Sets, adjust, manipulates and controls complex high energy equipment to apply therapeutic doses of ionizing radiation for treatment. Positions patients for therapeutic treatment with a high regard for safety and care of the patients. Exercises responsible independent judgment in recognizing and reporting significant side effects induced by radiation and maintains treatment records for accurate dose administration and observation of treatment response.   Supports managing the day-to-day clinical schedule of all therapists for machine treatment, ensure appropriate coverage during vacation, sick time, etc.   Supports employee lifecycle through hiring; orientation and training; guidance and counselling; performance appraisals; disciplinary actions; creation and revision of position descriptions; terminations; professional development, and maintenance of competency.   Oversees the training of Radiation Therapy Students and coordinates the student clinical training program.   Additional duties including, but not limited to: involvement in operation efficiency and quality of care improvement projects; recommending changes and/or action; cataloguing, review and periodic update of RTT-specific cQI projects; census tracking, etc.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities, and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture. 

This position is funded by a collaborative grant from the Alliance for Early Cancer Detection with researchers from the University of Cambridge to study the biology of clonal hematopoiesis (CH), a pre-leukemic condition which occurs in up to 20% of the aging population. The goal of this work is to identify new treatment approaches for individuals with high-risk CH that might serve as the basis for a preventative strategy. These studies will include high-throughput drug screening; in vitro validation of candidate drugs in cell lines with CH mutations and in vivo validation in CH mouse models. As many CH mutations act via alterations in the epigenome, single cell and high sensitivity epigenetic studies will also be performed. Additional duties will include molecular biology and biochemistry research techniques, flow cytometry, NGS library preparation, mammalian tissue culture, small animal handling, data analysis, and other laboratory techniques. We are particularly interested in candidates who are adept with molecular genomic techniques and mouse leukemia models. Applicants will need to possess strong organizational and communication skills as well as the ability to work independently. Some weekend work is required.   Salary will be commensurate with experience. We are looking for an enthusiastic individual who is capable and willing to make maximum use of excellent facilities and a productive environment.   Duties will include:   1. Every Knight Cancer employee is expected to embody our guiding principles: - We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently - We SUPPORT each other—Respect leads to trust, which leads to excellence - We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone 2. Highly specialized lab-based research   3. Data analytics   4. Manuscript and Grant preparation

Program management: - Serve as the primary liaison between OHSU and partner/affiliate   Project, change & request oversight: - Working with teams across ITG, OHSU and OHSU Health leadership and key stakeholders - Ensure projects & change requests are on track and on budget, and that customers receive timely communication about the status of projects/changes and emerging risks - Review performance metrics and ensure product delivery meets goals and objectives   Communications and change management: - Promote and facilitate teamwork and maintain high level of partner/affiliate satisfaction - Use change management and facilitation strategies to achieve buy-in & shared accountability - Communicate key information to stakeholders, management, and executive leadership This position is currently 100% telework/remote and may include remote work long-term. Candidate must be able to work from home full-time initially.

The OHSU HIV Clinic is seeking a board-certified or board-eligible MD/DO to provide primary care, urgent care, consult services, and prevention services to people living with or at risk for HIV. The position requires a trauma-informed perspective.   The OHSU HIV Clinic serves approximately 1,100 patients living with or at risk for HIV in the Portland metropolitan area and throughout Oregon and Southeastern Washington. The clinic is imbedded in the OHSU Internal Medicine Clinic at Marquam Hill, which serves a larger primary care mission with a majority of patients without HIV infection. As such, the provider may see general clinic patients for urgent or continuity care on an as-needed basis. - Prescribe antiretroviral therapy (ART), pre-exposure prophylaxis (PrEP), post-exposure prophylaxis (PEP), and treatment for hepatitis C and sexually transmitted infections. - Provide longitudinal care and management of multiple medical conditions including hypertension, diabetes, cardiovascular disease, mental illness, and substance use disorders, as well as preventative medicine and risk-reduction counseling for patients living with or at risk for HIV. - Provide urgent care and continuity care to patients of the general Internal Medicine Clinic as needed.

