In this role, you will manage administrative functions, coordinate with Knight units (Human Resources, Finance, Grants Management), and facilitate the center's operations. Responsibilities include administrative oversight of staff, managing recruitment and promotion processes, overseeing onboarding/offboarding procedures, and ensuring performance evaluation compliance. The role also involves liaising with Knight Finance and Grant Management, monitoring financial performance, tracking and reporting grant applications, and reporting operational metrics. Additionally, the administrator assists with the annual budget process, collaborates on budget development, and represents the center during budget discussions. Event coordination, partnership management, and other duties as assigned by CBDS leadership are also part of the role.   Duties include but are not limited to: CBDS Administrative Supervisor and liaison to Knight Human Resources. - Serves as the unit’s administrative supervisor (Indirect Supervisor) for admin and research staff hired directly to the CBDS organization - Establishes and implements processes for unit onboarding, promotion, and offboarding. Ensures coordination and completion of OHSU requirements - Oversees annual processes for performance evaluation and contract renewal for staff hired directly to the CBDS organization - Establishes and continually improves center affiliation and membership processes, tracking and reporting, and funding - Manage unit space assignments and maps Recruitment - Primary contact for CBDS recruitment with Division of Oncological Sciences, Knight HR, Office of Visitors & Volunteers, Office of International Affairs, etc - Establish, communicate, and apply the proforma/ offer packages for faculty and staff, new employee computing, desk set-up, office set-up, remote working set-up, including line-item details and budgets - Maintains positive candidate relations by tactfully and diplomatically communicating the status of their candidacy and next steps during the recruitment process - Maintains accurate, accessible, and up-to-date records of candidate materials (CVs, Cover Letters, etc.), employee information, interview feedback, and hiring decisions in Smartsheets and shared SharePoint folders - Interview Coordination: Coordinate and schedule complex faculty and staff recruitment visit itineraries, while seeking input from key stakeholders involved in the recruitment process. Arrange travel for faculty and staff candidate interviews including flights, car rentals and hotel stays. Facilitate feedback surveys for candidates and help follow up with candidate when needed for additional conversations with faculty and leaders. Book conference rooms for candidate interviews and seminar talks. Secure technical and audio-visual support during candidate seminar talks that are streamed and/or recorded CBDS liaison to Knight Finance and Knight Grant Management - Works with Knight Finance to monitor and report on financial performance - Oversees labor distribution scheduling and effort certification reporting for unit - Develop and maintain the CBDS description for grant applications - Captures CBDS relevant proposal budget data using InfoEd routing information and tracks award progress and success Unit Reporting - Responsible for establishing and implementing systems for operational reporting (to the foundation, advisory boards, the Knight, etc.) on KPI, impact, capacity, and budget. Research on business models used by other data-focused research centers is needed. The Director will use these reports to inform the unit’s business model decisions. - Develop and implement a project tracking system - Monthly finance reports, including budget and actuals YTD, are provided by Knight Finance and available in Cognos.  This data can be used to generate predictions  Assists the Director in the annual budget process - Represents CBDS at annual budget process - Collaborates with CBDS leadership to develop the annual budget - Enters data into budget templates - Submits budget templates to sponsor/Knight Finance - Reports on departmental arrangement performance  Events and Other - At the direction of the CBDS leadership, coordinate the planning of and the day-of run-of show for internal events, events with the center’s partner organization (the University of Oregon), and other external partners in collaboration with the Knight Events Team and Ed Comm. - Other occasional duties as assigned by CBDS Leadership

