for the laboratory.  Make and aliquot reagents used in the laboratory per protocol.  - Monitor temperatures for incubators, refrigerators, and freezers.  Monitor eye wash stations and diH2O purity. - Retrieve specimens and/or charts as needed by technologists and director.  Assist technologists and directors with miscellaneous tasks as requested.  Follows established safety procedures in all areas of the lab.

OR surgery scheduling/care coordination for SOR, CHH, DCH - Receive surgery requests (Consult to OR) via Epic work queues - Schedule pre-op/post-op, Pre-Medicine Clinic and pre-surgery COVID test appointments - Communicate surgery logistics to patients via phone/MyChart - Submit surgery case to OR scheduling department via Epic - Monitor SOR, CHH and DCH grids to maintain accurate, up-to-date Outlook calendars for each department - Notify external vendors and OR schedulers to ensure that all necessary equipment is availability - Coordinate with OHSU co-surgeons and their practice surgery schedulers and other internal and external care providers/departments as needed for medical clearance prior to surgery and postoperative care following surgery - Communicate and coordinate with CWH/OHSU social workers, caregivers, residential facility staff etc. to arrange for medical transportation to surgery and related appointments and ensure appropriate lodging/RPV accommodations have been made - Ensure that the appropriate medical orders are in place for surgery-related care (imaging, lab work, referrals, etc.) - Ensure that all medical records are in place as requested by surgeon and obtain medical records, as needed - Document all information and/or any surgery-specific changes/updates in Consult to OR referral notes - Educate and communicate with patient and clinic staff regarding current CWH and OHSU policies related to surgery - Manage, release, and transfer OR blocks and add-on requests via iQueue and Epic - Apply problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems. Managed care for surgical cases: - Complete insurance benefit checks for each surgery case - Maintain working knowledge of diagnostic and procedural coding appropriate for the service area to provide accurate CPT and ICD-10 codes for benefit checks and prior authorization requests - Maintain working knowledge of Oregon Health Authority Prioritized List and Medicare Inpatient Only List - Obtain prior authorizations, as needed, by providing relevant clinical documentation and communicating with insurance companies for any follow-up information and status updates - Communicate all necessary insurance and/or payment information to patients prior to moderate sedation, self-pay and/or flat-fee cases, and any other surgery cases, as needed - Communicate with referring providers, primary care providers and/or co-surgeons, as needed, for insurance authorization purposes - Investigate and process appeal requests for insurance prior authorization denials, coordinate peer-to-peer phone calls, obtain surgeon letters of medical necessity, additional medical records as requested by insurance companies and educate patients and surgeons on appeals process - Submit cost estimate requests to Patient Estimates Department, upon request - Enroll patients in RH program, as needed -Investigate surgery claim denials from No-Auth Work Queue and process claim appeals, as needed - Initiate OHSU Financial Assistance exception requests on patient’s behalf, as needed - Educate patients, clinic staff and surgeons regarding insurance coverage, payment information, prior authorization and appeals processes Moderate sedation case scheduling and managed care: - Receive moderate sedation case requests (Consult to OR) via Epic work queues - Communicate with CWH care coordinators to ensure that patients are scheduled appropriately - Manage/update Moderate Sedation Outlook calendar with scheduling changes - Complete benefit checks and obtain prior authorizations, as needed - Provide cost estimate statements and/or payment information to patients upon request L&D scheduling and managed care - Receive surgery requests (Consult to OR) via Epic work queues - Schedule elective induction of labor, cesarean sections, cesarean-hysterectomy, cerclage placements, cephalic versions in L&D - Complete benefit checks and obtain prior authorizations, as needed - Monitor L&D and SOR grids to maintain accurate, up-to-date Outlook calendars - Schedule stress tests Fetal department surgery scheduling and managed care: - Receive surgery requests (Consult to OR) via Epic work queues - Monitor L&D and SOR grids to maintain accurate, up-to-date Outlook calendars - Complete benefit checks and obtain prior authorizations for fetal echo appointments, genetic testing and other fetal related appointments, as needed - Investigate and process denial for fetal office visits.

This position exists within the School of Medicine at OHSU in the Department of Neurology Financial Support Unit.  The purpose of this position is to support the administrative functions of the BENFRA Botanical Dietary Supplements Research Center and a clinical trial funded by the Alzheimers Association.  The administrative coordinator will follow business office policies and procedures and will provide guidance to faculty in this program.  The administrative coordinator will set up, attend and take notes at regular committee meetings, assist with updates to the BENFRA website and cloud database and assist with financial reporting, ordering of supplies and spending for both grants.  The adminitrative coordinator will also assist with clinical trial data entry and participant recruitment and scheduling activities.

Enrollment Process: - Utilize Health Information Systems to analyze and investigate practitioner information, and distribute provider credentialing and enrollment packets in coordination with HMC Medical Affairs Program, meeting established policies and procedures. Prepare and distribute practitioner and facility data, complying with the requirements outlined by state government, federal government, and commercial carriers. Perform data entry of sensitive provider information in federal and state provider enrollment systems. - This process requires knowledge of legal, federal, state, and HMC/OHSU requirements; the National Plan and Provider Enumeration System (NPPES); the Medicaid Management Information System (MMIS); licensing boards; MSOW; the Oregon Practitioner Credentialing Application (OPCA); the Provider Enrollment Chain and Ownership System (PECOS); the CMS Identity and Access Management System; and, Washington’s ProviderOne. Collaborate with HMC designated Medical Affairs Program and HMC departments to achieve accurate credentialing, timely enrollment, and compliant billing status. - Troubleshoot problem claims in EPIC work queues. Maintain positive relations with insurance carriers to assist with timely reimbursement, problem solving, and plan participation. Perform timely annual enrollment and termination of residents and fellows. File Maintenance: - Collect and maintain appropriate provider documentation and licensure, perform manual enrollment processes, and facilitate practitioner payer re-credentialing and revalidations. Update and maintain practitioner and facility database as a central resource for HMC, and OHSU Health Plan, including department and billing personnel. Document, maintain and understand regulatory requirements for governmental and commercial payers.  Audits and Special Projects - Develop and update necessary workflows and documentation relevant to provider enrollment to improve effectiveness of department operations. Provide ad hoc reporting based on need or request. Participate in special claims correction projects related to enrollment. Promote and implement LEAN processes. Perform other duties as assigned.

Customer Service: - Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls from patients regarding requests for medication refills, complaints, general information inquiries, and urgent health care concerns.  Check patients in: - When the patient arrives for their appointment, the PAS greets the patients and confirm that an appointment has been kept. They will inspect insurance cards and/or authorization notices. Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements, verifies the demographics, Insurance, and appointment time. The PAS will also have the patient sign needed paperwork, and check the patient into the Epic Cadence system. The PAS may need to talk with the patient about Research Studies happening in the CWH, among other general information the patient may need. The PAS is also communicating with the Clinical Staff so they can communicate if Providers are running late, or need something additional from the patient. Schedule patient appointments: - The PAS also work in the Call Center within the CWH. In the Call Center, the PAS answers the incoming phone calls. They are scheduling appointments, sending in-basket and Telephone encounters to Nurse and Providers via the Epic system. They also will arrange patient transportation through OHSU's internal transportation systems when necessary and accommodate other special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc.). The PAS are also involved in obtaining prior medical records and images if appropriate. If needed, they follow-up and track requests for outside records.