Under the direction of the Head of Clinical Medicine, Surgery and Training with indirect reporting and coordination with Clinical Veterinarian(s), the Veterinary Research/Health Technician 1 primarily provides clinical assessment, monitoring, and care for colony animals for standard clinical conditions; assists with veterinary team operations; supports research programs through technical support services; and may support husbandry services, as needed.   This classification is the first level of a three-level series.  It is distinguished from the higher levels by reduced responsibility for complex care and research support.  This position has more direct oversight and supervision of workload, case management, and coordination of research involvement by the reporting manager or their designee.    The individual in this position will exemplify the following attributes: - Strong interpersonal, written and verbal communication skills - Good time-management and organization skills - Teamwork mindset

Radiographic Scanning: - Perform clinical bone mineral measurements. - Patient demographic entry - Assist patient with disrobing and/or redressing - Weight & height measures - DXA scan(s) - Scan analysis - Report generation - Clean equipment between patients - Daily archiving of DXA scans - Preparation for next day appointments - Schedule review - Import return patient scans Radiology Equipment (DEXA) Maintenance and Quality Assurance: - Perform machine warm up, quality control scans and data analysis, each day before start of patient scanning. - Assist with maintaining bone mineral measurement equipment and scanning locations. - Maintain quality assurance records.

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.

Customer Service: - Provides high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Telecommunications: - Answers telephone and triages calls to determine urgency; transfers and/or leaves messages for triage MA/RN staff (including voice mail) and follows-up on telephone inquiries; directs callers to other aculty, staff or departments when appropriate. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Faxes: Receives reviews and distributes all facsimile communication. Ensures that urgent requests or faxes with reply deadlines are brought to the immediate attention of the faculty or staff member to whom the fax was sent. Arranged Care: - Schedules patient appointments; obtains prior medical records and studies if appropriate; gathers and/or verifies patient information including demographics, insurance coverage, and financial status; confirms patient eligibility for health care coverage and clarifies any managed care arrangements; obtains authorizations for clinical care, procedures, and laboratory studies when necessary; enters all information accurately into OHSU databases or into the medical record when necessary; follows up on pending authorizations until they are obtained; mails information packets; reminds patients when follow up appointments are due; obtains and prepares OHSU medical records before scheduled appointments.