This position supports industry-sponsored, NIH-funded, and investigator-initiated clinical trials in the Department of Dermatology, under the supervision of Alex Ortega, MD.     Duties include: Under minimal supervision, coordinating complex therapeutic interventional clinical research protocols, and data management. Contributes to feasibility assessment and research protocol management. Assists with an audit of the billing grid against protocol-required tests and procedures to ensure accuracy and completeness. Ensures research protocol implementation. Collaborates with various OHSU departments to complete protocol-required tests and procedures, which may include the research pharmacy, Epic informatics team, clinical research billing office, and other areas.   Assists with billing review and charge reconciliation. Accurately applies investigators’ scientific data into a cohesive format for the protocol document and associated procedures that are consistent with internal and external policies and regulatory requirements. Coordinates projects with active management of expectations, timelines, and deliverables through facilitation and coordination of steps, which may include multiple clinical research protocols. Tracks and reports milestones. May assist leadership across multiple protocols to ensure appropriate and consistent project management, complex logistics, quality assurance, and participant safety. May lead data and regulatory audits of study conduct and data, emphasizing data security in concordance with federal, state, and local regulations.   Assists with trial start-up activities, including corresponding with the OHSU Institutional Review Board (IRB), eCRIS and ensuring all appropriate training and documentation is complete; recruiting, interviewing, and screening subjects for trials; following subjects throughout trial and follow-up period; ensuring all required data is collected and protocol is followed; reporting adverse reactions to trial sponsor and IRB, as appropriate; taking vital signs, performing ECGs, and drawing blood as required by the protocol; performing sample processing and shipping; performing inventory checks and maintaining trial supplies; entering data collected from subject visits into the appropriate system for clinical trials; assisting with regular reporting of study updates to IRB and subjects, as applicable; attend meetings as directed by clinical trials investigators; additional duties may be assigned by clinical trials investigators or the Manager. May participate in onboarding and training new staff.   The duration of this appointment may be changed or eliminated if a gift, grant, or contract fund supporting this position becomes unavailable.

Provides clinical care to Uveitis patients of the University Hospital and Clinics, affiliated hospitals and clinics and approved satellite locations; engaging in public service through consultative activities with non-university groups as approved by Department Chair; providing staffing to residents seeing Uveitis/Ocular Inflammatory disease patients; teaching residents and house staff about Uveitis/Ocular Inflammatory disease; and performing research relevant to Uveitis/Ocular Inflammatory disease; providing clinical and/or research supervision for ophthalmology residents and fellows.  May include activity in satellite locations. Other subspecialty experience is welcomed but not required (e.g. uveitis & retina, uveitis & cornea, etc.).

Echo Procedures. - Determines and instructs patient in proper preparation for exam; explains examination process and procedure to patient; positions patient for each examination to maximize effectiveness of image and minimize patient discomfort; adjusts equipment controls; modifies each study during the exam to demonstrate the anatomy, physiology, hemodynamics and/or pathology accurately; determines need for additional views depending on patient variables or demonstrated pathology; manipulates transthoracic transducer by hand over diagnostic area in order to image cardiac structures and visualize hemodynamic flow patterns as necessary; selects appropriate scan based on significant functional and/or anatomical pathology; records representative images for review by Cardiologist. Performs transthoracic echocardiography on pediatric patients to include the evaluation of complex congenital heart lesions, and pre/post-operative cardiac assessment; to include premature and micro-premature infants on high frequency ventilators. - Provides transthoracic echocardiography on outreach pediatric patients throughout Oregon. During certain invasive procedures, gives physician measurements, estimations, angles, and guidance. (These invasive procedures may include but not limited to; pericardial centesis, balloon atrial septostomy, blade atrial septostomy, balloon valvuloplasty. Assists physician in the application of transesophageal and/or intra vascular ultrasound in the cardiac catheterization laboratory or surgical suites. Records and Reports. - Schedules patients from phone or written physicians’ request; obtains clinical data from patient chart or referring physician; arranges digital images of exam findings in logical sequence for patient's permanent medical record; maintains patient files (e.g., records patient identification and corresponding examination procedures); verbally reports summary of patient's medical history and pertinent exam findings to Cardiologist. Miscellaneous. - Demonstrates echocardiography techniques and principles to assist students and Cardiology Fellows in performing the echocardiography exam; processes images in digital format; performs routine cleaning and adjustments on machines and reports any mechanical failures to supervisor; utilizes hazardous cleaning/sanitizing chemicals for esophageal probe; utilizes computer/ultrasound machine data for additional analysis; performs periodic quality control tests to ensure proper operation of equipment; keeps abreast of new techniques and technological changes by attending workshops and seminars. Follows and utilizes research protocols.