Hiring Bonus and Relocation Package Available   The nurse in this position will provide comprehensive care to pediatric hematology/oncology patients in an ambulatory setting, including administration of chemotherapy, blood products and supportive care.   The nurse will need to be or become certified to administer chemotherapy through the Association of Pediatric Hematology Oncology Nurses (APHON) curriculum.   The RN also will provide infusion therapy for specialty service patients such as gastroenterology and nephrology. In addition, the nurse will be assigned to coordinate care for two to three Hematology Oncology providers patient populations.   Key Responsibilities & Performance Standards   - Scientist - - Evaluates knowledge of self and others: - Evaluates own knowledge and nursing practice in relation to professional practice standards and evidence-based knowledge; identifies areas of strength and professional growth; sets and achieves professional development goals. - Evaluates knowledge and nursing practice of peers, recognizing strengths, providing constructive feedback and maintaining caring and compassionate relationships - - Identifies complexities within OHSU systems and participates in identifying and resolving work flow barriers to effective, efficient, and fiscally responsible care delivery. - - Evaluates patient outcomes against quality goals or benchmarks. Promotes innovation through participation in data collection, data analysis, evidence-based performance improvement plans, nursing or interdisciplinary research, and education about change methods.   - Leader - - Uses an evidence-based decision making process to determine the patient’s priority goals and care activities in relation to: - Nursing’s independent scope of practice (safety, comfort, hygiene, restorative measures, and health promotion) - The interdisciplinary plan of care - Documenting decision making in the patient’s plan of care and hand-off  communication - - Protects and advocates for patient safety, health and wellbeing: - Communicates and formally reports concerns and/or seeks change where individual or institutional behavior in the practice setting jeopardizes the well-being of patient, families, or team members. (e.g., Patient Safety Net report, chain of command). - Speaks up and intervenes when an individual’s actions or practice is not in alignment with patient safety. The nurse speaks directly to the responsible party, and takes responsibility to support those who identify potentially questionable practice. - - Keeps the patient as the focus when exercising judgment in accepting responsibilities, seeking consultation, and assigning activities to others who carry out nursing care: - Assigns or delegates tasks based on the needs and condition of the patient, potential for harm, stability of the patient’s condition, complexity of the task, predictability of the outcome, availability to monitor and supervise, and competency of the individual being delegated to.  - Allocates resources based on identified patient and family needs - Speaks up immediately about concerns regarding assigned responsibilities - Practitioner - - Acts as a patient advocate by partnering with the person, family, significant others, and caregivers, as appropriate, to implement and evaluate the plan of care.  Assures that the plan is aligned with the patient’s physical, spiritual, and psychosocial goals, initiating changes as appropriate. - - Delegates and supervises tasks consistent with other caregivers’ scope of practice, adhering to standards, regulations, and role expectations including self-care and collaborative teamwork.  - - Delivers care in a manner that preserves and protects patient autonomy, privacy, dignity, confidentiality and rights. - - Implements direct and indirect nursing care consistent with evidence-based practices, hospital policies and procedures, and scope and standards of practice. - Knowledge Transfer - - Develops a therapeutic relationship with patients and families, effectively transfers information about disease, health and recovery, Engages patients and families in decision-making about the plan of care. Evaluates capacity for self-care and addresses concerns about transition to next level of care, different healthcare facility or home.  - - Communicates evaluation of patient’s stability, progress, discharge plan and recommendation for continuity of the medical and nursing plan to other members of the health care team, including through accurate and timely documentation of the patient’s electronic record. - - Effectively transfers knowledge to other members of the team to support the safety of their practice (e.g. educating students, precepting, in-services, giving and receiving feedback during handoffs). Seeks knowledge from other members of the team to ensure safety of own practice. Engages in collaborative and effective decision-making with other members of the team while maintaining caring and compassionate relationships.

The exercise specialist provides services under the direction of the physical therapist for patient care related assistance in Rehabilitation Services. The exercise specialist also provides non physical therapy exercise training and athletic training duties. When assisting therapists, the individual works under the direction of the and supervision of a licensed therapist, and in accordance with regulatory requirements and hospital policies and procedures. When providing non physical therapy exercise training the individual carries out a maintenance exercise plan. These duties do not require direct supervision.   If functioning in the role of an athletic trainer (ATC) the individual provides at-event surveillance and injury management of athletes, athlete exercise education.  The individual also provides cleaning and preparation of treatment areas and stocking of linen, supplies and other duties. The Exercise Specialist recognizes and addresses age-appropriate needs when caring for patients.  In addition, the Exercise Specialist assists in maintaining the practice environment in a clean, orderly condition. The Exercise Specialist assist with the delivery of care in Cardiac Rehabilitation and may functions as a therapy aide in an inpatient setting.

$5,000 hiring bonus   Intense Clinical Management    Care Planning: - Assesses patients for psychosocial and transitional care needs and participates in developing patient-centered care plan. - Assists patient in identifying goals and recognizing associated behavioral modifications. - Acts as a liaison between patient and medical team when necessary and contributes clinical expertise to care plan, offers recommendations for diagnosis and treatment of mental health and addresses addictions issues when appropriate. - Facilitates linkage to clinics that best meet patient’s needs, and may arrange appointments, complete intake paperwork, plan transportation options, accompany client to appointments, and support the patient and clinic staff during initial transition period. - Provide high level clinical care planning to outpatient community providers, and support both the patient, prescribers, and the clinics while during this engagement period.   - Assists patients in securing services to stabilize housing, obtain employment, access financial entitlements, treat addictions issues, and meet basic physical needs. - Content experts in identifying, care planning and intervening to address the numerous disparities the target population faces with regards to Social Determinants of Health. Coordination of care: - Facilitates cross-site communication between hospitals, clinics, and other community agencies.  - If patient returns to ED/hospital, SW serves as a source of knowledge about patient’s goals, care trajectory, post-discharge needs, and barriers to outpatient care.  - Composes and/or updates EDIE care guidelines to increase cross-system knowledge of care plan. - Provide other professionals with clinical background and recommendations on how to proceed with a highly complex and traumatized patient.  Clinical services: - Offers clinical expertise to medical providers when relevant to drive effective diagnosis and treatment of mental health, substance use disorders, and to provide basic medical care to those experiencing homelessness. - Provides intensive outreach and engagement to access needed community services, providing education, counseling and motivational interviewing to enhance outcomes of recommended supports and interventions. - Use of therapeutic techniques, by creating mutually agreed upon goals, help the patient enhance physical, psychological and social functioning. - Practice interpersonal communication and system navigation skills alongside the patient.  - Maintains state of the art knowledge of social services in the Tri-County area, including but not limited to shelter access, medical insurance, housing resources, MAT programs, and specific mental health treatment options.   - Providing higher level teaching and mentorship on assessment and resources availability to hospital and community based social workers, nurses and physicians.   Interface with insurance companies: - Must be highly knowledgeable of insurance coverage needs, requirements and processes, including: facilitating prior authorizations and be able to provide clinical justification and documentation when needed. - Submits complex care need requests for flex funding with clinical rationale. - Required to be able to navigate both the physical and behavioral-based insurance care needs.  Data   Quality improvement: - Maintain independent preparation of data, design and collection in collaborating with teammates on an ongoing basis to evaluate program effectiveness. - Solicits feedback from patients, interdisciplinary colleagues, and community partners to improve service delivery. - Work to add to the overall knowledge of the hospital staff to have the needed expertise to engage in care to a population that can face barriers in engagement and have resounding care needs.  - Facilitates patient movement through the OHSU system, coordinates and facilitates quality related throughput, and balances need for services that are both financially viable and effective. Educational Training    Education: - Maintains active clinical licensure and obtains required CEUs. - Participates in continuing education as a learner but also accepts opportunities to provide cross-disciplinary education via rounds, committees, conferences, and presentations when relevant opportunities arise - Provide psychoeducation to patients and/or their families, and providers that we directly work with. - Offer coaching, mentoring, training to medical, nursing and social worker students, as well as to fellow colleagues and peers at OHSU. This training is focused on resources availability but also in clinical delivery of care with population with complex care needs. 

- Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Other administrative duties as assigned. - Answer all calls directed to the DHC. Schedule basic patient appointments over the phone. Process calls in a timely, polite, and professional manner. Follow DHC standard work to connect new patients to the appropriate scheduling teams. - Coordinate and schedule patient care appointments and managed care as directed by physician and/or nurse staff;Serves as a liaison and information resource for physicians, and nursing support staff; Return phone messages; Prepare and mail new patient information packets; Direct patients to appropriate providers for other health care issues; Complete and route direct referrals to other clinical services; Enter patient information accurately into OHSU databases and /or into the medical record when necessary. Proper use of OHSU forms and documentation required for all patients.  - Gather and/or verify patient information including demographics, insurance coverage, and financial status in accordance with OHSU and OHSUMG best practices. Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  - Initiates authorization requests for subsequent care. Enter all information accurately into OHSU databases and /or into the medical record when necessary. Documents in EMR as trained by OHSU EPIC policy and procedures. Has understanding and knowledge on how to create EARL shells for all patients referred to DHC.  - Has knowledge on how to schedule ancillary studies and referrals to other practices within OHSU Health Care system. Applies problem solving and negotiating skills in resolving patient concerns and problems. Follow up on pending authorizations until they are obtained. 