- Provide high quality customer service to both external customers (patient, referring providers and insurance carriers) and internal customer (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, primarily as a phone operator and scheduler, facilitate with available information technology, standard complain processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Gather and/or verify patient information including demographics, insurance coverage, enter all information accurately into OHSU databases and scheduling system.  Scheduling appointments per guidelines and protocol. - Triage and document accurately telephone calls from patients including request for medication refills, complaints, general information inquiries and urgent health concerns.  Facilitate retrieval of required information and delivers such information or request promptly per Departmental protocol. - Greets patients and checks them in prior to being seen by a clinical provider. This includes but is not limited to careful review of insurance, demographic information. Collects deductible payments, co-payments, and deposits on services. - Scheduling patients either by phone or in person as per check out notes for follow up appointments, new patient, procedures per Departments protocol.

- Always promotes the mission of the Knight Cardiovascular Institute through our Professional Standards of timely Customer Service, Reliability, Productivity, Professionalism, Accuracy, Timeliness, Integrity, and Problem-Solving. - Responsible for many aspects of clinical trial operations from site initiation visit to closeout and assuring appropriate conduct of protocols to meet FDA guidelines. This includes but is not limited to: - Works in collaboration with study coordinator to maintain and file regulatory and study documents of active trials to meet study requirements - Create a weekly task list of outstanding items for the coordinator to review and assign to ensure data entry to EDC is captured within obligatory time frames - Collection and transcription of all laboratory and imaging data with guidance from the coordinator as needed. - Data entry of visit data into central data repositories (eCRIS, internal subject trackers, etc.) - Addressing all imaging and laboratory queries in sponsor ERT - Maintaining laboratory reporting and signature requests from the PI - Responsible for elements of patient visits including but not limited to: - Work with coordinator in planning visit activities and scheduling participant appointments - Coordination of patient travel - Prepping any necessary documents prior to the visit - Responsible for communicating with patients regarding scheduled appointments - Work with coordinator in collaborating with ancillary departments to make sure all patients receive timely ECHO’s, Imaging, vitals (blood pressure, temp, respirations, height, weight) or other study related tasks as needed. - Independently provide follow up for subjects who are no longer receiving treatment in the form of phone calls or clinic visits. - Work with monitoring groups to ensure all data is captured as per protocol

Uncontrolled inflammation generates significant morbidity and mortality in many infectious (e.g. HIV) and non-infectious (e.g. inflammatory bowel disease) diseases. By utilizing non-human primate models of human disease (both viral and non-viral etiology), the Estes Laboratory works to elucidate determinants of local and systemic inflammation leading to tissue pathology, disease progression, and viral reservoir persistence, as well as tests therapeutics to modulate the immune landscape, restore immune homeostasis, and reduce viral reservoirs.     This position will be responsible for prepping and organizing samples for active in-vivo studies in addition to database maintenance of current and archival samples.  This position also will assist in histopathology duties in support of the Laboratory’s Scientific Program, including: processing and embedding tissues, microtomy from FFPE tissues, directed immunohistochemistry, in situ hybridization, and imaging using an array of platforms, and maintaining laboratory and equipment under direct supervision.    The ideal candidate will have histotechnology and/or relevant research lab experience. Imperative characteristics such as great attention to detail, good manual dexterity, and organization skills.

- Collecting and analyzing data, either in the lab or in the field - Conducting data entry and validation - Conducting literature reviews - Learning to use professional concepts to resolve problems of limited scope and complexity - May perform any routine duties as directed and under the supervision of other study personnel

$49.16 - $78.18 per hour, depending on degree and experience   Hiring Bonus up to $12,000 DOE and Relocation Package Available. Must begin work by July 1, 2024 to qualify.   Free Parking at night! Night Differential (12.5%/hr from 7 pm- 7 am)   This position also comes with great benefits! Some highlights include: - Comprehensive health care plans. Covered 100% for full-time employees and 88% for dependents - $25K of term life insurance provided at no cost to the employee - Two separate above market pension plans to choose from - Vacation: 192 to 288 hours per year depending on length of service, prorated for part-time. - Sick Leave: 96 hours per year for full time - Holidays: up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid. - Substantial public transportation discounts (Tri-met and C-Tran) - Tuition Reimbursement program - Innovative Employee Assistance Program (EAP) including extensive wellness resource The PED is responsible for assessing patient needs, planning and coordinating interventions and consultations. Procedures and treatments provided in the PED include but are not limited to: placing venous access, portacath access, drawing bloodwork, medication, fluid and blood administration, radiography, extremity splinting and reduction, laceration repair, moderate and deep sedation, ultrasonography, intubation, cardioversion, pediatric sexual assault and abuse exams, and cardiopulmonary resuscitation.  Patient population and diagnoses vary from minor to critical care and include: abdominal pain, extremity injuries and trauma, possible VP Shunt failure, overdose, seizure, dehydration, heart failure, respiratory distress, acute stroke, acute depression/psychological emergencies, neutropenic fever, sepsis, and other complex medical histories. The PED Team works determine if the patient requires admission or discharge with resources and referrals. The nurse-to-patient ratio is 1:1 or 1:5 based on the patients dynamic stability and acuity.