Hiring Bonus and Relocation Package Available   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   To access the RN Role Description and Department Specific Requirement Addendums go to the TTP Program webpage: https://www.ohsu.edu/nursing-careers/transition-practice-ttp-program

- The appointee shall provide services as assigned by the supervisor in furtherance of the university’s missions and goals of teaching, research, patient care, outreach and public service. - The PA or NP faculty member will be assigned a MD/DO supervisor in the practice, whom they will meet regularly to work collaboratively both on professional growth and faculty development. If the faculty member is a PA-C, supervision will be provided by an MD/DO supervisor as per OMB requirements. - The faculty member will be expected to have a strong commitment to developing the practice into a vibrant clinical and academic operation, which is successful from both a professional and business point of view. - The faculty member will be expected to participate in continuing education, professional and faculty development and scholarship. - The faculty member will be involved eight (based on 1.0 FTE may be less based on FTE hired into), half days with direct patient care, and the supervision of students and other university learners at the OHSU Family Medicine Gabriel Park clinic, which will include a mix of primary care and urgent care practice. A portion of a work day is provided for administration and scholarly activities. The expected work week for this position will be flexible with rotating Saturdays and some of the weekday hours would be in the evening. - The faculty member will be expected to have a strong commitment to developing the practice into a vibrant clinical and academic operation, which is successful from both a professional and business point of view. - The faculty member will be expected to participate in continuing education, professional and faculty development and scholarship as directed by his/her department. Previous work experience in primary care and urgent care is required.

- The faculty member will be expected to have a strong commitment to developing the practice into a vibrant clinical and academic operation, which is successful from both a professional and business point of view. - The PA or NP faculty member will be assigned a MD/DO supervisor in the practice, whom they will meet regularly to work collaboratively both on professional growth and faculty development. If the faculty member is a PA-C, supervision will be provided by an MD/DO supervisor as per OMB requirements. - The PA or NP faculty member’s schedule will include (based on 1.0 FTE may be less based on FTE hired into), half days with direct patient care, and the supervision of students and other university learners at the OHSU Family Medicine clinics, which includes Immediate Care practice. A portion of a work day is provided for administration and scholarly activities. The expected work week for this position will be flexible with rotating to different Family Medicine clinics, and flexible with rotating Saturdays and some of the weekday hours would be in the evening. - Our ultimate goal is to expand our urgent care hours to include Sunday as well, and as such there is a possibility that the position will include rotating Sundays. - The faculty member will be expected to participate in continuing education, professional and faculty development and scholarship as directed by his/her department.

This position will be part of a dynamic, energetic and collaborative team that supports the organization in the use of data and information to further OHSU’s mission to strive for excellence in education, research and scholarship, clinical practice and community service. Members of the Business Intelligence and Advanced Analytics (BIAA) team work to apply knowledge and best practices to assist end users in leveraging BI Tools (Power BI, Cognos, Tableau, etc.) to support enterprise business process and the use of data for efficient decision making throughout the organization.    This position is responsible for applying standardized templates, processes, and methodologies to faciliate the delivery of a complex strategic program of work across all OHSU missions. The position will provide project management and oversight in the delivery of complex, strategic initiatives to address critical process and system improvement efforts to ensure efficiency and consistent results.   The Project Manager has complete responsibility to implement complex projects within OHSU. Performing Cost Benefit Analysis (CBA) and creation/evaluation of Requests for Proposal (RFP), Requests for Information (RFI) and other project life cycle tasks are expected of this position. This position may also be responsible for assigning tasks to other project team members and monitoring their progress throughout the project life cycle. This position might also be involved with managing vendor engagements.   Industry standard Project Management methodologies such as PMI, and standard OHSU structured project management processes are used to implement and support all work activities ranging from formal projects to daily work.  This position is expected to perform the duties below with minimal guidance and supervision. This position requires independent judgment and expertise, especially in the areas related to consultation, training and development tasks.