  Hiring Bonus up to $10,000 DOE and Relocation Package Available. Must begin work by July 1, 2024 to qualify.    $49.16-$78.18 per hour, based on RN Degree and level of experience   The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN’s care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, practitioner, and knowledge transferor [O’Rourke Model of the Professional Role™]. Professional accountability enriches the Clinical RN’s engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical Nurse exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, Learning Culture, and an Engaged Informed Culture.   Description of work: Responsible for the delivery of appropriate, timely and beneficial care for patients which promotes quality and cost-effective health care outcomes working within established standards for case management practice, and Advance Access principles. Provides standard nursing care for patients throughout the age continuum. Responsible for active management of patients. Maintains compliance with applicable laws such as client confidentiality, Americans with Disabilities Act, Workers’ Compensation, abuse reporting, principles of consent, and advanced medical directives. Advocates for the client/family at the service-delivery level and at the policy-making level fostering the client/family’s decision-making, independence, and growth and development. Integrates factors related to quality, safety, efficiency, and cost effectiveness in planning, delivering, monitoring and evaluating client care promoting the most effective and efficient use of human and financial resources. Functions as the liaison between referral providers and GP providers. Participates in clinic, department, OHSU campus, teams and committees. Assist in the implementation of nursing system that supports the mission of the American Academy of Ambulatory Care Nursing. (AAACN).   Clinical Skills and Duties: - Participate in Risk Stratification for team patient population - Participate in the development of Care Management - Perform hospital follow up calls. - Follows standing orders/protocols in assisting with patient care. - Cross coverage of all clinical teams as needed. - Provides team leadership. - Uses EMR to assist with patient care. - Clinical skills to include but are not limited to; INR testing, IV placement/infusion, bladder catheterization, suture removal, immunizations/injections. - Manages nurse visit schedule which includes but is not limited to: B/P checks, wound care, suture removal, education/teaching, INR testing, prenatal intakes. - Responsible for handling urgent/emergent calls and walk-ins per clinic approved advice protocols. - Reviews the visit schedule to anticipate healthcare needs of patient panel. - Actively coordinates care for patient care as needed.

The employee will perform research which will involve using mouse, monkey and human gametes, embryos, pluripotent cells and various tissues. The responsibilities include overseeing:  research planning and conduct all embryology experiments; establishing of novel IVF research techniques and maintain equipment such that the Center remains on the leading edge of embryology. Embryology experiments will require intermittent late night and early morning (12am-6am) coverage which is outside of typical work day.  Flexibility and professionalism at these hours are paramount.   They will independently perform work of the highest difficulty with their extensive knowledge in the specialized field of clinical embryology and conduct all embryology related studies as directed by project leaders and CECGT Scientists/Faculty in mouse, primate and human gametes and embryos; assisting with publication of already gathered data, as well as incorporating new data into the development of future projects; and performing a variety of duties which require flexibility, judgment, and unique experience in fields of embryology.   This position is responsible for independently reviewing, assessing, and presenting new techniques in the field of embryology to research staff. Contribute to written reports, abstracts, project proposals and grants, and presentations including conference abstracts and presentations. Appointee will participate in the on-call schedule, which includes intermittent evening, weekend, and holiday coverage.   Overall the position promotes the mission of the Center for Embryonic Cell and Gene Therapy by exhibiting reliability, productivity, professionalism, accuracy, timeliness, problem-solving, strong ethical understanding of our complex scientific focus, as well as compassion and kindness when communicating.

Hiring Bonus up to $10,000 DOE and Relocation Package Available. Must begin work by July 1, 2024 to qualify. $49.16-$78.18 per hour, based on RN Degree and level of experience     The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   This position also comes with great benefits! Some highlights include: - Comprehensive health care plans. Covered 100% for full-time employees and 88% for dependents. - $25K of term life insurance provided at no cost to the employee - Two separate above market pension plans to choose from - Vacation - 192 to 288 hours per year depending on length of service, prorated for part-time - Sick Leave - 96 hours per year, prorated for part-time - Holidays - up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid) - Substantial public transportation discounts (Tri-met and C-Tran) - Tuition Reimbursement - Innovative Employee Assistance Program (EAP) including extensive wellness resources

- Conducting and analyzing scientific research, preparation of written reports. - Maintenance of lab equipment and facilities, training of staff and interns regarding protocols and procedures. - Other general lab duties as assigned.

  $56.55-$82.13 per hour, based on experience (Resource)     The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture. -  

Hiring Bonus up to $10,000 DOE and Relocation Package Available. Must begin work by July 1, 2024 to qualify. $49.16-$78.18 per hour, based on RN Degree and level of experience     The OHSU Clinical registered nurse (RN) provides compassionate, evidence-based, and efficient care to individuals, families, communities and patient populations. The Clinical RN's care delivery is consistent with the Oregon Nurse Practice Act, the ANA Scope and Standards of Practice, and the ANA Code of Ethics. The Clinical RN demonstrates the professional role obligations of scientist, leader, and knowledge transferor [Onsomble Model of the Professional Role™]. Professional accountability enriches the Clinical RN's engagement as a leader in promoting an inter-professional culture of collaborative decision-making, innovation, life-long learning, and teamwork. The Clinical RN exemplifies the principles of a Culture of Safety by committing to a Just Culture, a Reporting Culture, a Learning Culture, and an Engaged Informed Culture.   This position also comes with great benefits! Some highlights include: - Comprehensive health care plans. Covered 100% for full-time employees and 88% for dependents. - $25K of term life insurance provided at no cost to the employee - Two separate above market pension plans to choose from - Vacation - 192 to 288 hours per year depending on length of service, prorated for part-time - Sick Leave - 96 hours per year, prorated for part-time - Holidays - up to 64 holiday hours per calendar year (employees accrue .0308 holiday hours for each hour paid) - Substantial public transportation discounts (Tri-met and C-Tran) - Tuition Reimbursement - Innovative Employee Assistance Program (EAP) including extensive wellness resources

Hiring Bonus up to $10,000 and Relocation Package Available. Must begin work by July 1, 2024 to qualify.$49.16-$78.18 per hour, based on RN Degree and level of experience   Able to lift 50 lbs independently.  Complies with the safe patient mobilization policy when  lifting or positioning dependent patients, including using mechanical lifts and coordinating the assistance of other personnel.   

Hiring Bonus up to $10,000 and Relocation Package Available. Must begin work by July 1, 2024 to qualify.$49.16-$78.18 per hour, based on RN Degree and level of experience   Able to lift 50 lbs independently.  Complies with the safe patient mobilization policy when  lifting or positioning dependent patients, including using mechanical lifts and coordinating the assistance of other personnel.   

Hiring Bonus up to $10,000 DOE and Relocation Package Available. Must start by July 1, 2024 to qualify. $49.16-$78.18 per hour, based on RN Degree and level of experience   - Monitor patient lab and diagnostic study results, present abnormal results to the physician for review execute physicians ordersseeking clarification as needed - Provide ongoing patient/family education; participate in on site post-transplant clinics - Facilitate referrals to appropriate health care professionals - Triage and respond to patient phone calls - MyChart, and RightFax requests - Assess potential or actual patient health problems, recognizing and responding to emergent situations; - Document according to established policies and procedures. - Follow up of transplant call-ins; provide initial patient/family post-transplant education; - Participate in discharge rounds and coordinating discharge needs with interdisciplinary team - Provide biopsy teaching, order entry, and follow up of results, coordination/routing of refill requests. - Share in current RN coverage and responsibilities, which can include daily patient care tasks or covering specific patient load for a day or extended period of time. - Develop, coordinate, and implement changes in the nursing process as it relates to transplant - Assume responsibility for professional/job related development; incorporate quality improvement practices into performance. - Other projects as assigned by manager and department director including cross coverage of pre if needed.