System/Business Analysis - Propose, facilitate and document modifications to existing business processes and operational workflows. - Use the knowledge gained by working with business partners and through prior experience to analyze data in enterprise applications including Oracle EBS, University budget systems, Epic, or Banner in order to meet system requirements. - Conducts customer meetings to obtain system definition and design approvals or develop system or workflow interfaces, and requirements gathering. - Designs, develops and documents new applications and systems or clinical/operational workflows. - Analyzes present and future system needs of customers and makes recommendations on options and alternatives for implementing applications and systems or processes. - Designs, develops and documents modifications to existing applications and systems - Assumes project coordination responsibilities for small projects or sub-projects within a larger project. Data Validation / Quality Assurance - Ensure data integrity and validity of applications and systems - Ensure that proper quality assurance standards are applied throughout the software development process. - Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule. - Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. - Document and communicate preliminary testing results. - Develops test plans and conducts testing - Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing. - Tests vendor upgrades and new releases IT System Customer Support - Provide ongoing support, follow up and maintenance as part of implementing process and system improvements or workflow changes. - Triage and address issues as they arise based on customer incidents and change requests. - Assist in the development and design of system interfaces and data integration to support BI Reporting, Analysis and Application needs - Provides training/mentor assistance to analysts and/or end users with less experience. - Coordinates the escalation and resolution of software processing problems with vendor support specialists. - A strong advocate and representative for the end-user; which may include providing support for operationalized products and iterating on the information received from end users.  This position is currently 100% telework/remote and may include remote work long-term. Candidate must be able to work from home full-time initially.

The Department of Radiation Medicine at Oregon Health & Science University is seeking a board certified medical physicist for a faculty position. This appointee will join our team of currently 11 physicists and 9 dosimetrists. The candidate is expected to contribute to the research and educational missions of the Department and School of Medicine.   Under the general supervision of the Chief of Physics (or the interim Chief of Physics), the appointee would provide technical expertise in the areas of patient treatment planning, therapy machine/radioactive sources calibration, radiation safety, and new technology research and implementation. The appointee must have a strong clinical background as well as strong interest in having a career as an academic medical physicist. Educational responsibilities include the clinical medical physics residency program, developing and teaching graduate and undergraduate courses, and supervising MS and PhD students’ research and dissertations.

Receive patients arriving for appointments and help patients with check out process.  Greet patients and confirm that an appointment has been kept.  Copy insurance cards and/or authorization notices and verify insurance coverage.  Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.  Verify and update the common data set on-line.  Explain and satisfy any necessary patient signature requirements.  Prepare charts for patient appointment, as desired by each physician.  Schedule follow up care or arrange for notification of annual examinations   Appointment Scheduling: Schedule new and return patient appointments, including for residents and faculty, ancillaries and procedures.  Create a medical record, if needed.  Arrange interpreters, stretchers and wheelchairs when necessary, and accommodate other special needs whenever possible.  Scheduling may occur face-to-face or over the telephone.    Information Gathering:  Gathers and/or verifies patient demographics, insurance and financial information; transfers patient to appropriate financial specialist for screening as appropriate; informs patients of OHSU billing mechanisms; gathers information regarding insurance plan from caller and relays contracting and managed care arrangements to caller per clinic process.  Information gathering may occur face-to-face or over the telephone.   Requests and receives patient information to ensure patient charts are compiled according to requirements.  Faxes record requests to referring provider offices, and collects medical information pertinent to appointments.  Documents records request actions in EPIC per CEI process.   Mail new patient information packets. Assist staff with supporting administrative clinic functions including filing and pulling patient charts, sending and faxing medical records when indicated, and assisting staff with mail distribution and other duties as assigned by supervisor or manager.   Successful completion of assigned tasks require the use of OHSU software programs including but not limited to EPIC (Cadence, EARL, work queues, In-Basket, EpicCare), Right Fax, Microsoft Office Suite (Outlook, Word, Excel, Lync) and Smart Web.   Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies.   Customer Service.  Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and confirm that an appointment has been kept.  Copy insurance cards and/or authorization notices and verify insurance coverage.  Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.    Explain and satisfy any necessary patient signature requirements.  Prepare charts for patient appointment, as desired by each physician.   Perform cash handling and billing duties in a timely and thorough manner.  Duties include: educating patients on related billing issues as appropriate; collecting co-payments and past due balances when indicated; providing patients with appropriate receipts per CEI procedures; performing end of day duties following CEI protocol and guidelines (reconciling cash/check/credit card/HPM receipts, checking encounters for missing information, and giving appropriate documentation to designated area for posting/ordering); closing EPIC cash drawer per CEI and OHSU policy and maintaining front office cash drawer, as appropriate.