The purpose of this position is to perform all aspects of cytogenetic technological assessment of patient samples in preparation for Director interpretation of highly complex genetic testing results.  This position supports the mission and objectives of the laboratory, OHSU, and the Knight Cancer Institute.  The duties require initiative and independent decision-making, and appropriate communication and discussion of results with fellow workers, supervisors, directors, and a variety of health care professionals.    1. Every Knight Cancer employee is expected to embody our guiding principles: - We act BOLDLY—Breakthroughs require pushing the boundaries of science, exploring new frontiers, and thinking differently - We SUPPORT each other—Respect leads to trust, which leads to excellence - We work as a CONNECTED team — We must leverage our collective brain power to conquer cancer because no one individual can do it alone 2. Laboratory Procedures.  Initiates and maintains amniotic fluid, solid tissue, and blood/bone marrow cultures for both routine and prometaphase chromosome analysis; prepares culture media and solutions; harvests tissue cultures and prepares cells for chromosome or molecular cytogenetic analysis by both routine and special means; makes slide preparations, stains chromosome preparations using both routine and special techniques; performs microscopic analysis and captures images using ASI system to prepare karyograms, and for fluorescent in situ hybridization (FISH) testing on metaphase and interphase preparations (including tissue sections); extracts, labels, hybridizes and scans DNA samples for microarray testing; enters data into laboratory information system.   3. Prepares summary of procedures and findings; keeps appropriate records; makes and answers telephone calls related to obtaining specimens and patient information needed for sample processing and preparing reports; participates in training of new laboratory personnel, residents, post docs, and fellows.    4. Promotes excellent customer service, clear communication, excellent teamwork and maintains a professional demeanor at all times even under stressful conditions.

Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Call patients to confirm appointments.  Check-in/out patients at the front desk, schedule follow-up appointments as needed. Copy and mail patient records as requested within HIPPA guidelines.  Answer phones, triage and dispense calls appropriately for genetics.  Receive information by phone from referring physicians, clinics and/or patients, schedule appointments.  Procure necessary records from referring physicians, mail new patient information packets, serve as patient advocate when possible by assisting with transportation and accommodation arrangements.     general office duties to include filing, scanning, projects and other various tasks as assigned. Perform cash handling and billing duties in a timely and thorough manner. Duties include educating patients on related billing issues as appropriate, quoting self-pay patients when indicated, collecting co-payments and past due balances when indicated, providing patients with appropriate receipts per CEI procedures, performing end of day duties following CEI protocol and guidelines (closing/balancing cash drawer and giving documentation with monies to designated person)   Customer Service.  Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and confirm that an appointment has been kept.  Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.    Explain and satisfy any necessary patient signature requirements.  Prepare charts for patient appointment, as desired by each physician.   Confirm or obtain pre-authorizations from 3rd party payers. Enrollment & Authorization.  Gather and/or verify patient information including demographics, insurance coverage, and financial status.  Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  Obtain authorizations for clinical care, procedures, and laboratory studies.  Enter all information accurately into OHSU databases or into the medical record when necessary.  Follow up on pending authorizations.   Arrange Care.  Schedule new patient appointments on line.  Obtain prior medical records and studies if appropriate.  Create a medical record if needed.  Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  Mail information packets.  Provide personal reminders to patients about upcoming appointments.  Obtain and prepare OHSU medical records before scheduled appointments.  Assist Casey staff with supporting administrative clinic functions including filing and pulling patient charts, sending and faxing medical records when indicated, and assisting staff with mail distribution.   Integrated Care.  Arrange and order associated clinical, diagnostic, or laboratory services; obtain authorizations when necessary.  Direct patients to appropriate providers for other health care issues.  Complete and route direct referrals to other clinical services.  Contact primary care physicians or their designees to obtain authorizations for urgent care.  Schedule return appointments on line, and manually if necessary; initiate authorization requests for subsequent care.   Other clinic or administrative duties as assigned by supervisor.